AWARDS & RECOGNITION
2011 Awards: Cross-Boundary Collaboration and Partnerships
RECIPIENT:
California - Routing on Empirical Data (RED) Project
Seconds mean the difference between life and death when calling 9-1-1. In 2007 the California 9-1-1 division determined that 4.9 million (42.4 percent) of the state’s 11.6 million wireless enhanced 9-1-1 calls received a busy signal. State law requires the California Highway Patrol to answer wireless 911 calls but in 2007, the CHP only had 167 call-taking positions to manage the exponential growth of wireless calls.
The 9-1-1 division manages the statewide 9-1-1 system, but needed to meet regulatory criteria to allow the CHP to relinquish cell sectors to local public safety answering points (PSAPs). To improve cell phone routing and increase access, the 9-1-1 division initiated the Routing on Empirical Data (RED) Project, a cross boundary collaboration and partnership effort involving more than 500 stakeholders that included the private wireless sector, as well as state, county and city governments. After a successful proof of concept, RED Project implementation began in 2009 with analyzing millions of E9-1-1 calls from the 140,000 cell sectors. Calls were overlaid on jurisdictional PSAP maps showing the location of calls and the sector coverage area. Calls emanating from a local PSAP’s jurisdiction were rerouted to the local PSAP, speeding emergency response.
To overcome skepticism and organizational inertia, staff actively communicated with stakeholders and gave them decision-making power via a web-based geographic information system that enables PSAPs, county coordinators and the CHP to analyze emergency call data and collaboratively determine the most efficient routing for E9-1-1 calls.
RED Project results:
- Reduced wireless E9-1-1 busy signals from 42.4 percent in 2007 to 4.5 percent in 2010, and further to 2.02 percent in July 2011.
- Increased wireless E9-1-1 call distribution to local PSAPs from 3.1 million in 2007 to 6.6 million in 2010.
- Enabled California to process an additional 22 percent increase in wireless call volume while answering 98 percent of E9-1-1 calls in 10 seconds or less.
- Avoided $21.4 million in annual costs by distributing calls to local PSAPs rather than hiring new call-taking positions.
- Increased the chances of survival for California citizens during life threatening emergency situations.
AT&T Mobility, AT&T (LEC), Alltel Wireless, Cleartalk, Cricket Communications, Inc., Intrado, Metro PCS, Public Safety Network, Sprint PCS, TeleCommunication Systems, T-Mobile, U.S. Cellular, Verizon Wireless, Verizon(LEC)
FINALISTS:
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Virginia
Virginia Vital Events and Screening Tracking System
West Virginia
Statewide Local E-Government Implementation & Adoption
OTHER NOMINATIONS:
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Colorado
Colorado Connected Communities Initiative: Distance Learning for Nurse Re-certification
Indiana
The Indiana Data Sharing Initiative and the IndianaMap
Kentucky
Kentucky Health Information Exchange (KHIE)
Michigan
Shared Network Integration Project (SNIP)
Minnesota
Minnesota GreenStep Cities Website Design Project
North Carolina
County and municpal Financial Condition Dashboard
Nebraska
Nebraska Student Information System
Oregon
Oregon ePermitting
Texas
The Texas Veteran's Portal
