ABOUT NASCIO   |   Program Management

NASCIO's Program Management activities support an important function of ongoing performance measurement of NASCIO's strategic planning process and execution. Measuring progress toward meeting our goals and objectives, and documenting outcomes is a priority recognized by the Association and supported by resources in the annual work plan. For each goal and objective, NASCIO has a series of key performance indicators, metrics and data sources which are tracked and reported on a quarterly basis. These reports are presented in a modified scorecard which is clearly presented and easy to interpret. The "vital signs" measure the health of the Association in key areas of performance. Driven by these performance measures and metrics, NASCIO has a commitment to improvement and corrective action to better serve its membership.

NASCIO recognizes outstanding associations share similar characteristics and success factors that make them distinct. As outlined in 7 Measures of Success: What Remarkable Associations Do that Others Don't , a groundbreaking research project by ASAE & The Center for Association Leadership, NASCIO continually strives to emulate these factors:

1. Have an intense customer service culture
2. Ensure that their products and services are consistent with their mission
3. Nurture a culture that values dialogue and engagement
4. Support a data driven decision making process
5. Have a CEO who serves as a broker of ideas
6. Adapt to change without straying from their mission
7. Build and maintain strategic alliances to further their mission

3rd Quarter Report 2008 (July - September)

NASCIO's Mission: to foster government excellence through quality business practices, information management, and technology policy.

Measuring Performance

Priority Rank	2007-08 PY Goals / BP #	Objectives	Status
	GOAL 1	NASCIO IS THE PREMIER NETWORK AND RESOURCE FOR STATE CIOS
	Objective 1.1	Improve state CIO's awareness of strategic information technology issues and solutions
	Objective 1.2	Identify information technology best practices and innovations, and promote their adoption
	Objective 1.3	Facilitate the sharing of experiences and expertise between members
	GOAL 2	ADVANCE STATE CIOS AS KEY MEMBERS OF THE LEADERSHIP TEAM
	Objective 2.1	Promote transition planning, processes and mentoring tactics for new state CIOs
	Objective 2.2	Continue to advance the role of the state CIO as the policy and business leader of IT
	Objective 2.3	Identify opportunities to reinforce the role of the state CIO
	Objective 2.4	Recognize leadership, innovation and best practices in state information technology
	GOAL 3	NASCIO IS AN EFFECTIVE ADVOCATE FOR INFORMATION TECHNOLOGY POLICIES AT ALL LEVELS OF GOVERNMENT
	Objective 3.1	Strengthen and deepen existing relationships with key strategic partners to advance NASCIO's mission
	Objective 3.2	Promote and advocate the role of state CIO as the principal oversight of state IT resources and policies to the Federal executive branch
	Objective 3.3	Promote cross-boundary initiatives, solutions and relationships
	Objective 3.4	Seek funding for developing and protecting the information technology infrastructure of the 21st century	New
	Objective 3.5	Promote and communicate the critical role of information technology in the operation and continuity of state government	New

Key
	All perf. indicators are satisfied or on track (scope, schedule, budget, resources)
	One critical indicator is off track, but majority of perf. indicators are satisfactory; developing remediation plans
	Multiple indicators are off track; contingency plan needed

Vital Signs Dashboard

NASCIO uses a modified scorecard approach to map the goals outlined in the association's strategic plan: tracking performance through a series of "vital signs" illustrated in the following dashboard.

Goals/Objectives/Outcomes: 3.3; 3.4 Performance Indicators: Effectiveness of national policy agenda and CIO participation Outcomes: 2008 call for action adopted and used for Fly-In message; Report language included in Senate Appropriations Bill; S3460 introduced Action Recommended: Monitor S3460 and begin grass roots support Continued participation in DHS SSP activities Continued involvement in NPSTC Timely review of Federal orders and proposals Congressional testimony on project management		Goals/Obj./Outcomes:3.1; 3.2; 3.5 Performance Indicators:Perceived credibility for constituents; type and "quality" or level of NASCIO partnerships with related orgs & CIO offices; co-branding Outcomes: : Improved relationship with strategic partners Action Recommended: Partnership with COSA on IPER Summit Seek opportunities for CIOs and ED to speak at partner conferences and events - NGA policy forum Increase collaboration with local government associations - NACO annual conference Seek grant funding opportunities
Goals/Objectives/Outcomes: 1.4.2 Performance Indicators: 50% fund balance; caliber of staff resources; year to date surplus; year to date reserve; dues payments year to date; investment portfolio performance. Outcomes: Major structural changes to workplan and budget; Corporate membership increasing. State dues on track. Caution: : Performance of long term investment portfolio impacted by weak market conditions Action Recommended: Quarterly status reviews of workplan		Goals/Objectives/Outcomes: 2.1,2.1.2, 2.2, 2.3 Performance Indicators: CIO roles, challenges & authorities understood by policymakers; CIO scope of responsibilities; extent of NASCIO policy interaction Outcomes: Expanded awareness of state CIO role through press coverage and other avenues Action Recommended: Develop a foundation set of documents on CIO organizational models Identify and solicit new committee chairs and co-chairs Seek broader opportunities for exposure and press
Goals/Objectives/Outcomes: 1.1, 1.2,1.3 Performance Indicators: NASCIO consumers deem content relevant; PM practices gaining; national recognition of outstanding business leaders and practices Outcomes: Increased citation of NASCIO research briefs; Conference attendance high; annual conference evaluations positive; increased exposure to award recipients Action Recommended: Investigate opportunities for additional all state calls Stimulate member engagement and completion of deliverables from working groups Refine ways to monitor reference to NASCIO research		Goals/Objectives/Outcomes: 1.4, 2.2.2 Performance Indicators:: Retention rates for each membership level; member participation; member and sponsors determine that NASCIO services are effective and efficient Outcomes: State member renewal on target; corporate membership at record level; annual conference sponsorship target exceeded Action Recommended: Monitor corporate member renewals
Goals/Objectives/Outcomes: 1.1.2 Performance Indicators: Members indicate NASCIO's ability to anticipate issues meets their needs, as do products and services overall; EA adoption is advancing in the states Outcomes: Strong portfolio of issues briefs released; all state call on Health IT Action Recommended: Improved monitoring of product downloads and secondary distribution

Staff contact: Doug Robinson, Executive Director
Phone: (859) 514-9153
E-mail: drobinson@AMRms.com