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2010 Awards: Digital Government: Government to Citizen (G to C)

California - C-IV: Providing Californians Accurate and Efficient Access to Health and Social Service Benefits

The process of administering California’s numerous statewide welfare programs was slow, time-consuming and fraught with the potential for errors and lost cases. To address these issues and others, the California Statewide Automated Welfare Systems (SAWS) Consortium IV developed the C-IV System. Originally created for a four-county consortium, the C-IV System now streamlines the process of determining eligibility for more than 2 million state welfare recipients in 39 counties. It is an excellent example of how leading-edge technology can help serve citizens more effectively and efficiently.

C-IV is the first fully implemented, integrated web-based eligibility and welfare-to-work system in the country to use technology based on flexible, open standards. The project also received $3 million in grants from the Food and Nutrition Service and the California Medical Services Program to support a customer self-service application for Food Stamps, TANF and Medicaid called C4Yourself®.

The C-IV system enhances and improves how California’s welfare caseworkers perform their duties, and extends the benefits of C-IV through the internet with C4Yourself, ultimately improving how citizens receive benefits. C-IV has brought about the following efficiencies:

  • Streamlining work for caseworkers.
  • Speeding through thousands of eligibility criteria with an average response time of less than four seconds.
  • Applying current state and federal rules and regulations to determine eligibility and calculate benefits clearly and consistently.
  • Processing more than 5 million transactions per day with an average response time of less than two seconds.
  • Processing accurate benefits of more than $250 million per month.
  • Enabling automation of a tax intercept functionality which has resulted in collection of an additional $10 million to date from previously uncollected overpayments.
  • Enabling the real-time sharing of information among caseworkers and administrators.
  • Providing automated updates from sources such as child support and child welfare systems.
  • Adjusting payments and costs to reflect Cost of Living Adjustments and policy changes.
  • Providing online California residents an internet-based portal to apply for and recertify eligibility for Food Stamps, TANF and Medicaid.
The C-IV System and C4Yourself set very high standards for state automated welfare systems and online application portals.
“The C-IV System enhances and improves how California’s welfare caseworkers perform their duties. With C4Yourself, residents of 39 counties in California can go online to apply for benefits and maintain their case information, providing easy access to appropriate benefits for the neediest families in these tough economic times.”
John Boule, C-IV Project Director

Click on the title to download program submission.

Massachusetts Health Connector -

Michigan Helping Hand Portal

Click on the title to download program submission.

Arkansas Electronic Game Check Suite

State of Arizona - AZRecovery Website

Unemployment Insurance Internet Self Service MyUI Claimant

Maine Media Gallery

North Carolina
North Carolina Central Issuance

Nebraska Judicial Branch Internet Payment System

New York

Ohio website

Red Dirt Ready Emergency Preparedness Portal

Moving Forward to Look Back: Google Earth, GigaPan and the Civil War

Utah's Identity Theft Reporting Information System (IRIS)

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