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ABOUT NASCIO   |   Program Management

Measuring Performance: First Quarter 2005

Priority Rank	2004-05 PY Goals/BP #	Objectives	Status
	GOAL 1	NASCIO IS THE PREMIER NETWORK AND RESOURCE FOR STATE CIOS
	Objective 1.1	Lead the community of practice for government CIOs
	Objective 1.2	Provide tools and cultivate relationships that support CIO success as enablers of state business agendas
	Objective 1.3	Facilitate the exchange of inter-governmental solutions and standards
	Objective 1.4	Leverage the experience of members to anticipate and respond to changes in the environment
	GOAL 2	CIOS ARE KEY MEMBERS OF STATEWIDE LEADERSHIP TEAMS
	Objective 2.1	Advance the value of CIOs as advisors on information technology policy, investments and implementation
	Objective 2.2	Promote business process improvements and integration
	GOAL 3	NASCIO IS AN EFFECTIVE ADVOCATE FOR INFORMATION TECHNOLOGY POLICIES AT ALL LEVELS OF GOVERNMENT
	Objective 3.1	Serve as the preeminent source for state information technology policy and best practices for government leaders
	Objective 3.2	Develop relationships and partnerships with strategic associations and policy advocates

Key
	All perf. indicators are satisfied or on track (scope, schedule, budget, resources)
	One critical indicator is off track, but majority of perf. indicators are satisfactory; developing remediation plans
	Multiple indicators are off track; contingency plan needed

Vital Signs Dashboard

In 2004, NASCIO established a program management office and began formal tracking of selected performance indicators. A modified scorecard approach was used to map the goals outlined in the association's strategic plan: tracking performance through a series of "vital signs" illustrated in the following dashboard.

Goals/Objectives/Outcomes: 1.3.1; 2.14 Performance Indicators: Effectiveness of national policy agenda and CIO participation Warning: CIO survey indicates that better focus and communication needed for federal relations Action Recommended: refine "targets" for NASCIO message (national and federal i.e. fly-in meetings) expand communication plan for CIO audience (i.e. policy votes for membership) assess resources for state vs. federal efforts		Goals/Objectives/Outcomes: 1.3.2; 1.4.1; 3.1.1; 3.2.1 Performance Indicators: Perceived credibility for constituents; type and "quality" or level of NASCIO partnerships with related orgs & CIO offices Action Recommended: develop pro-active plan to target and facilitate true participation with priority organizations/contacts improve communication re: opportunities for service to CIOs and peer policy-makers improve mktg and archiving of listserv/pubs etc
Goals/Objectives/Outcomes: 3.1.3 Performance Indicators: 50% fund balance; caliber of staff resources Action Recommended: regular re-assessment of balance of income streams based on long-term viability of each seek additional grant funding for EA and similar programs		Goals/Objectives/Outcomes: 2.1.2; 2.13; 2.2.1 Performance Indicators: CIO roles, challenges & authorities are understood by policymakers; CIO scope of responsibilities; extent of NASCIO interaction with policy-makers Warning: Although EO and legislative endorsements remain consistent, # of gov appts is down and more CIOs are embedded w/in depts. Action Recommended: improve opportunities for CIO visibility/ awareness of CIO models and role
Goals/Objectives/Outcomes: 1.2.1; 2.2.2; 3.1.2 Performance Indicators: NASCIO consumers deem content relevant; PM practices led by CIOs in 50 states; national recognition of outstanding business leaders and practices Action Recommended: establish more time for CIO-only meetings develop an validation and re-use program for NASCIO award winners establish a group for state program managers to support best practices		Goals/Objectives/Outcomes:1.1.1; 1.1.2; 1.2.2 Performance Indicators: Retention rates for each membership level; member participation; member and sponsors determine that NASCIO services are effective and efficient Warning: State and corporate retention rates have both decreased in the past year, primarily due to turnover, M&A, dues increases Action Recommended: develop CRM plan and new member orientation work with CLC to develop corporate value statement track depth of member participation in order to access more insight within membership levels
Goals/Objectives/Outcomes: 1.1.1; 1.4.2; 2.2.3 Performance Indicators: Members indicate NASCIO's ability to anticipate issues and that products and services meet their needs; EA adoption is advanced in the states Action Recommended: conduct point of service surveys for products for member feedback EA census scheduled for summer Investigate avenues for service expansion (TA)