NASCIO Awards

AWARDS & RECOGNITION

2009 Awards: Enterprise IT Management Initiatives

RECIPIENT:
Pennsylvania - IT Shared Services

Pennsylvania’s Governor’s Office of Administration (OA) provides policy direction, management services and technology infrastructure to all agencies under the jurisdiction of Pennsylvania Governor Edward G. Rendell. With the support and commitment of key agencies, the OA’s Office of IT (OIT) embarked on Shared Services and related Consolidation Initiatives in 1998 to help better support growing citizen needs and refocus Pennsylvania’s IT culture from technology alone to business. These leading initiatives have improved efficiencies resulting in $317 million in savings with an additional savings of $240 million expected over the next five years.

The Department of Public Welfare (DPW) is Pennsylvania’s largest agency and is responsible for meeting the needs of over two million clients with the assistance of 15,000 support workers, 500,000 providers, and 300,000 employers. DPW has fully embraced shared services and has partnered with OA to develop and execute best practices in policy, processes, governance, workforce development and enterprise change management to drive a successful shared services enterprise-wide initiative for Pennsylvania as a whole.

The enterprise IT applications used to manage the administration of DPW’s core programs are large and complex. The goal of its IT Shared Services model is to augment functional expertise with technical experts who can move across functions as demand for their services fluctuates. This alleviates DPW from handling technical IT resources as “fixed costs”, which are bound to a particular functional initiative whether or not there is an immediate demand for their services. It also allows DPW to better manage agency requirements and improve service to citizens through the implementation of newer technology.

Furthermore, DPW’s approach to shared services – such as its current move to an SOA environment – has helped Commonwealth agencies significantly improve IT agility, service levels and performance and reduced operations and security risks.

"In light of the turbulent economic climate and dramatically declining resources, there may be no goal as paramount as ensuring that every dollar spent and every personnel hour invested in state government technology achieves the greatest possible outcome. I applaud the Department of Public Welfare for finding innovative ways to share IT services across multiple business concerns. Vulnerable citizens are better served because of DPW’s creativity and flexibility."
Brenda Orth, Chief Information Officer, Commonwealth of Pennsylvania

FINALISTS:
Click on the title to download program submission.

Texas
Business Process Improvements Project @ Texas Comptroller of Public Accounts

West Virginia
West Virginia IT Consolidation Program

OTHER NOMINATIONS:
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California
Metropolitan's Distributed Automatic Meter Reading System

Kansas
Kansas Information Resource Management System

Michigan
Government’s Watchful Eye: The Michigan Service Management Center Project

Nebraska
Enterprise Exchange Email

New York
OMH

Oklahoma
Statewide ERP Implementation

Oregon
Information Technology Managed Service Provider (IT MSP) for Hourly and Project Based IT Services

Tennessee
Managing by Metrics, A Process Improvement Initiative