COMMITTEES | Social Media and Government Working Group
About the Working Group
Issue Statement: State governments, in common with Federal agencies and local governments, are increasingly employing free or low-cost, web-based social media technologies to advance their communications efforts, provide services and increase citizen engagement with government. While many public agencies are already well-advanced in their use of social media tools, other states have been slow to adopt them, due to concerns about the suitability of consumer-based products to the environment of state government. Other states are experiencing widespread but unauthorized use, as agencies begin using the tools without approval or awareness of CIOs.States need to employ social media technologies as they would any other: they must establish: (a) the business case for the utilization of social media, (2) appropriate terms of service agreements as they begin use, and (c) a life-cycle management approach to social media-based projects. The latter should address the full range of requirements that exist for other IT projects.
Goals and Objectives: The immediate goal of the working group will be completion of Terms of Service (TOS) discussions with the top social media providers and adoption of a modified TOS agreement that states can legally sign. The working group will also serve as a mechanism for information sharing that allows discussion and deeper analysis of the issues enumerated above (business case, security, privacy, accessibility, retention, etc.). This will include review of state policies and strategic initiatives relating to social media use, with the aim of identifying best practices in this area.
Deliverables: Adoption of modified TOS agreements with the top four or five social media providers, Calls to Action, Issue Briefs
Committee Roster
Co-Chair:Claire Bailey, State of Arkansas |
Co-Chair: Rico Singleton, State of New York |
|
PK Agarwal, TiE Global John Aveni, State of New York Susan Beaudoin, State of New York Andrew Clark, Commonwealth of Pennsylvania Douglas Doe, State of Oklahoma Nora L Doyle, Commonwealth of Pennsylvania Anand Dubey, State of Alaska Jeff Franklin, State of Iowa Linda Hamel, Commonwealth of Massachusetts Jim Hogan, State of Michigan Nathan Hogue, State of South Carolina Andrew Hoppin, State of New York Juli Jurgens, State of Nebraska Andrew Keppler, State of Ohio Lisa Leahy, State of Maine Jon Lee, State of Texas |
Kate Levinson, John Marcellus, State of Oklahoma Greg Mihalko, State of New York Rebekah O'Hara, State of Washington Dr. Craig P Orgeron, PhD, State of Mississippi Kym Patterson, State of Arkansas Kym Patterson, State of Arkansas Dugan Petty, State of Oregon Wally Rogers, State of Oregon Suzanne Shaw, State of Washington Jeff Swank, Joanne Todd, State of Washington Jessica Weiss, Commonwealth of Massachusetts David Williams, State of West Virginia Stephanie Zierten, Commonwealth of Massachusetts |
