COMMITTEES | Social Media Forum
About the Forum
Issue Statement: State governments, in common with Federal agencies and local governments, are increasingly employing free or low-cost, web-based social media technologies to advance their communications efforts, provide services and increase citizen engagement with government. While many public agencies are already well-advanced in their use of social media tools, other states have been slow to adopt them, due to concerns about the suitability of consumer-based products to the environment of state government. Other states are experiencing widespread but unauthorized use, as agencies begin using the tools without approval or awareness of CIOs.States need to employ social media technologies as they would any other: they must establish: (a) the business case for the utilization of social media, (2) appropriate terms of service agreements as they begin use, and (c) a life-cycle management approach to social media-based projects. The latter should address the full range of requirements that exist for other IT projects.
Goals and Objectives: The immediate goal of the working group will be completion of Terms of Service (TOS) discussions with the top social media providers and adoption of a modified TOS agreement that states can legally sign. The working group will also serve as a mechanism for information sharing that allows discussion and deeper analysis of the issues enumerated above (business case, security, privacy, accessibility, retention, etc.). This will include review of state policies and strategic initiatives relating to social media use, with the aim of identifying best practices in this area.
Deliverables: Adoption of modified TOS agreements with the top four or five social media providers, Calls to Action, Issue Briefs
Committee Roster
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Temitope Akinyemi, State of New York Grisha Alpernas, State of Oregon John Aveni, State of New York Chris Bennett, District of Columbia Tony Bessette, Commonwealth of Virginia Allyson Brewer, State of Louisiana Ronald Brown, State of New Jersey Elizabeth Caldwell, MPA, State of New Jersey Andrew Clark, Commonwealth of Pennsylvania Todd Crosby, State of Hawai'i Mr. Douglas P. Doe, State of Oklahoma Nora L Doyle, Commonwealth of Pennsylvania Jeff Franklin, State of Iowa Linda Hamel, Commonwealth of Massachusetts Jessica Harrison, State of New York Mitch Herckis, NASCIO Joshua Heslinga, Commonwealth of Virginia Jim Hogan, State of Michigan Nathan Hogue, State of South Carolina Greg Hughes, State of Delaware Tai Istre, State of Louisiana Juli Jurgens, State of Nebraska Emily Kiel, State of South Dakota Rodney I Kimura, State of Hawai'i Gary Langfelder, State of New Jersey Jon Lee, State of Texas | Joanne McNabb, State of California Sallie Milam, State of West Virginia Kathy Moore, State of West Virginia Latha Narayan, State of California Paula Newsome, State of Oregon Susan Nordyke, State of Michigan Rebekah O'Hara, State of Washington Dr. Craig P Orgeron, PhD, State of Mississippi Kym Patterson, State of Arkansas Eric Perkins, Commonwealth of Virginia Jeff Quast, State of North Dakota James A Richards, III, State of West Virginia Doug Robinson, NASCIO Wally Rogers, State of Oregon Suzanne Shaw, State of Washington Michael Sweeney, State of Montana Nancy Taylor, State of Nebraska Lisa Thompson, NASCIO Joanne Todd, State of Washington Stacey Walker, State of California Meredith Ward, NASCIO Cathy Warren, State of North Carolina Samantha Wenger, NASCIO Derek Werthmuller, State University of New York David Williams, State of West Virginia Stephanie Zierten, Commonwealth of Massachusetts |
