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AWARDS & RECOGNITION

2003 Awards: Digital Government: Government to Government (G to G)


RECIPIENT:
California
CalPERS

Left to right: Peter Lai, Jack Corrie, Teri Lynch
The California Public Employees' Retirement System (CalPERS) is the largest public pension fund in the United States with a current investment portfolio of over $133.8 billion. It serves over one million active members, retirees, survivors and beneficiaries through its retirement benefit programs, and pays over $6.3 billion in retirement benefits annually. The membership of CalPERS' retirement program is comprised of approximately one-third State employees, one-third employees of the 2,519 local public agencies that contract with CalPERS for retirement benefits, and one-third classified school employees. CalPERS also administers a statewide health program.

In the course of managing millions of retirement and health accounts, CalPERS was deluged with paperwork—its contracting agencies (employers) generated tens of thousands of pages of paper for submittal to CalPERS. Until 1999, it was common for state and public agencies to experience a four to six week delay between the time they submitted member changes and the time those changes took effect. Today, the picture is much different as a result of the Automated Communication and Exchange System (ACES).

"Over the last three years, CalPERS has pushed an aggressive Internet "self-service" strategy in order to reduce costs, transaction cycles and the workload on our back office. We've migrated away from "best of breed products" to "technology stacks running suites of applications" and the results have been significant. We've eliminated backlogs, shortened our processing cycles, and shaved millions off our annual maintenance, licensing and integration costs! For us, ACES is proof that we're headed down the right path! We will continue to expand our B2B and B2C services in order to better serve our members and employers!"
Jack Corrie, Chief Information Officer, CalPERS
ACES is a portal-based system that provides a highly secure environment in which employers can exchange retirement, health, and payroll information with CalPERS on a transactional basis. It is designed to provide self-service capabilities, with no associated fees. ACES benefits California's State and public employers (and hence their employees) by:
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