| Priority Rank |
2004-05 PY Goals/BP # |
Objectives |
Status |
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GOAL 1 |
NASCIO IS THE PREMIER NETWORK AND RESOURCE FOR STATE CIOS |
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Objective 1.1 |
Lead the community of practice for government CIOs |
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Objective 1.2 |
Provide tools and cultivate relationships that support CIO success as enablers of state business agendas |
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Objective 1.3 |
Facilitate the exchange of inter-governmental solutions and standards |
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Objective 1.4 |
Leverage the experience of members to anticipate and respond to changes in the environment |
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GOAL 2 |
CIOS ARE KEY MEMBERS OF STATEWIDE LEADERSHIP TEAMS |
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Objective 2.1 |
Advance the value of CIOs as advisors on information technology policy, investments and implementation |
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Objective 2.2 |
Promote business process improvements and integration |
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GOAL 3 |
NASCIO IS AN EFFECTIVE ADVOCATE FOR INFORMATION TECHNOLOGY POLICIES AT ALL LEVELS OF GOVERNMENT |
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Objective 3.1 |
Serve as the preeminent source for state information technology policy and best practices for government leaders |
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Objective 3.2 |
Develop relationships and partnerships with strategic associations and policy advocates |
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Goals/Objectives/Outcomes: 1.3.1; 2.14
Performance Indicators: Effectiveness of national policy agenda and CIO participation
Improvements: NASCIO cybersecurity language approved by Senate Appropriations. Fly-in mtg strategy improving. Member communication re: advocacy is increasing as message continues to be refined. Increasing #s (86/78%) of CIOs say NASCIO has a unified voice and feel they have an opportunity to contribute to NASCIO's policy agenda (90/78%); policies reviewed during spring membership meeting.
Action Recommended:
- Continue to focus federal and state efforts and check balance of resources.
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Goals/Obj./Outcomes: 1.3.2; 1.4.1; 3.1.1; 3.2.1
Performance Indicators:Perceived credibility for constituents; type and "quality" or level of NASCIO partnerships with related orgs & CIO offices; co-branding
Improvements: Interaction with Tier 1 orgs increased during last quarter; focus is improving. NASCIO co-sponsored three events this qtr: Gartner, E-HI forums and IAPP testing. Information flow increasing with 7 research/issue briefs and >5 topical, all-state conf. calls.
Caution: ISI funding over w/out a new source as of 6/07.
Action Recommended:
- Follow-up on second OJP funding request.
- Webinar capability needed.
- Continue focus on data quality, distribution & content integration.
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Goals/Objectives/Outcomes: 3.1.3
Performance Indicators: 50% fund balance; caliber of staff resources
Caution: MS Survey scores show moderate decrease in perceived staff knowledge and effectiveness without staff turnover. Sr. Issue Coordinator departed as of 7/06.
Action Recommended:
- Increase member awareness re: staff resources and services.
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Goals/Objectives/Outcomes: 2.1.2; 2.13; 2.2.1
Performance Indicators: CIO roles, challenges & authorities are understood by policymakers; CIO scope of responsibilities; extent of NASCIO interaction with policy-makers
Caution: More than 20 CIOs are at some risk due to elections this fall; NGA contacts needed
Action Recommended:
- Identify action plan to quickly cultivate relationships with new CIOs appointers/appointees.
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Goals/Objectives/Outcomes: 1.2.1; 2.2.2; 3.1.2
Performance Indicators: NASCIO consumers deem content relevant; PM practices gaining; national recognition of outstanding business leaders and practices
Improvements: MS survey scores cite NASCIO as a "key source of knowledge" but conference relevance scores have lowered. Record # of award entries this year (137 from 33 states); categories expanded.
Action Recommended:
- Establish more time for CIO-only meetings
- More exposure for award winners and nominees; facilitate adoption of best practices.
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Goals/Objectives/Outcomes: 1.1.1; 1.1.2; 1.2.2
Performance Indicators: Retention rates for each membership level; member participation; member and sponsors determine that NASCIO services are effective and efficient
Caution: Dues retention is improving with 47/50 state paid in FY 2005-06 (-AK, CO, NH). CT declined 2006-07, but CO has paid in advance which should allow for consistent retention this year. Overall corporate dues goals have been adjusted to reflect more appropriate levels given M&A concerns. On track to reach current target of 80 members; M&A may affect sponsor performance up to $25K. CRM /communications score down slightly from last year and a primary overall concern was number of "don't know" answers from state members. Low response rate on CLC satisfaction survey.
Action Recommended:
- Work with CLC to develop corporate value statement
- Corrective action plans re: communications and member outreach are being developed.
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Goals/Objectives/Outcomes: 1.1.1; 1.4.2; 2.2.3
Performance Indicators: Members indicate NASCIO's ability to anticipate issues meets their needs, as do products and services overall; EA adoption is advanced in the states
Improvements: # of topical, all-state conference calls & issue briefs increasing and well-received; listserv traffic increasing.
Action Recommended:
- Conduct point of service surveys for member feedback
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