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CONFERENCES & EVENTS   |   2007 Annual Conference

Building on the Past, Managing the Present and Stepping into the Future
September 30 – October 3, 2007
Tucson, Arizona
Marriott Starr Pass

Conference Presentations

On-demand multimedia webcasts of the NASCIO conference provided by Sonic Foundry, Inc.

Call to Order and Welcome

    Presenters:
  • Teri Takai, 2006-2007 NASCIO President, Director & Chief Information Officer, Michigan Department of Information Technology

eGovernment 2.0: Serving Generation Next

    Presenters:
  • PK Agarwal, Director, Department of Technology Services, State of California [153kb]
  • David Fletcher , Chief Technology Officer, State of Utah[4.3MB]
  • Tara Hunt, Citizen Agency, LLC [421kb]
  • Fred Smith, Senior Technologist, New Media Technology Team, Centers for Disease Control and Prevention [2.4MB]
  • Ron Thornburgh, Secretary of State, State of Kansas

Yours, Mine and Ours - Shared Services Solutions and the State


The Greening of IT: Environmental Policy and the State CIO

    Presenters:
  • Dugan Petty, Division Administrator and State CIO, Enterprise Information Strategy and Policy Division, Department of Administrative Services, State of Oregon [149kb]
  • Dmitriy Nikolayev, Procurement Manager, Facilities and Environmental Services, Operational Services Division, Commonwealth of Massachusetts [742kb]
  • Bonnie J. Richardson, AIA, LEED AP, Architect/Principal Planner, Transportation Division, City of Tempe [2.7MB]
  • Steve Sams, Vice President, Global Site and Facilities Services, IBM [382kb]
  • Renee St. Denis, Director, Americas Product Recycling Solutions, HP [648kb]

Data Breach! What State Officials Need to Know About IT Security, Planning and Response

    Presenters:
  • Chris Cummiskey, Chief Information Officer, Government Information Technology Agency (GITA), State of Arizona
  • Sol Bermann, JD, CIPP, Chief Privacy Officer, Office of Information Technology, State of Ohio [165kb]
  • Dan Lohrmann, Chief Information Security Officer, Department of Information Technology, State of Michigan [622kb]
  • Joanne McNabb, CIPP/G, Chief, Office of Privacy Protection, Department of Consumer Affairs, State of California [277kb]

Here Today, Gone Tomorrow: Pressures on the State IT Workforce

    Presenters:
  • Milford Sprecher, Director of Alliances, SAP Americas [360kb]
  • Kay Adams, Senior Executive, Human Performance Group, Accenture [1.3MB]
  • Glenn Davidson, Managing Director, Public Sector Practice, EquaTerra [45kb]
  • Dan Ross, Chief Information Officer, State of Missouri [2.3MB]
  • Naomi Wyatt, Secretary of Administration, Commonwealth of Pennsylvania [1.2MB]

The Challenge of Electronic Records in the Digital Age

    Presenters:
  • Gary Robinson, Chief Information Officer, State of Washington
  • Jason Baron, Director of Litigation, National Archives and Records Administration [865kb]
  • Adam Jansen, Deputy State Archivist, State of Washington [247kb]
  • Bill LeFurgy, Project Manager for Digital Initiatives, National Digital Information Infrastructure and Preservation Program (NDIIPP), The Library of Congress [97kb]

Fast Forward: Technology Serving an Aging Population

    Presenters:
  • Peter Kress, Vice President and Chief Information Officer, ACTS Retirement-Life Communities, Inc.
  • Debbie Burcham, Chief Deputy Commissioner, Department for the Aging, Commonwealth of Virginia [1.7MB]
  • Jill Sherman Pleasant, MA, OTR/L – Director, The Arizona Technology Access Program (AzTAP), Northern Arizona University [228kb]
  • Ryan Spaulding, PhD, Director, Center for Telemedicine, University of Kansas [2MB]

Collaborations and Partnerships - The Benefits of Bridging Boundaries

    Presenters:
  • Otto Doll, Commissioner and Chief Information Officer, Bureau of Information and Telecommunications, State of South Dakota
  • George Boersma, Director of Strategic Partnerships, Department of Information Technology, State of Michigan
  • Kathleen Harnish-Doucet, CEO, TeamTech, Inc., founders and project managers for The Kansas Collaborative
  • Tom O'Keefe, San Bernardino Unit Chief, Department of Forestry and Fire Protection, State of California
  • Donna Ramos Johnson, Director, Human Services Modernization Program, Office of the Chief Technology Officer, District of Columbia

Conference Interactive Audience Polling Results

Conference Agenda

Sunday, September 30

11:00 am - 7:00 pm Registration and Information Center

11:00 am - 4:00 pm State CIO Membership Meeting
(State Members Only)

4:30 pm - 5:30 pm Corporate Leadership Council (CLC) Meeting

5:30 pm - 7:00 pm Welcome Reception


 

Monday, October 1

7:30 am - 6:00 pm Registration and Information Center

7:30 am - 8:30 am Continental Breakfast

8:30 am - 9:00 am Call to Order and Welcome

9:00 am - 10:00 am Keynote Presentation
Neil Howe
Author, Historian, and Economist

Neil Howe is a renowned authority on generations in America and has spoken and written extensively on the collective personalities of today’s generations-who they are, what motivates them, and how they will shape America’s future.

Howe has co-authored several best-selling books on generations with William Strauss. Their second book, 13th Gen, was released in 1993 and remains the best-selling nonfiction book ever written about Generation X. Published in 2000, Strauss and Howe’s fifth book Millennials Rising has been widely quoted in the media for its insistence that today’s new crop of teens and kids are very different from Generation X, and, on the whole, doing much better than most adults think. They have since written several application books on Millennials-including Millennials and the Pop Culture, Millennials Go To College and the soon to be released Millennials in the Workplace.

10:00 am - 10:30 am Break

10:30 am - 11:45 am eGovernment 2.0: Serving Generation Next

Moderator: PK Agarwal, Director, Department of Technology Services, State of California

Panelists: David Fletcher, Chief Technology Officer, State of Utah

Tara Hunt, Citizen Agency, LLC

Fred Smith, Senior Technologist, New Media Technology Team, Centers for Disease Control and Prevention

Ron Thornburgh, Secretary of State, State of Kansas

Technology has made life easier for the average consumer and at the same time has raised basic expectations regarding availability of resources and services. The Digital Native generation not only expects conveniences like 24-7 access, they also desire enhanced content that was once unimaginable within the framework of government. Incorporating these new concepts is critical to serving the needs of an increasingly diverse population. Government must understand Generation Next as both a customer and a member of the workforce. How will state governments integrate social networking and rich media into service delivery strategies?

This session will examine how government technology leaders can manage the culture shift to assure future success including creating, managing and delivering the right services at the right time. This roundtable will explore the evolving communication and work styles, delivery expectations and potential concerns of this Digital Native generation and how they will impact government. Panelists will also examine ways that government can engage constituents and encourage active participation to better meet the needs of all citizens.

11:45 am - 1:30 pm Lunch

1:30 pm - 2:45 pm Yours, Mine and Ours - Shared Services Solutions and the State

Moderator: Kyle Schafer, Chief Technology Officer, Office of Technology, State of West Virginia

Panelists: Reg Alcock, Executive-in-Residence, University of Manitoba and former member, Parliament of Canada, and former President, Treasury Board of Canada

Mollie Anderson, Director, Department of Administrative Services, State of Iowa

Paul Campbell, Vice President, Public Sector, United Healthcare

In recent years states have explored different solutions to help alleviate concerns about budget deficits and bleak revenue forecasts. Consolidating IT infrastructure was one popular solution. Shared services models present another alternative for efficiencies and savings. Although the budget situation has eased over the last few years, the desire to reap these savings and benefits has continued.

Today states are looking for new opportunities to consolidate processes and share services between agencies. The private sector has often led the way in shared services initiatives. The federal government and many foreign governments have embraced this concept. What lessons can the states learn from these groups? As Cabinet and Department heads are examining other common processes such as leasing, fleet management, legal services, purchasing, contract management, travel services, permitting and licensing, how can IT play a role in establishing efficiencies? And, is shared services always the answer? This panel will bring together veterans from the public and private sector to share their experiences, identify common hurdles, and look to the future of government shared services.

2:45 pm - 3:15 pm Break

3:15 pm - 4:30 pm The Greening of IT: Environmental Policy and the State CIO

Moderator: Dugan Petty, Division Administrator and State CIO, Enterprise Information Strategy and Policy Division, Department of Administrative Services, State of Oregon

Panelists: Dmitriy Nikolayev, Procurement Manager, Facilities and Environmental Services, Operational Services Division, Commonwealth of Massachusetts

Bonnie J. Richardson, AIA, LEED AP, Architect/Principal Planner, Transportation Division, City of Tempe

Steve Sams, Vice President, Global Site and Facilities Services, IBM

Renee St. Denis, Director, Americas Product Recycling Solutions, HP

As environmental concerns rise to the top of the agenda for lawmakers and citizens alike, the IT community must also reevaluate its energy consumption and use of resources. Data centers are major consumers of power and the IT industry accounts for 3% to 4% of the total energy usage in the US - and growing. eWaste is also an ever expanding issue. As newer and faster products replace the ones we are using today, what happens to the old hardware? What requirements do states have to manage the life cycle of technology equipment, including disposal or recycling of the components? As “green” becomes the moral imperative of the 21st century, what role should the state CIO play in meeting this global challenge? This session will highlight the strategies of some of the leading public and private sector practitioners as they respond to the increasing demand for green policies and practices.

4:30 pm - 6:00 pm Siesta

6:00 pm Buses load for Off-Site Pinnacle and Gold Sponsor/CIO Reception and Dinner

6:30 pm - 10:00 pm Pinnacle and Gold Sponsor/CIO Reception and Dinner
(Invitation Only)


 

Tuesday, October 2

8:00 am - 6:00 pm Registration and Information Center

8:00 am - 9:00 am Continental Breakfast

8:00 am - 9:00 am Deputy State Officials Only Breakfast (closed session)

This private breakfast is a networking opportunity for deputy state CIOs and other state IT policy directors and policy officials. Participants are free to have informal discussions on common issues.

9:00 am - 9:15 am Morning Welcome Address

9:15 am - 10:15 am Keynote Presentation
David Nour

David Nour is one of the foremost thought leaders on the quantifiable value of business relationships. He is an author, a senior management advisor, and frequent speaker on Relationship Economics - the art and science of relationships.

A native of Iran, Nour came to the US with a suitcase, $100, few family ties, and no fluency in English. Over the past 25 years David has built an impressive career of entrepreneurial success, both within large corporations and early stage ventures. In 2005, Nour was named to Georgia Trend’s 40 Under 40, Atlanta Business Chronicle’s Up and Coming and Who’s Who in Atlanta Technology Awards. He has been featured in a variety of publications, including The Wall Street Journal, The New York Times, The Atlanta Journal and Constitution, The Atlanta Business Chronicle, Georgia Trend, and Pink Magazine.

10:15 am - 10:45 am Break

10:45 am - 12:00 pm Data Breach! What State Officials Need to Know About IT Security, Planning and Response

Moderator: Chris Cummiskey, Chief Information Officer, Government Information Technology Agency (GITA), State of Arizona

Panelists: Sol Bermann, JD, CIPP, Chief Privacy Officer, Office of Information Technology, State of Ohio

Dan Lohrmann, Chief Information Security Officer, Department of Information Technology, State of Michigan

Joanne McNabb, CIPP/G, Chief, Office of Privacy Protection, Department of Consumer Affairs, State of California

You have heard these stories in the news: Citizen and state employee names and sensitive personal information were lost in a data theft because a state employee did not follow proper procedures with respect to a laptop computer. A disk is missing with sensitive information, including health information of millions of health services recipients. A government computer system was hacked, exposing the personal information of countless citizens. It should be no surprise that, in the first half of 2007 alone, over seventy public institutions reported data breaches to the Privacy Rights Clearinghouse.

Now, hear how you can help prevent similar breaches from occurring in your state and how to react if one does. This panel will cover ways to secure data held by government entities from technical, policy, and employee-related perspectives. We’ll provide you with a holistic framework for data protection and guidelines for crisis communications planning to help states frame an appropriate response.

12:00 pm - 1:45 pm Lunch

1:45 pm - 3:00 pm Here Today, Gone Tomorrow: Pressures on the State IT Workforce

Moderator: Milford Sprecher, Director of Alliances, SAP Americas

Panelists: Kay Adams, Senior Executive, Human Performance Group, Accenture

Glenn Davidson, Managing Director, Public Sector Practice, EquaTerra

Dan Ross, Chief Information Officer, State of Missouri

Naomi Wyatt, Secretary of Administration, Governor's Office of Administration, Commonwealth of Pennsylvania

The aging of the public sector workforce is well-documented. Public employers are facing a loss of experienced employees and in many cases a talent shortage as they look to replace and hire workers with the necessary skills. The impact this will have on state government IT is commonly acknowledged as a challenge state CIOs now confront and will face for several years in the future. What are the viable options? What approaches have proved successful? This topic is often discussed, yet little research has been done to further examine this important issue.

NASCIO’s Corporate Leadership Council, in conjunction with state CIOs, conducted a national survey to help identify the pressing challenges facing state CIOs with respect to workforce issues and the scope and impact of this urgent problem.

The response rate to this survey was extraordinary and provides valuable information regarding the pressures on the state IT workforce. The respondents addressed the impact on anticipated retirements, the projected skills gap, employee recruitment and retention challenges and options for staffing and delivery structure.

Experts from both the public and private sectors will deliberate and debate the results of the survey and offer insights into how state CIOs may prepare now and for the changing workforce of the future.

3:00 pm - 3:30 pm Break

3:30 pm - 4:45 pm The Challenge of Electronic Records in the Digital Age

Moderator: Gary Robinson, Chief Information Officer, State of Washington

Panelists: Jason Baron, Director of Litigation, National Archives and Records Administration

Adam Jansen, Deputy State Archivist, State of Washington

Bill LeFurgy, Project Manager for Digital Initiatives, National Digital Information Infrastructure and Preservation Program (NDIIPP), The Library of Congress

Government records aren’t just in paper form anymore. They range from “born digital documents” that are never in paper form to begin with, to communications that take place via email and instant messaging technologies. Even resources like websites and geospatial data, that are constantly being updated to stay current, must be preserved as snapshots in time so that information is not lost to future generations.

State CIOs play an ever-increasing role regarding the lifecycle of electronic records management. This issue has recently emerged in prominence due in part to IT impacts and potential liability concerns regarding “e-discovery” or the electronic records, documents and communications that could be requested during the discovery phase of litigation. However, the issue has much broader impacts for states as we consider all of the information currently stored in electronic form. This panel will examine the role of the CIO in preserving states’ digital data and the business drivers behind these efforts.

4:45 pm - 6:30 pm Siesta

6:30 pm - 7:30 pm President's Reception

7:30 pm - 9:30 pm State Dinner and Awards Presentation


 

Wednesday, October 3

8:00 am - 12:00 pm Registration and Information Center

8:00 am - 9:30 am Awards Roundtable Breakfast & Corporate Awards Presentation (all attendees invited)

Join the 2007 Recognition Award recipients for informal roundtable discussions of their award-winning initiatives and Best Practices in state IT. Discussion groups will focus on the 2007 Recognition Award categories: Business Continuity & Disaster Recovery, Cross-Boundary Collaboration & Partnerships, Data, Information & Knowledge Management, Digital Government, Enterprise IT Management Initiatives, Information Communications Technology Innovations, Information Security & Privacy, and IT Project & Portfolio Management. This event will culminate with the recognition of corporate member companies for their long-standing support of NASCIO.

9:30 am - 10:45 am Fast Forward: Technology Serving an Aging Population

Moderator: Peter Kress, Vice President and Chief Information Officer, ACTS Retirement-Life Communities, Inc.

Participants: Debbie Burcham, Chief Deputy Commissioner, Department for the Aging, Commonwealth of Virginia

Jill Sherman Pleasant, MA, OTR/L – Director, The Arizona Technology Access Program (AzTAP), Northern Arizona University

Ryan Spaulding, PhD, Director, Center for Telemedicine, University of Kansas

As healthcare costs continue to strain state budgets, states are under pressure to identify cost-effective means to manage the healthcare needs of citizens. With the anticipation of the aging baby boomer generation placing additional strain on an already burdened healthcare system, technology can be viewed as a way to improve care while providing vital cost reductions.

Advances such as telehealth initiatives, remote monitoring and intelligent homes, and easier access to health information online, are already helping to reach parts of the population that do not have readily available access to hospitals or physicians offices, including the elderly. State CIOs can play a role in guiding these initiatives as part of a state’s existing health IT efforts. Working to improve access and helping to develop privacy and security standards for health information exchange and telemedicine programs can build trust among a segment of the population that may not be familiar with or comfortable using technology.

This panel will explore a range of issues related to the technology needs of an aging population and how the state CIO can be involved in meeting these needs.

10:45 am - 11:15 am Break

11:15 am - 12:30 pm Collaborations and Partnerships - The Benefits of Bridging Boundaries

Moderator: Otto Doll, Commissioner and Chief Information Officer, Bureau of Information and Telecommunications, State of South Dakota

Panelists:
George Boersma, Director of Strategic Partnerships, Department of Information Technology, State of Michigan

Kathleen Harnish-Doucet, CEO, TeamTech, Inc., founders and project managers for The Kansas Collaborative

Tom O'Keefe, San Bernardino Unit Chief, Department of Forestry and Fire Protection, State of California

Donna Ramos Johnson, Director, Human Services Modernization Program, Office of the Chief Technology Officer, District of Columbia

Citizen demands placed on government today require public agencies to cross organizational boundaries to collaborate across state borders, among agency lines, with other branches of government, and as part of public-private partnerships in order to share data and achieve joint goals. Establishing sound policy at the outset of collaboration can help ensure a successful collaborative effort, as well as determining a governance model, establishing fiscal responsibility, building trust and communicating benefits to crucial decision-makers. Cross-boundary collaboration allows entities to work together to deliver related services, and meet common goals resulting in benefits for citizens and a more efficient government. This conference session will highlight success stories and examine lessons learned from various collaborative efforts underway in state government.

12:30 pm - 2:00 pm State CIOs and State Members Only Lunch

12:30 pm - 2:00 pm Corporate Leadership Council (CLC) Lunch

The ideas and opinions expressed in the conference sessions and in any handouts provided are those of the presenter. They are not necessarily those of NASCIO, nor can any endorsement by NASCIO be claimed.

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NASCIO Awards Archive A National Survey of Social Media Use in State Government Shared Ideas Checklist: CLC Thoughts on Leveraging IT in a Tough Economy