AWARDS & RECOGNITION
2004 Awards: Digital Government: Government to Business
RECIPIENT: Missouri
MoPSC Electronic Filing & Information System
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| EFIS Project Team (left to right): David Schwendemann, Rashmi Naik, Rosemarie Riedl, Debi Drewel, Don Brinkley, Todd Craig, Curtis Schmidt |
The solution uses FileNET's Content Services and Panagon eProcess Web-based workflow. The system integrates automated process management, imaging and content management into a central electronic repository for complaints, inquiries, tariff/rate case filings, staff reports, Commission agendas and orders. The Case Management System meets the functional requirements of case/tariff processing, which includes scheduling/calendaring, recording case activity, workflow, metrics, document generation/retrieval, and reporting. The system routes the filed documents for timely processing within the Intranet by subject matter experts, general counsels and regulatory law judges to facilitate efficient and timely decision-making by the Commission. All designated documents are available for viewing through the MoPSC Web site.
“The State of Missouri Public Service Commission (MoPSC) is honored to receive this recognition. The success of our Electronic Filing and Information System (EFIS) continues to be through the hard work of many people. The winners are... MoPSC Staff, Utility Companies & Interveners, Ratepayers, and the State of Missouri.”
Todd Craig, Chief Information Officer, Missouri Public Service Commission The Web portal gives utilities and intervenors a facility for timely electronic filing of case and non-case related documents as attachments, filing and responding to data requests, and even to submit annual reports. The electronic filing and/or replacement of large tariffs and even legal substitution of electronic pages is completely secured by the system by automatic versioning of all documents checked-in or checked-out. Authorized users can electronically file or view new and existing cases, tariffs and appeals, supplemental submissions, interconnection agreements, small company rate increase requests, service lists, docket sheets, and much more. Any paper filings/ submissions are also converted to electronic images with searchable text by the Commission's Data Center.
This way of doing business becomes "eRegulation" in its true sense, through the EFIS Web portal that enables secure and controlled access by consumers. The Consumer Quality System meets comprehensive functional requirements of maintaining and tracking common complaint and inquiry processing. The system empowers the public not only to view the Commission's agenda and minutes on the 'Net' but also to request items to be placed on the agenda, and for monitoring the status of cases in progress.
RUNNER UP:
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