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ABOUT NASCIO   |   Program Management

3rd Quarter Report 2006 (July-Sept)

NASCIO's Mission: to foster government excellence through quality business practices, information management, and technology policy.

Measuring Performance

Priority Rank 2005-06 PY Goals/BP # Objectives Status
  GOAL 1 NASCIO IS THE PREMIER NETWORK AND RESOURCE FOR STATE CIOS  
  Objective 1.1 Lead the community of practice for government CIOs  
  Objective 1.2 Provide tools and cultivate relationships that support CIO success as enablers of state business agendas  
  Objective 1.3 Facilitate the exchange of inter-governmental solutions and standards  
  Objective 1.4 Leverage the experience of members to anticipate and respond to changes in the environment  
 
  GOAL 2 CIOS ARE KEY MEMBERS OF STATEWIDE LEADERSHIP TEAMS  
  Objective 2.1 Advance the value of CIOs as advisors on information technology policy, investments and implementation  
  Objective 2.2 Promote business process improvements and integration  
 
  GOAL 3 NASCIO IS AN EFFECTIVE ADVOCATE FOR INFORMATION TECHNOLOGY POLICIES AT ALL LEVELS OF GOVERNMENT  
  Objective 3.1 Serve as the preeminent source for state information technology policy and best practices for government leaders  
  Objective 3.2 Develop relationships and partnerships with strategic associations and policy advocates  

Key
  All perf. indicators are satisfied or on track (scope, schedule, budget, resources)
  One critical indicator is off track, but majority of perf. indicators are satisfactory; developing remediation plans
  Multiple indicators are off track; contingency plan needed

Vital Signs Dashboard

NASCIO uses a modified scorecard approach to map the goals outlined in the association's strategic plan: tracking performance through a series of "vital signs" illustrated in the following dashboard.


Goals/Objectives/Outcomes: 1.3.1; 2.14
Performance Indicators: Effectiveness of national policy agenda and CIO participation
Improvements: NASCIO cybersecurity language in Homeland Security Appropriations approved by Senate & House; passed out of conference without changes. Testimony provided to Senate HS/GA Subcommittee. P9olicy planning and Fly-in communications much improved.
Action Recommended:
  • Continue to focus federal efforts with specific action plans per tiered approach
  • Address how best to support state legislative efforts
  • Check balance of resources for NASCIO's state and federal advocacy activities
 

Goals/Obj./Outcomes: 1.3.2; 1.4.1; 3.1.1; 3.2.1
Performance Indicators:Perceived credibility for constituents; type and "quality" or level of NASCIO partnerships with related orgs & CIO offices; co-branding
Improvements: $250K supplement to ISI grant received from DoJ extending efforts through 3/2008. Focus/distribution of resources per Tier 1 orgs continues to improve. Significant interactions this qtr: NASBO, NGA, E-health, NAPHIT, and US Access Board. Research/issue briefs & all-state calls volume maintained. Potential webinar solution in progress.
Action Recommended:
  • ID balance b/w overall exposure of NASCIO brand; cultivate formal NASCIO partnership opportunities

Goals/Objectives/Outcomes: 3.1.3
Performance Indicators: 50% fund balance; caliber of staff resources
Improvements: FY06 YE statement confirms association is financially solid; investment policy/approach updated allowing for improved returns; issue coordinator vacancy filled
Action Recommended:
  • Increase member awareness re: staff resources and services.
 

Goals/Objectives/Outcomes: 2.1.2; 2.13; 2.2.1
Performance Indicators: CIO roles, challenges & authorities are understood by policymakers; CIO scope of responsibilities; extent of NASCIO interaction with policy-makers [Address obj. & meas. in strategic plan.]
Improvements: Increasing number of states represented in association leadership.
Caution: Approx. 20 CIOs at risk due to fall elections
Action Recommended:
  • Transition planning/communication re: new CIO appointers/appointees - collaborate with NGA.

Goals/Objectives/Outcomes: 1.2.1; 2.2.2; 3.1.2
Performance Indicators: NASCIO consumers deem content relevant; PM practices gaining; national recognition of outstanding business leaders and practices
Action Recommended:
  • Establish more time for CIO-only meetings
  • Address formal facilitation/promotion re: re-use of best practices
  • Improve response rate on conference evaluations
 

Goals/Objectives/Outcomes: 1.1.1; 1.1.2; 1.2.2
Performance Indicators: Retention rates for each membership level; member participation; member and sponsors determine that NASCIO services are effective and efficient
Caution: 43 state memberships current to date. Track to reach current target of 80 members; M&A will continue to be a factor, but retention numbers offset by new members. Sponsorship participation is at an all-time high, but state:corporate participation ratio is a concern.
Action Recommended:
  • Continue to strive for consistency in member CRM; peer participation in CIO orientation; tracking depth of member participation from perspective of NASCIO activities and CIO offices themselves.
  • Work with CLC to develop corporate value statement.

Goals/Objectives/Outcomes: 1.1.1; 1.4.2; 2.2.3
Performance Indicators: Members indicate NASCIO's ability to anticipate issues meets their needs, as do products and services overall; EA adoption is advanced in the states
Improvements: # of topical, all-state conference calls & issue briefs maintained; marketing improvements have led to reuse and expansion of citations by other groups; listserv activity continues to increase.
Action Recommended:
  • Consider state EA consortium support per grant funding
  • Conduct point of service surveys for member feedback
   

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