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2009 Recognition Awards for Outstanding Achievement in the Field of Information Technology

About the Program

Successful information technology initiatives in state government deserve to be highlighted and shared in order to promote innovation, foster better government, and engage citizens. For the twentieth consecutive year, NASCIO will honor outstanding information technology achievements in the public sector through its Recognition Awards for Outstanding Achievement in the Field of Information Technology. Emphasis is placed on recognizing those information technology initiatives which exemplify best practices, support the public policy goals of state leaders, assist government officials to innovatively execute their duties, and provide cost-effective service to citizens.

2009 Best Practices in the Use of Information Technology in State Government Booklet

Includes summaries of the 2009 Award recipients.

Download Best Practices Booklet

Printed copies of the Best Practices booklet are also available upon request. Please contact Dianne Adams at for more information.

Award Recipients

The full submissions of all 2009 nominees are posted to share these best practices with other states. Click on the category title to access the nominations for each category.

Business Continuity and Disaster Recovery
This category addresses IT initiatives related to continuity of government operations which make states better prepared for major incidents such as natural or man-made disasters, pandemic flu and major infrastructure failures. Whether through planning methodologies, management information systems, infrastructure protection, security systems or recovery mechanisms, IT initiatives may enable government business to recover from security attacks, disasters, equipment failures or acts of terrorism. Business continuity or disaster recovery initiatives may relate to contingency planning, disaster recovery, homeland security, health alerts and business resumption.
Illinois - Illinois- National Electronic Disease Surveillance System (I-NEDSS)
Tennessee - Enterprise Storage, Backup/Recovery, and Tape Virtualization
Utah - Business Continuity and Disaster Recovery Across Government Boundaries

Cross-Boundary Collaboration and Partnerships
This category addresses coordinating, sharing, integrating or joining up of IT related goals and strategies, governance and management, policies, architecture and standards, business processes, data and information, systems and applications, services, technologies and infrastructure. Collaboration or partnerships must involve a public entity and may include collaboration with other public groups, higher education institutions, private or not-for-profit sectors. Examples of functional and service areas may include criminal justice, emergency management, taxation and revenues, human services, health, education, and workforce training.
Washington - Enhanced Driver License/Identification Card Project
Michigan - Government, Business and Academia collaboration to increase supply of graduating technology professionals, and promote economic growth
Virginia - University IT Internship Partnership

Data, Information and Knowledge Management
This category addresses strategies, processes, applications, solutions, initiatives or programs which create, use, process, leverage or manage data, information, content, knowledge and intellectual value, property or capital. Examples may include data and information architecture, data warehouses / data marts, data mining, repositories, analytics, business intelligence, performance management, e-Discovery, data and information integration, metadata and master data management, knowledge management, information life-cycle management, data quality and supporting and developing the knowledge worker and workplace. Outcomes and benefits may include the provision of information related content and services, as well as support for development of policies, performance assessments, decision-making and making government more transparent and / or inter-connected.
Virginia - Virginia Performs: Virginia's Performance Leadership and Accountability System
New York - NYS Enhanced Drivers License - A Smart Way To Travel
Texas - Revenue and Sales Reporting (RASR) Business Intelligence Platform

Digital Government: Government to Business (G to B)
For innovative applications that foster less cost to business for regulatory compliance; setting up and growing a business; and day-to-day government-to-business interactions. Examples include innovative services, one-stop solutions, provisions for transparent transactions, registering, compliance tracking, notifications, automating licensing, permitting, reporting, payment, procurement, and similar services.
Utah - On The Spot Renewal System and Highway Patrol Safety Inspections
Michigan - Certificate of Need (CON) e-Serv
Nebraska - Court Document E-filing

Digital Government: Government to Citizen (G to C)
For governmental applications that provide innovative service to citizens or increase government’s efficiency with citizen interaction. Acceptable submissions include any type of electronic interface and may demonstrate self-service applications, personalization, subscription and notification features, or provisions for government transparency and accountability. Examples of digital government applications include unemployment compensation, welfare benefits, licensing, vehicle registration, justice/safety programs, insurance, retirement programs, environmental service, or tax collection. Efficiency improvements such as e-voting, on-line permitting, and on-line bill payment will also be considered. Include details about the longevity of the service, target audience and the current adoption rate. Reference any performance measures and citizen satisfaction data. Include any development and/or training initiatives that ensure expanded access to, and independent use of these services by people with disabilities or others who would not normally have easy access to digital government initiatives.
Virginia - Portal Widgets
Minnesota - Minnesota Unemployment Insurance Technology Initiative Project
North Carolina - Integrated Voice Recognition System for Unemployment Insurance Initial and Continued Claims

Digital Government: Government to Government (G to G)
For digital government initiatives aimed at enhancing intergovernmental collaboration, cross-jurisdictional services and intergovernmental transaction processing. Examples include state government-wide information systems, integrated justice systems, health information systems, multi-state systems sharing, information sharing, geographic information systems and similar services that leverage a common solution across two or more federal, state, local and / or tribal governments.
Michigan - State of Michigan - Standard Desktop Environment
California - DCSS - California Child Support Automated System
North Carolina - Probation Officer's Dashboard

Enterprise IT Management Initiatives
This category represents state initiatives to plan, organize and execute enterprise-wide technology initiatives. The focus should be on solutions that employ policies, best practices and processes for enterprise change management, workforce development, governance or transformation of service delivery. Initiatives nominated should provide information regarding how the project has assisted the state in managing technology assets—people, hardware, software, etc, as well as costs. This category may include state-wide efforts in the areas of policy-setting, public/private partnerships, and/or outsourcing, and may include implementation of best practice management structures such as ITIL, CoBIT and the ISO/IEC 20000 standards to improve service delivery and accountability.  The Awards Committee encourages submissions that address 2009 CIO priority areas, including consolidation, shared-service provision/service-level management, human capital management, electronic records management, governance, or leveraging health information technology.
Pennsylvania - IT Shared Services
Texas - Business Process Improvements Project @ Texas Comptroller of Public Accounts
West Virginia - West Virginia IT Consolidation Program

Information Communications Technology (ICT) Innovations
This award category covers initiatives or services to promote economic development, interoperability and improve quality of life. This may be accomplished by facilitating or providing communications capabilities that enable state government to operate more efficiently and effectively or offer more innovative, responsive, and personalized services to citizens. Initiatives or services could be unique uses of current technology or the application of leading-edge technology. Examples include specialized customer information delivery systems, multimedia learning applications, technologies enabling rehabilitation, geographic information systems, artificial intelligence (AI) systems, media delivery independent systems such as wireless applications (i.e., PDA, mobile, or remote computing). Other examples include interface improvements that encourage broader use of technologies by citizens. Challenges in this area include low-cost broadband connectivity for all citizens regardless of geographic location or economic status, and solutions to regulatory compliance related to broadband spectrum and the FCC.
North Carolina - Wearable Inspection Grading Information Network System
South Dakota - Research, Education & Economic Development Network
Washington - Statewide Electronic Collision & Ticket Online Records (SECTOR)

Information Security and Privacy
This award category encompasses both IT security and privacy as strategic initiatives. Nominations should be initiatives designed to improve the security and/or privacy posture of state government. These initiatives may include cybersecurity, risk assessment, data security, IT security awareness, crisis communications, privacy frameworks, or homeland security concerns. Challenges in this area include automated or directed external threats, hardware or software vulnerabilities, remote or mobile access, insider threats, incident management, or crisis handling. Examples also include education and awareness programs, state-level leadership and mentoring, initiatives to create a privacy culture, and efforts to organize for IT security.
Michigan - Secure Wireless LAN
Maine - CERTS
Pennsylvania - Commonwealth Application Certification & Accreditation (CA)2

IT Project and Portfolio Management
For state initiatives which have developed a framework, governance processes, policies and systems for the efficient management of IT investments from concept, funding, implementation, operation to retirement. This category can include activities designed to improve the investment evaluation and selection process for IT projects; improving the project management discipline through training, mentoring, and career-path efforts; strengthening the management of individual projects to ensure that funds are being expended properly and that projects are within scope, schedule and quality; or projects to improve the management of the state’s existing IT project portfolio. All nominations will be considered based on the merits of the management process, rather than the product of the project. 
Virginia - Virginia Technology Portfolio 2.0
California - How to transform from a Project Management Office to a Performance Management Office on a shoestring budget
Oklahoma - Information Technology and Telecommunications Application


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