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ABOUT NASCIO   |   Program Management

4th Quarter Report 2006 (Oct-Dec)

NASCIO's Mission: to foster government excellence through quality business practices, information management, and technology policy.

Measuring Performance

Priority Rank	2005-06 PY Goals/BP #	Objectives	Status
	GOAL 1	NASCIO IS THE PREMIER NETWORK AND RESOURCE FOR STATE CIOS
	Objective 1.1	Lead the community of practice for government CIOs
	Objective 1.2	Provide tools and cultivate relationships that support CIO success as enablers of state business agendas
	Objective 1.3	Facilitate the exchange of inter-governmental solutions and standards
	Objective 1.4	Leverage the experience of members to anticipate and respond to changes in the environment
	GOAL 2	CIOS ARE KEY MEMBERS OF STATEWIDE LEADERSHIP TEAMS
	Objective 2.1	Advance the value of CIOs as advisors on information technology policy, investments and implementation
	Objective 2.2	Promote business process improvements and integration
	GOAL 3	NASCIO IS AN EFFECTIVE ADVOCATE FOR INFORMATION TECHNOLOGY POLICIES AT ALL LEVELS OF GOVERNMENT
	Objective 3.1	Serve as the preeminent source for state information technology policy and best practices for government leaders
	Objective 3.2	Develop relationships and partnerships with strategic associations and policy advocates

Key
	All perf. indicators are satisfied or on track (scope, schedule, budget, resources)
	One critical indicator is off track, but majority of perf. indicators are satisfactory; developing remediation plans
	Multiple indicators are off track; contingency plan needed

Vital Signs Dashboard

NASCIO uses a modified scorecard approach to map the goals outlined in the association's strategic plan: tracking performance through a series of "vital signs" illustrated in the following dashboard.

Goals/Objectives/Outcomes: 1.3.1; 2.14 Performance Indicators: Effectiveness of national policy agenda and CIO participation Improvements: NASCIO message becoming more transparent and integrated. Focus and saturation per "Tier 0" organizations improved this quarter. Action Recommended: More initial input from general membership is needed as well as improved follow-up on meetings. Continue to focus federal efforts with specific action plans per tiered approach. Address how best to support state legislative efforts. Check balance of resources for NASCIO's state and federal advocacy activities. Advocacy strategy still needs an actionable yearly plan.		Goals/Obj./Outcomes: 1.3.2; 1.4.1; 3.1.1; 3.2.1 Performance Indicators:Perceived credibility for constituents; type and "quality" or level of NASCIO partnerships with related orgs & CIO offices; co-branding Improvements: New "Level 0" partner designations activities refine focus to partners with the highest ROI for NASCIO resources. Research and information flow from NASCIO consistent with 7 issue briefs and 1 webinar (EA) released last quarter. Content and product marketing integration improved. Caution: Without additional grant funding NASCIO's ratio of grant funding per other non-dues revenue decreases per smaller DoJ investment. Action Recommended: Need ongoing data re: depth of state member participation; near-record CIO attendance at fall conf. Focus on increasing visibility via co-branding, endorsement, and/or promotion of products.
Goals/Objectives/Outcomes: 3.1.3 Performance Indicators: 50% fund balance; caliber of staff resources Improvements: Improved investment approach should be fully implemented by Feb, yielding an increased return for NASCIO long-term funds. Fund balance currently at 69%. Caution: 24% turnover in dedicated NASCIO staff and key support personnel. Action Recommended: Increase member awareness re: staff resources and services. Attract long-term, high-caliber staff.		Goals/Objectives/Outcomes: 2.1.2; 2.13; 2.2.1 Performance Indicators: CIO roles, challenges & authorities understood by policymakers; CIO scope of responsibilities; extent of NASCIO policy interaction Improvements: Committee interest expanding, reaching deeper into CIO offices for expertise. Leadership orientation institutionalized with annual officers visit/training. Warning: CIO turnover in 2006 = 13/50. With 11 new Govs and 6 party changes, more active education and awareness of role of state CIO and business models needed. Action Recommended: Complete CIO/Gov. Transition manual and site visits; more emerging issue compendiums re: CIO role.
Goals/Objectives/Outcomes: 1.2.1; 2.2.2; 3.1.2 Performance Indicators: NASCIO consumers deem content relevant; PM practices gaining; national recognition of outstanding business leaders and practices Improvements: Conference evaluations positive; Increasing # of states say IT strategic plan is integrated with the statewide strategic plan. Award programs marketed through new nominations compendium and all-state conf calls to increase learning from the state best practices. Validation of nominations and judging improved. Action Recommended: CIO authority per other disciplines should be tracked more readily. Establish more time for CIO-only meetings. Improve response rate on conference evaluations.		Goals/Objectives/Outcomes: 1.1.1; 1.1.2; 1.2.2 Performance Indicators: Retention rates for each membership level; member participation; member and sponsors determine that NASCIO services are effective and efficient Improvements: State dues nearing an all-time high with 48 paid by Dec.; 86 full corporate memberships paid in calendar 2006; exceeding budget of 80. Corporate dues budget scaled back to allow for M&A; CIO orientation calls scheduled; interviews held with all 11 states CIOs with new governors; visited CO's transition team; overall CRM efforts, approach/ integration of communication re: products improving; CLC meeting participation (teleconference, fall conf. and DC mtg.); 2nd face-to-face planned; sponsor investments exceeded budget for fall and spring meeting in 2006. Action Recommended: Continue to strive for consistency in member CRM; peer participation in CIO orientation; actively track depth of member participation. Work with CLC to develop corporate value statement. Check state:corporate participation ratio.
Goals/Objectives/Outcomes: 1.1.1; 1.4.2; 2.2.3 Performance Indicators: Members indicate NASCIO's ability to anticipate issues meets their needs, as do products and services overall; EA adoption is advanced in the states Improvements: # of issue briefs/pubs holds steady (only one webinar (EA) held this quarter however); EA cooperative has a core group of six state and locals; promotion and coordination with OMB EA approach as well as EPA. Action Recommended: Capitalize on listserv input from membership. Conduct point of service surveys for member feedback.

Staff contact: Doug Robinson, Executive Director
Phone: (859) 514-9153
E-mail: drobinson@AMRms.com