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COMMITTEES   |   Corporate Leadership Council

Shared Ideas Checklist: CLC Thoughts on Leveraging IT in a Tough Economy

WELCOME STATE MEMBERS!

Although the economy is beginning to recover, it will likely be a slow and extended process. As a result, limited budgets and cost control pressures will exist for several years. NASCIO has identified budget and cost control as a priority business driver for 2010, and individual states are mapping out plans for how they address the fiscal constraints they are faced with.

Now we would like to tap into the extensive resources within the CLC and draw upon your broad experiences to develop a "checklist" of best practices, ideas, and successes related to budget and cost control. The proposed checklist, Shared Ideas: CLC Thoughts on Leveraging IT in a Tough Economy can be of value to new CIOs entering their roles in the next year, as well as for veteran CIOs who may be looking for additional ways to meet their business and service level goals while also dealing with the realities of continued budget constraints and cost controls.

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Agency Consolidation

BMC Software

Category: Process Improvements

Functional Area: Agency Consolidation

Submission: The automation of medical records is a key strategy for improving one of the most significant challenges facing US healthcare.

Contact: Telah Jackson, Sr. Marketing Mgr (telah_jackson@bmc.com)

Whitepaper: Click here to download

Back Office Operations

ACS, A Xerox Coporation

Category: Cost Reduction Idea

Functional Area: Back Office Operations

Submission: When the economy gets tough for citizens, it can also get tough for government agencies. Citizens may need even more services, but decreasing tax revenue and tighter budgets may make it harder than ever to find needed resources. ACS’ solutions change the equation by lowering costs or increasing revenue with innovative business processes. ACS offers 40 proven solutions for consideration.

Contact: Dan Brophy, Senior Vice President (dan.brophy@acs-inc.com)

Whitepaper: Click here to download

BMC Software

Category: Process Improvements

Functional Area: Back Office Operations

Submission: The best practices outlined in the IT Infrastructure Library (ITIL) promote a well functioning, collaborative IT environment, enabling the business and the capabilities and resources of the IT organization to cope with the effects of economic stress.

Contact: Telah Jackson, Sr. Marketing Mgr (telah_jackson@bmc.com)

Whitepaper: Click here to download

CGI

Category: Increasing Revenue For State Government

Functional Area: Back Office Operations

Timeframe: 6-9 Months

Submission: Tough economic times create increased expectations of enhanced revenue productivity from government debt receivables. Within this context, more and more states are moving to centralize their collection function within government, with positive results. Once a centralized collection environment is created for state debts, the service can also be expanded to provide support for the collection of local government debt.

The experiences in other states demonstrates that in a centralized collection environment in which economies of scale are present, significant efficiencies can be gained—allowing government to collect more of the liabilities that are owed. This is true even if agencies currently responsible for the debt collection operate efficiently and maximize their individual results. The one exception may be the state revenue or tax agency. Often the tax department has the volume and statutes in place to be operating efficiently. However, even the collections performance for the tax debt could be improved through centralization. Acting alone these agencies likely lack the economies of scale to bring the tools, workflow processes, and technologies needed to materially improve collections for the state.

With a statewide Centralized Collection Operation (CCO) that leverages data sources, administrative levy authority, and better case management tools, there is strong evidence to suggest that significant improvement in results can and would occur. The net result is an increase in revenues from delinquent debts, as well as a significant improvement in the return on total investment for the state. The improvement opportunities identified would require cooperation and coordination between the CCO and the agencies who establish the debts.

Contact: Caroline Rapking , Consultant (caroline.rapking@cgi.com)

Whitepaper: Click here to download

EMC Corp.

Category: Process Improvements

Functional Area: Back Office Operations

Timeframe: 6-9 Months

Submission: A 4 step process to achieve more effective eGov't ( 1 ) do an assessment of the key areas where paper dominates ( such as inbound correspondence, fax, manual data entry, etc ). Its probably people intensive and costly. ( 2 ) Digitize key content, index and store electronically. This will reduce overall processing time, makes the content more secure, improves constituent services, improves access and retrieval ( 3 ) Automate key processes, such as workflows. Allows for greater collaboration and integration with an enterprise repository ( 4 ) Enable constituents via greater transparency, improved on-line access, deliver more consistency across electronic and physical channels.

Contact: Peter Berkel, Global Lead, Public Sector Practice (berkel_peter@emc.com)

MAXIMUS, Inc.

Category: Cost Reduction Ideas

Functional Area: Back Office Operations

Timeframe: 9-12 Months

Submission: Provider Reimbursement Appeals Process Improvement Efficient operation of provider reimbursement appeal programs designed to address issues of reasonable and customary reimbursement, correct coding, and coordination of benefits can deliver process improvement and customer service benefits for State. Effective reasonable and customary appeals processes assists in protecting consumers from balanced billing, eliminating bad debt as well as providing greater understanding and application of the real cost of health care.

Contact: Steven Speak, Director (stevenspeak@maximus.com)

Whitepaper: Click here to download

Oracle America

Category: Cost Reduction Ideas

Functional Area: Back Office Operations

Timeframe: 12 Months

Submission: A number of our cuatomers in the federtal government has implemented Centers of Excellence. This has resulted in consolidations of the processes and infrastructure resulting in cost savings and efficieincies.

Contact: Aldona Valicenti, VP Business Dev (aldona.valicenti@oracle.com)

TAPFIN Process Soultions

Category: Cost Reduction Ideas

Functional Area: Back Office Operations

Timeframe: 0-6 Months

Submission: Vendor Management Software and Services for Back Office Cost reduction in administration of contingent/temporary IT workforce.

Contact: David M. Candler, Sr Dir Govt Services (dcandler@tapfin.com)

Whitepaper: Click here to download

Teradata Corporation

Category: Increasing Revenue For State Government

Functional Area: Back Office Operations

Timeframe: 0-6 Months

Submission: Even in these times of growing gaps between states’ revenues and expenditures, much of the difference can be closed through increased tax compliance. Improving non-compliance detection, streamlining audit processes and increasing case management effectiveness through increased visibility to detail level data is something that Teradata has been providing to state revenue departments since 1999 with total combined increased revenue collection of more than $1.5 billion. Built on a proven methodology, state revenue agencies have realized improved revenue collection within as few as 70 days of implementation. Taking a data-centric approach to the audit process allows state agencies to: Enable safe horizontal and vertical sharing of information from legacy databases and operational systems Provide an integrated view for consistent information across the organization Enable on-demand decision-support systems and the ability to obtain answers in real time Connect systems to other organizations by employing extensive security capabilities to protect the sanctity of every source system while protecting the investment in legacy systems Provide a scalable platform for knowledge discovery and management Increase the efficiency of staff, processes and operations

Contact: Monica Smith, Sr. Program Director (monica.smith@teradata.com)

Whitepaper: Click here to download

Fleet Management

HP

Category: Cost Reduction Ideas

Functional Area: Fleet Management

Timeframe: 0-6 Months

Submission: Managed Print Services- Optimize your imaging and printing infrastructure, control assets and costs, and improve document workflows with HP Managed Print Services (MPS). HP MPS provides proactive end-to-end management of your imaging and printing needs from a single, globally trusted partner.

Contact: Denice Gant, Strategy & Business Development (denice.gant@hp.com)

Whitepaper: Click here to download

IBM

Category: Cost Reduction Ideas

Functional Area: Fleet Management

Submission: IBM can provide experienced consulting and assets focused on public asset management, fleet management, predictive maintenance, and procurement services and cost savings.

Contact: Annette Bray, Government Solutions Executive (abray@us.ibm.com)

Whitepaper: Click here to download

Public Sector Marketing

Category: Process Improvements

Functional Area: Fleet Management

Timeframe: 0-6 Months

Submission: A mobile workforce management application powered by the AT&T wireless network assists the Orange County, Florida Supervisor of Elections to track and manage mobile field technicians preparing for elections by setting up and maintaining newer electronic voting machines. This cost-effective solution connects mobile workforce and in-office dispatchers for real-time job ticketing, location reporting and directions.

Contact: Jodi Chapin, Director (jodi.chapin@att.com)

Whitepaper: Click here to download

Fraud Detection

IBM

Category: Cost Reduction Ideas

Functional Area: Fraud Detection

Submission: Improper payments/Fraud and Abuse: IBM can provide experienced consulting and assets focused on analytics for Medicaid billing errors and models and analytics to best recover debts and taxes owed to large public sector entities.

Contact: Annette Bray, Government Solutions Executive (abray@us.ibm.com)

Whitepaper: Click here to download

Pegasystems

Category: Cost Reduction Ideas

Functional Area: Fraud Detection

Timeframe: 0-6 Months

Submission: Fraud, Risk, and Compliance Pegasystems’ SmartBPM® allows agencies to design processes, detection rules, and services to support unified and uniform fraud investigations. SmartBPM® also provides an end-to-end investigation case management system to handle financial crimes, government investigations, and compliance processes. Agencies that deploy SmartBPM® solutions enjoy improvements in reducing risks, investigation effectiveness, quality, and timeliness of resolutions. Agency operators get a single view of investigations across all detection systems, channels, and products. SmartBPM® supports increased management control and insight. Pegasystems’ automated compliance management solutions deliver highly flexible, intelligent platforms for agency compliance management. These solutions feature business-friendly model authoring, a centralized repository of processes and policies, proactive self-testing regimens, exceptions case management, and end-to-end process management with audits.

Contact: Denny Lowe, Director, State & Local Government (denny.lowe@pega.com)

IT Consolidation

BDNA

Category: Cost Reduction Ideas

Functional Area: IT Consolidation

Timeframe: 0-6 Months

Submission: Businesses run on technology. But with the politically diverse nature of State Government it's virtually impossible to know exactly what technology is deployed, where it resides and how it is used. This challenge greatly impeded the ability to plan data center migrations and consolidation, guard against audits, leverage existing technologies, or evaluate new technology initiatives in a meaningful way. BDNA Discover quickly creates a trusted, complete record of all IT assets, delivering the transparency and insight necessary to measure and manage the business of IT. With visibility into the complete hardware and software infrastructure organizations can much more effectively plan, execute, monitor, and measure. Key areas benefiting from truly understanding the enterprise use of hardware and software include: consolidation, security, software licensing, disaster recovery, enterprise architecture, budgeting, and technology refresh. BDNA enables organizations to have complete visibility within a matter of weeks - accelerating the ability to implement cost savings initiatives.

Contact: Knute Steel, Director, State and Local (ksteel@bdna.com)

Whitepaper: Click here to download

BMC Software

Category: Cost Reduction Ideas

Functional Area: IT Consolidation

Submission: Unified platform for simplifying and automating I.T

Contact: Telah Jackson, Sr. Marketing Mgr (telah_jackson@bmc.com)

Whitepaper: Click here to download

BMC Software

Category: Cost Reduction Ideas

Functional Area: IT Consolidation

Submission: Reducing cost and saving money by reusing servrs and dramatically reducing lead times for asset provisioning.

Contact: Telah Jackson, Sr. Marketing Manager (telah_jackson@bmc.com)

Whitepaper: Click here to download

BMC Software

Category: Cost Reduction Ideas

Functional Area: IT Consolidation

Submission: Benefits of Virtualization includes dramatic labor saving and productivity improvements through automation.

Contact: Telah Jackson, Sr. Marketing Mgr (telah_jackson@bmc.com)

Whitepaper: Click here to download

BMC Software

Category: Cost Reduction Ideas

Functional Area: IT Consolidation

Submission: Discover the hidden cost savings IT opportunities in troubled economic times

Contact: Telah Jackson, Sr. Marketing Mgr (telah_jackson@bmc.com)

Whitepaper: Click here to download

CDW, LLC

Category: Process Improvements

Functional Area: IT Consolidation

Timeframe: 9-12 Months

Submission: We are moving towards Desktop Virtualizaion. With this model we can run a virtual desktop client on any supported device. The benefits of this include: -Centralized desktop support -Increase useful life of equipment (keep desktops until broken, replace with thin clients) -Speed of application updates/rollouts days not months -Controlled end user experience regardless of endpoitn device -Increased security with centralized data management/backup -Access to users's desktop from anywhere on any supported device. We have been doing application virtulization for a few years and see this migration to virtual desktops to expanding our coworkers capabilites outside of CDW locations while removing the need for insecure access methods like VPN.

Contact: Michael Pflieger, Senior IT Director (mikepfl@cdw.com)

Whitepaper: Click here to download

Cisco

Category: Cost Reduction Ideas

Functional Area: IT Consolidation

Timeframe: 6-9 Months

Submission: The data center has traditionally been a cost center comprising silos of technology that create multiple points of integration, reduce control and visibility, with increased complexity, cost and risk. Today, Cisco is addressing these challenges by unifying storage, compute and networking through a systems approach that dramatically reduces complexity to create: • Enhanced operational efficiency • Improved utilization of existing assets • Easy provisioning of new infrastructures • Increased security • Enhanced approach to disaster recovery With its Open Industry Ecosystem, Cisco provides organizations the choice and flexibility to meet growing demands through an open ecosystem that delivers best-of-breed, integrated solutions. To provide a fresh perspective on data center consolidation, review the Center for Digital Government strategy paper, "Cracking the Consolidation Code," to discover the operational and cost benefits of IT consolidation.

Contact: Karen McLaughlin , Marcom Manager (karenmc@cisco.com)

Whitepaper: Click here to download

Cisco

Category: Process Improvements

Functional Area: IT Consolidation

Timeframe: 6-9 Months

Submission: The data center has traditionally been a cost center comprising silos of technology that create multiple points of integration, reduce control and visibility, with increased complexity, cost and risk. Today, Cisco is addressing these challenges by unifying storage, compute and networking through a systems approach that dramatically reduces complexity to create: • Enhanced operational efficiency • Improved utilization of existing assets • Easy provisioning of new infrastructures • Increased security • Enhanced approach to disaster recovery With its Open Industry Ecosystem, Cisco provides organizations the choice and flexibility to meet growing demands through an open ecosystem that delivers best-of-breed, integrated solutions. To provide a fresh perspective on data center consolidation, review the Center for Digital Government strategy paper, "Cracking the Consolidation Code," to discover the operational and cost benefits of IT consolidation.

Contact: Karen McLaughlin , Marcom Manager (karenmc@cisco.com)

Whitepaper: Click here to download

Citrix Systems, Inc.

Category: Cost Reduction Ideas

Functional Area: IT Consolidation

Timeframe: 6-9 Months

Submission: Bring Your Own Computer Bring Your Own Computer (BYOC) programs can be controversial, due to concerns about security and administration. Citrix took the lead and, in just three months, implemented a BYOC pilot program that went enterprise-wide nine months later. This program, which allows certain individuals to choose a device for work and personal use, not only increased employee satisfaction but also lowered IT costs. BYOC was initiated as an effort to reduce the costs of procuring and managing end user devices, Citrix gave employees the ability to choose and use their own computers instead of company-owned devices. The company’s virtualization, networking and cloud computing technologies enabled secure, on-demand access to applications, from any device with an Internet connection, making it possible for employees to choose their preference from a wide range of end devices. Citrix dramatically changed the way employees use computers by allowing employees to select the equipment they prefer, issuing guidelines for maintenance agreements and antivirus requirements and leaving the device ownership with the employee. Most importantly the bottom-line results of the Citrix BYOC program: a whopping 20 percent reduction in the cost of managing employee end devices.

Contact: C. Douglass Couto, Director, State and Local Government Team (doug.couto@citrix.com)

Whitepaper: Click here to download

Compuware

Category: Cost Reduction Ideas

Functional Area: IT Consolidation

Timeframe: 9-12 Months

Submission: Legacy portfolio rationalization - elimination of redundant, obsolete and unnecessary application systems that ultimately reduce support needs.

Contact: Bob Kennedy, Regional Vice President (bob.kennedy@compuware.com)

EMC Corp.

Category: Cost Reduction Ideas

Functional Area: IT Consolidation

Timeframe: 9-12 Months

Submission: Overall Data Center expenses: ( 1 ) Addressed power and cooling costs. Better cooling efficiency allowed more power and equipment to be deployed over each floor tile of the data center. Power and cooling costs were reduced by 44 % ( 2 ) Moved from 2 tiers of storage to 5 tiers to reduce costs and extend the life of several data centers. The 5th tier was used for Disk librabry capacity for disk-based back-ups. This extended tier stroage reduced power consumtion. Moving to dense, high capacity drives not only reduced the ongoing costs of power, but it also reduced space requirements in the data center. ( 3 ) email archiving eliminated mailbox quotas, which increased employee productivity. ( 4 ) Moved from all tape back up to a mix of disk and tape significantly reduced the cost of tape media. As a result, engineers can manage greater quantities of stored data. ( 5 ) server consolidation using VMware. Resulted in 60 % less space; 70 % less power; 70 % less cooling.

Contact: Peter Berkel, Global Lead, Public Sector Practice (berkel_peter@emc.com)

Florida Department of Health

Category: Cost Reduction Ideas

Functional Area: IT Consolidation

Timeframe: 24 Months

Submission: Save cost on database interface applications by investing in faster servers and used microsoft products for your interface applications. Since microsoft carry all of the same table and field format. With the correct connection microsoft products should read the servers fine. Also, seperate your data type on the servers. From example: Placed all IT equipment on several fast servers and connect them to togather for each State Agency and connect all the financal data on faster servers and connect them togather for each agency and pull all the connection togather on the same switchboard are use several switchboards and pull them togather. All employees will known the format and how the used the databases. Just a thought...

Contact: Carl Mckissick, Data Manager (carl_mckissick@doh.state.fl.us)

Whitepaper: Click here to download

HP

Category: Cost Reduction Ideas

Functional Area: IT Consolidation

Timeframe: 12 Months

Submission: In order to fund investment in IT that enables business initiatives, CIOs will have to restructure IT operating costs. CIOs should work back from a target cost that reflects where the business needs to be, not where it is today. Action is required quickly so that a virtuous, self-reinforcing cycle is established where IT costs are reduced ahead of savings targets so that funds are available for the next cycle of cost reduction. HP has identified the main cost levers and cost reduction strategies that will enable CIOs to reach the cost reduction targets that will typically lie in the 15 percent to 45 percent range over three years. Having created more room for project spend, the second task is overhauling governance mechanisms to increase the business impact of IT project spend. This can be achieved by flexing delivery and procurement models, prioritizing projects based on Government Return on IT (GRoIT) and adopting portfolio management approaches that address the entire IT value life cycle. Finally, the economic crisis is a highly disruptive event, in the face of which incremental change alone will rarely be sufficient. CIOs will have to explore “disruptive” solutions – some will be new technologies, some alternative procurement solutions and others different business models.

Contact: Charity Dunlop, Global Government Industry (charity.dunlop@hp.com)

Whitepaper: Click here to download

IBM

Category: Cost Reduction Ideas

Functional Area: IT Consolidation

Submission: Optimize General Government Services: IBM can leverage its national Application Management Services capabilities to: –Support on-shore application services. –Develop industry alliances to enable large delivery deals.

Contact: Annette Bray, Government Solutions Executive (abray@us.ibm.com)

Whitepaper: Click here to download

NIC

Category: Cost Reduction Ideas

Functional Area: IT Consolidation

Timeframe: 12 Months

Submission: Since its inception in 2007, the Portal Modernization Project has saved the state of West Virginia more than $10 million dollars and has resulted in the launch of 26 online services and 21 new Web sites to date. The program currently has over 40 additional online services and Web sites in development that are scheduled to launch in upcoming months. WV.gov provides the state with an improved and standardized Web platform that can be used by all state and local government entities to develop online services and Web sites. The first major milestone completed on the project was the redesign of the state Web site (http://www.wv.gov), which included the nation’s first education portal, http://www.education.wv.gov, and was launched in May 2008. The initiative makes use of an innovative self-funded public-private partnership between the state and West Virginia Interactive that enables state and local government entities to enhance their online service offerings without the use of appropriated funds or state tax dollars.

Contact: Angela Nordstrom, Regional Director (angela@nicusa.com)

Red Hat

Category: Cost Reduction Ideas

Functional Area: IT Consolidation

Timeframe: 0-6 Months

Submission: The high value of open source, coupled with economic and organizational pressure, represents a "perfect storm" for CIOs, giving them the opportunity to deploy high-performance, cost-effective open source solutions to carve costs out of their IT infrastructures.

Contact: John Punzak, Sr. National Sales Director (jpunzak@redhat.com)

Whitepaper: Click here to download

Symantec

Category: Cost Reduction Ideas

Functional Area: IT Consolidation

Timeframe: 6-9 Months

Submission: Save $ millions in the next 12 months by eliminating new storage hardware purchases. Implementing a heterogeneous storage management framework to enable the following four capabilities in data centers - Storage virtualization via "thin provisioning" - Storage de-duplication - Single-instance storage - Tiered Storage has saved government and private sector clients millions of dollars in data center storage hardware and the power required to operate them -- in less than 12 months. In addition, as Gartner research shows, implement a hardware-agnostic storage management solution and you will reduce your storage hardware costs an additional 30% by being able to compete storage hardware vendors against each other.

Contact: Mike Maxwell, Director of Programs, State & Local Government (mike_maxwell@symantec.com)

Whitepaper: Click here to download

Symantec Corporations

Category: Cost Reduction Ideas

Functional Area: IT Consolidation

Timeframe: 6-9 Months

Submission: The trend towards state data center consolidation is widespread with 62 percent of states planning or implementing data center consolidation according to NASCIO. In fact, the most recent NASCIO State CIO survey found that budget and cost control, consolidation of IT infrastructure and services, and shared services are top priorities for 2010. A testament to that, California Governor Arnold Schwarzenegger began the year with an executive order calling for a drastic reduction in the state’s data center footprint and energy consumption. The state aims to reduce its data center space by 50 percent by July 2011 and to cut energy usage from IT operations by 30 percent by July 2012. The benefits of data center consolidation are powerful and can have a highly positive impact on government. Advantages include: Cost Control. The opportunities to save on hardware, software, electricity, and floor space costs are significant. The State of Michigan choose Symantec as a key technology partner in 2004. Over the intervening years, Symantec has been the centerpiece of, ethe statae’s consolidation efforts and hassaved more than $19 million and reclaimed 30,000 square feet of office space, according to the state. Now, the state is rolling out a new cloud-based data center that will replace two of the three remaining data centers operated by Michigan state government. A study by the Alchemy Solutions Group attributes $15.2 million in achieved and projected business value through staff time savings, productivity gains and storage cost avoidance to Symantec technology and services. Shared Services. States that build their own cloud can take advantage of additional efficiencies. The Michigan Department of Information Technology now provides standardized backup, storage and other enterprise services to state agencies. Other states are following suit. In addition, by sharing infrastructure and services across jurisdictions states can achieve much lower price-per-user figures than an individual agency could achieve on its own. Further, because remote users can access applications anytime, anywhere, state clouds can better support a growing mobile workforce and reduce the need for physical office space. Energy Savings. Energy cost savings associated with cloud-based data center consolidation, including avoiding the hidden costs of hardware, are significant. According to study by Gartner, the three-year energy costs for a server now equal the price of the server and a study by IDC states that organizations spend $.50 on energy for every $1 spent on hardware. In fact Symantec, as the world’s largest storage cloud operator, has avoided over $2 million in energy bills by consolidating servers and storage. However another benefit is the opportunity to leverage new funding mechanisms. Green initiatives can bring additional federal funds to states through the American Recovery and Reinvestment Act (ARRA). States can apply for a share of the $3.2 billion available in Energy and Efficiency Conservation Block Grants (EECBG) and the $3.1 billion available through the State Energy Program (SEP).

Contact: Mike Maxwell, National Director, SLED Sales (mike_maxwell@symantec.com)

Whitepaper: Click here to download

Procurement Transformation

IBM

Category: Process Improvements

Functional Area: Procurement Transformation

Submission: Improve Social Services: IBM manages an integrated pre- and post-payment operations process and tool suite along with an advanced analytic platform to enable a closed loop, fraud & abuse, integrated managed service solution to help Health and Human Services reduce healthcare-related fraud, remove inefficiencies, improve customer service and save money.

Contact: Annette Bray, Government Solutions Executive (abray@us.ibm.com)

Whitepaper: Click here to download

IBM

Category: Cost Reduction Ideas

Functional Area: Procurement Transformation

Submission: Optimize General Government Services: IBM offers an end to end, Source to Settle/Pay managed service solution to help State and Local Governments enable procurement reform as part of a Government efficiency program. This solution generates significant, accelerated savings by leveraging IBM's strategic sourcing capabilities to drive visibility of spend, improved supplier relationships and more cost-effective/optimized supplier contracts.

Contact: Annette Bray, Government Solutions Executive (abray@us.ibm.com)

Whitepaper: Click here to download

Microsoft

Category: Process Improvements

Functional Area: Procurement Transformation

Timeframe: 6-9 Months

Submission: Real-time business intelligence has the potential to radically transform procurement processes by providing visibility and fostering best practices through technology and institutional change. By implementing a cutting-edge analytics solution, combined with an institutional focus on procurement excellence, the State of Georgia has been able to revolutionize how the state manages procurement, lowers costs, and improves services.

Contact: Kristin Naes, Marketing Coordinator (v-knaes@microsoft.com)

Whitepaper: Click here to download

T4G

Category: Process Improvements

Functional Area: Procurement Transformation

Timeframe: 9-12 Months

Submission: Reduce the risk of projects and reduce the participation/preparation costs to competitors to faciliate selecting the right partner, doing the right work within the budget and time restraints.

Contact: Dick Thompson, Principal Consultant Government Sector (Dick.Thompson@T4g.com)

Whitepaper: Click here to download

Program Management

Esri

Category: Cost Reduction Ideas

Functional Area: Program Management

Timeframe: 0-6 Months

Submission: To keep government moving during this tough economy, many governments are leveraging their past GIS investments to save money and better serve citizens. A state’s existing GIS resources can be tuned to yield cost savings through things like better vehicle routing, promoting economic competitiveness, tracking mortgage fraud and do this while capitalizing on more cost effective software licensing. Local governments offer many examples of success that states can use for inspiration. Miami, Florida, and Asheville, North Carolina, are using GIS combined with market analysis on their Web sites to help businesses thrive. Los Angeles is using GIS to route fleets more efficiently resulting in annual savings of $400,000 a year in the Bureau of Sanitation. Boulder County, Colorado, is using GIS to ensure fair property assessments during times of great change in the housing market. And many governments, like Cowlitz County, Washington, are looking at new ways to secure the GIS technology that is critical to efficient and effective work; they are finding this in enterprise license agreements. To read more about these examples, visit http://www.esri.com/news/arcnews/spring10articles/gis-keeps-local.html.

Contact: Patricia Cummens, Government Strategist (pcummens@esri.com)

MAXIMUS, Inc.

Category: Increasing Revenue For State Government

Functional Area: Program Management

Timeframe: 0-6 Months

Submission: Child Support Enforcement Early Intervention Early Intervention and Delinquency Prevention services improve the delivery of child support services. The Federal Office of Child Support Enforcement’s Project to Avoid Increasing Delinquencies, known as PAID, has emphasized the need for child support enforcement agencies to develop new programs to increase their child support collections and reduce and prevent arrears. MAXIMUS assists IV-D agencies, whether state or local, in establishing successful early intervention/delinquency prevention programs. Programs are tailored to meet a jurisdiction’s individual needs resulting in improved collections and fewer payment delinquencies, along with significant cost efficiencies.

Contact: Steven Speak, Director (stevenspeak@maximus.com)

Whitepaper: Click here to download

MAXIMUS, Inc.

Category: Increasing Revenue For State Government

Functional Area: Program Management

Timeframe: 0-6 Months

Submission: Child Support Enforcement TANF Arrears Collections Improvement The use of an integrated suite of case management, collections, and non-custodial parent contact, and customer service initiatives can drive increase TANF arrears collections for States. In most instances, dollars collected on TANF arrears go directly to state funds.

Contact: Steven Speak, Director (stevenspeak@maximus.com)

Whitepaper: Click here to download

MAXIMUS, Inc.

Category: Increasing Revenue For State Government

Functional Area: Program Management

Timeframe: 9-12 Months

Submission: SSI Advocacy The Social Security Administration (SSA) allows states to utilize the monies a child receives from SSA for either Title II or Title XVI benefits to offset the cost of the child’s foster care placement. Therefore, it is extremely beneficial for a State to review all foster care children currently in placement or upon their placement for Title II and Title XVI eligibility.

Contact: Steven Speak, Director (stevenspeak@maximus.com)

Whitepaper: Click here to download

MAXIMUS, Inc.

Category: Process Improvements

Functional Area: Program Management

Timeframe: 12 Months

Submission: Health and Human Services Eligibility and Enrollment Administrative Simplification The combination of declining state revenues, increasing demand for Medicaid and CHIP services driven by high levels of joblessness, and the strategic planning necessitated by health reform, create a unique and compelling opportunity for state health and human services leaders. This opportunity focuses on strategies to improve productivity and efficiency by linking automation to sound business practices. As states are given significant new responsibilities to cover larger numbers of uninsured citizens, the imperative to seek new ways of leveraging existing financial and human resources grows exponentially. In response, States can implement new ways of handling key health and human services functions like application intake and processing, eligibility determination, customer service, and premium or enrollment fee collection.

Contact: Steven Speak, Director (stevenspeak@maximus.com)

Whitepaper: Click here to download

Microsoft

Category: Process Improvements

Functional Area: Program Management

Timeframe: 0-6 Months

Submission: Case Study - North Carolina Department of Crime Control and Public Safety State Government Adapts CRM Platform to Roll Out Efficient Law-Enforcement Tool The North Carolina Department of Crime Control and Public Safety is responsible in part for investigating alcohol and lottery permit applicants. The department's processes and tools were paper-based and time-intensive, taking a week to complete a batch of inspections. After implementing Microsoft Dynamics® CRM, agent productivity for this task increased by 80 percent.

Contact: Scott Mannina, Marketing Manager (smannina@Microsoft.com)

Whitepaper: Click here to download

Microsoft

Category: Process Improvements

Functional Area: Program Management

Timeframe: 9-12 Months

Submission: With the American Reinvestment and Recovery Act (ARRA) funds and program requirements released in the summer of 2009, it became clear that current financial and grant management systems did not collect all of the mandatory data that was being required on a quarterly basis. Microsoft decided that instead of building an entirely new solution we would take software that many of our customers already own and provide a no cost template that would help those customers meet the ARRA reporting requirements. This solution accelerator, Stimulus360, became the most popular choice for states to collect and report their ARRA data - with states such as Arizona, Tennessee, California, Missoui, and others adopting the solution. Stimulus360 helps a state collect data out of their current information systems and produce the mandatory quarterly reports - while at the same time makeing ARRA data available for citizens. Stimulus360 was also designed to be easily modified to allow a state to track all types of grants, not just the ARRA programs - and a number of our state customers are doing so now.

Contact: Guy Cavallo, Senior Government Strategist (gcavallo@microsoft.com)

Whitepaper: Click here to download

Microsoft

Category: Process Improvements

Functional Area: Program Management

Timeframe: 9-12 Months

Submission: Is it possible to reduce your agency costs while making data readily and easily available to both your employees and citizens? According to the Mississippi Department of Transportation the answer is a resounding yes! By consolidating data in an enterprise platform MS DOT has been able to implement better reporting; better mapping; and business intelligence at a lower cost than attempting to provide each service independently.

Contact: Guy Cavallo, Senior Government Strategist (gcavallo@microsoft.com)

Whitepaper: Click here to download

NIC

Category: Cost Reduction Ideas

Functional Area: Program Management

Timeframe: 6-9 Months

Submission: Child Support Payment Application, State of Tennessee – A new service for viewing child support payment information helped eliminate the mailing of over 1 million letters a year. The new application improves citizen service by providing 24/7 access to real-time deposit information and is expected to save the State $1.2 million per year in mailing costs. The cost for the development of this application was under $100,000 and first year ROI will exceed 1000%.

Contact: Angela Nordstrom, Regional Director (angela@nicusa.com)

NIC

Category: Cost Reduction Ideas

Functional Area: Program Management

Timeframe: 6-9 Months

Submission: Case Study: State of Oklahoma – Streamlining State Paperwork (Tulsa Beacon, September 17, 2009)

Streamlining the thousands of licenses and permits issued by various state agencies is critical to modernizing state government, House members were told at an interim study last week.

Various agencies testified at the study about efforts they have taken to make permits and licenses more convenient to obtain, especially by making them available online.

“Often, Oklahomans who need a series of permits or licenses must encounter a long line of bureaucracy, including multiple trips to several locations,” said Rep. Jason Murphey, chairman of the House Government Modernization Committee. “Technology has advanced to a point where these licenses and permits should be made available online and they should be easy to obtain without mounds of paperwork and unnecessary use of staff resources.”

Health Commissioner Terry Cline said it was the goal of the Health Department to have all of its license applications online by July. The department maintains licenses for 108,000 individuals and over 35,000 businesses in Oklahoma, many of which have multiple certification requirements.

An official with the Insurance Department said the agency was able to reduce or reallocate its workforce by 35 percent following implementation of online licensing in 2007. The transition not only saved the department money, but improved customer service and accessibility.

Before electronic processing of licensing was available at the department, there was as much as a five-week processing time for new and renewal applications. The department also received about 66,000 calls in a year with an average hold time in excess of 10 minutes. Currently, because of online capabilities, a new or renewal license application can be processed in as little as two hours. Phone calls were reduced by about 20,000 after online capabilities were added. The need for storage space was also reduced as records are now stored electronically.

An official with Oklahoma Interactive, which operates the state’s OK.gov web site, told members at the study that nearly 60,000 Oklahoma professionals have applied for or renewed their licenses online so far this year, a 26 percent increase over 2008. Approximately 56 Oklahoma state agencies have licensing services, 23 of which offer over 120 professional licenses online through OK.gov.

The Oklahoma Medical Licensure Board has seen a savings of over $20,000 during 2008 and 87 percent of Oklahomans seeking a license through the agency have applied online. Reduction in paper and postage usage, along with a reduction of employee hours dedicated to processing paperwork, have led to the savings, the OK.gov official said.

Contact: Angela Nordstrom, Regional Director (angela@nicusa.com)

NIC

Category: Cost Reduction Ideas

Functional Area: Program Management

Timeframe: 9-12 Months

Submission: Colorado Online Motor Vehicle Registration Renewal (OVRR) – This service, developed at no cost to the state, allows vehicle owners to renew their license plates online. According to the Colorado Department of Revenue, they pay the counties $5.50 for each paper renewal processed and each one takes 15 minutes to process manually. Since this service launched in 2007, through June 12, 2009 there have been 487,319 renewals processed online. This represents a potential savings in manual processing fees paid to counties of $2,680,255 (the counties still receive this payment due to political reasons). At 15 minutes per manual filing, this also represents a real savings in staff time of 121,830 person-hours or approximately 59 person-years of work time saved over 29 months.

Contact: Angela Nordstrom, Regional Director (angela@nicusa.com)

NIC

Category: Cost Reduction Ideas

Functional Area: Program Management

Timeframe: 9-12 Months

Submission: Colorado Motorist Insurance Information Database (MIIDB) – This service was developed by Colorado.gov to enable insurance carriers to electronically submit data on their policyholders to the state. More than 8 million individual vehicles are monitored via this service. Prior to the inception of the portal, the state paid a vendor $1.3 million per year to operate the service. In April 2007, Colorado.gov launched an enhanced service for the state at a one-time cost of $224,674. In the succeeding 26 months the state has provided $18,200 per month (a total of $473,200) for hosting and staff support. Thus, the state has paid to date $697,874 for a service that would have cost at least $2.8 million over the same period. This is a savings to date of $2.1 million. The recurring annual savings will be more than $1,080,000.

Contact: Angela Nordstrom, Regional Director (angela@nicusa.com)

Public Sector Marketing

Category: Process Improvements

Functional Area: Program Management

Timeframe: 9-12 Months

Submission: There is no one-size-fits-all approach to achieving meaningful use. AT&T Healthcare Community Online portal, consulting services and storage solutions offer a flexible, scalable and secure platform that helps eligible providers (EPs), eligible hospitals and critical access hospitals (CAHs) meet meaningful use guidelines.

Contact: Jodi Chapin, Director (jodi.chapin@att.com)

Whitepaper: Click here to download

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