AWARDS & RECOGNITION
2009 Awards: Digital Government: Government to Business (G to B)
RECIPIENT:
Utah - On The Spot Renewal System and Highway Patrol Safety Inspections
Utah’s On-the-Spot Renewal (OTS) (http://onthespot.utah.gov/) is an online application used by vehicle inspection stations to renew registrations at point of sale and issue a decal immediately. OTS is available for cars, trucks, watercraft and off-road vehicles. OTS is the most convenient, streamlined way for citizens to renew their vehicle.
Previously, citizens had to take a vehicle to a certified emissions/safety inspection station for testing, then, using the inspection certificate issued by the station, renew online, in person, or by mail. Now everything can be completed at one location, on the spot. Because the DMV issues decals directly to participating stations, personnel can affix a new decal to the citizen’s vehicle immediately. The citizen leaves with a fully renewed vehicle.
Utah launched On-the-Spot as a pilot program in May 2005 with final release in September 2005. OTS has now processed over 850,000 transactions. Initially, OTS processed 1,000 to 3,000 transactions monthly with consistent growth. Currently, 298 stations participate in OTS, so relatively few stations are handling this large number of transactions. These numbers indicate the rapid growth of OTS and the enormous potential of the program. With 2,000 stations statewide, OTS has the potential to positively impact 2,000 small businesses and over 1.5 million citizens annually.
As On-the-Spot was created, the Utah Department of Public Safety was overwhelmed with helpdesk support issues from an older system used at 2,000 stations to track safety inspections. Working with the Department of Technology Services and Utah Interactive, an online system was developed that virtually eliminated this burden and freed 6 support personnel to work on other important tasks. Safety inspection data is integrated with the vehicle registration system to create an easy-to-use, real-time process. Combined, these two highly-used services provide service station owners a seamless, easy-to-use vehicle inspection and registration solution for serving their customers.
Stephen Fletcher, Chief Information Officer, State of Utah
FINALISTS:
Click on the title to download program submission.
Michigan
Certificate of Need (CON) e-Serv
Nebraska
Court Document E-filing
OTHER NOMINATIONS:
Click on the title to download program submission.
California
Leafy Greens Inspection Tracking System
Hawaii
Hawaii Wiki Permits
Missouri
Missouri Department of Transportation Unified Carrier Registration (UCR) Project
New York
NYSIIS
Oklahoma
Electronic Trading System
Oregon
Oregon Central Business Registry, Government working with Business to Improve Services
Pennsylvania
NewPA.com
Rhode Island
Rhode Island Agriculture Product
Online Renewal
