AWARDS & RECOGNITION

2004 Awards: Digital Government: Government to Business

RECIPIENT: Missouri
MoPSC Electronic Filing & Information System

EFIS Project Team (left to right): David Schwendemann, Rashmi Naik, Rosemarie Riedl, Debi Drewel, Don Brinkley, Todd Craig, Curtis Schmidt

The Missouri Public Service Commission (MoPSC) has made a very promising start in fulfilling the State's vision of introducing eGovernment in Missouri by implementing its Electronic Filing and Information System (EFIS), which went live in April 2002. EFIS is an integrated Web-enabled case management and communications system allowing seamless, secure and controlled interactive access to the Commissioners, all internal staff, the Office of the Public Counsel, intervenors, utilities and ratepayers. It is a complete eRegulation System using the power of the Internet for B2B and B2C and B2G interaction. EFIS will cater to about 7,000 external users in the foreseeable future providing a user-friendly yet interactive facility for information exchange. Approximately 300 - 500 concurrent users are likely to use this Web-based system created by Gulf Computers, Inc. whose former parent was eGulf Technologies, Inc. [Gulf is now HCL Technologies (Mass.) Inc.]

The solution uses FileNET's Content Services and Panagon eProcess Web-based workflow. The system integrates automated process management, imaging and content management into a central electronic repository for complaints, inquiries, tariff/rate case filings, staff reports, Commission agendas and orders. The Case Management System meets the functional requirements of case/tariff processing, which includes scheduling/calendaring, recording case activity, workflow, metrics, document generation/retrieval, and reporting. The system routes the filed documents for timely processing within the Intranet by subject matter experts, general counsels and regulatory law judges to facilitate efficient and timely decision-making by the Commission. All designated documents are available for viewing through the MoPSC Web site.

“The State of Missouri Public Service Commission (MoPSC) is honored to receive this recognition. The success of our Electronic Filing and Information System (EFIS) continues to be through the hard work of many people. The winners are... MoPSC Staff, Utility Companies & Interveners, Ratepayers, and the State of Missouri.”
Todd Craig, Chief Information Officer, Missouri Public Service Commission The Web portal gives utilities and intervenors a facility for timely electronic filing of case and non-case related documents as attachments, filing and responding to data requests, and even to submit annual reports. The electronic filing and/or replacement of large tariffs and even legal substitution of electronic pages is completely secured by the system by automatic versioning of all documents checked-in or checked-out. Authorized users can electronically file or view new and existing cases, tariffs and appeals, supplemental submissions, interconnection agreements, small company rate increase requests, service lists, docket sheets, and much more. Any paper filings/ submissions are also converted to electronic images with searchable text by the Commission's Data Center.

This way of doing business becomes "eRegulation" in its true sense, through the EFIS Web portal that enables secure and controlled access by consumers. The Consumer Quality System meets comprehensive functional requirements of maintaining and tracking common complaint and inquiry processing. The system empowers the public not only to view the Commission's agenda and minutes on the 'Net' but also to request items to be placed on the agenda, and for monitoring the status of cases in progress.

RUNNER UP:
Utah
OneStop Business Registration

OTHER NOMINATIONS:
Click on the link to download program submission.

Alabama
ABN Group Online License Status Service

Arkansas
Arkansas Secretary of State Business Services Suite

Florida
MyFloridaMarketPlace

Georgia
Online Business Registration

Idaho
Internet Hazardous Materials Endorsement Program

Kansas
Uniform Commercial Code (UCC)

Kentucky
Entrepreneur Resource Navigator

Massachusetts
Massachusetts Dept. of Revenue's WebFile for Business

Michigan
Uniform Commercial Code Online

Montana
Business Tax Express Service

Nebraska
Nebraska Online Court Records Retrieval System

North Carolina
E-Procurement @ Your Service

Oklahoma
Employer Suite of Services

Pennsylvania
Pennsylvania's National Electronic Disease Surveillance System

Virginia
Commonwealth of Virginia: License and Case Decision Notification Service

West Virginia
WVDEP's ePermitting

Wisconsin
Desktop Domain-Consolidated Desktop Procurement

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