NASCIO Publications

The 2019 State CIO Survey

The Responsive State CIO: Connecting to the Customer

  • 15 October 2019
  • Author: Emily Lane
  • Number of views: 2354
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The 2019 State CIO Survey

In its 10th iteration, the 2019 State CIO Survey, The Responsive State CIO: Connecting to the Customer, takes a deep dive into how state IT leaders are targeting their responses to customer needs, in addition to managing the evolving IT responsibilities of state leaders. The survey is a joint publication of NASCIO, Grant Thornton LLP and CompTIA and includes responses from 49 state and territory CIOs on a range of issues. Two new topics for this year are customer relationship management and state and local collaboration. The 2019 State CIO Survey also highlights CIO business models, IT cost management, workforce, cybersecurity, performance management, acquisition, cloud services, digital government, data management and analytics and emerging technologies.

Relationships Matter Most

The Evolving State CIO Role and Growing Focus on Agency Customer Relationships

  • 28 August 2019
  • Author: Emily Lane
  • Number of views: 4034
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Relationships Matter Most

As more states have adopted an enterprise approach to managing IT and as the role of the CIO has evolved from solely being a provider of services, to a broker of shared services, CIOs have been focusing more on agency customer relationship management. In this publication we discuss current strategies to improve customer/agency relationships and we provide some key steps toward customer relationship success.

The State CIO Operating Model: A Playbook for Managing Change in a Sustainable Way

  • 14 May 2019
  • Author: Emily Lane
  • Number of views: 5663
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The State CIO Operating Model: A Playbook for Managing Change in a Sustainable Way

This is the fourth in our NASCIO series “The CIO Operating System:  Managing Change in a Sustainable Way.”  It is also the culmination of the work from NASCIO’s project team and a partnership with Integris Applied, Inc., a corporate member of NASCIO, that began in January of 2018.  This is a playbook of eleven plays that any state or territory can utilize in order to move into a new operating model.  This operating model creates a highly disciplined state CIO organization that proactively engages with state agencies, understands current and emerging program and citizen needs, as well as maintains market awareness of current and emerging trends and offerings.  Moving into and maturing this model is essential for each state and territory to effectively map capability demand with capability supply.

This report looks to the past in that it is the highlight and culmination of the first year of this special project, synthesizing all the previous work which includes three reports, a recorded webinar, a survey of state CIOs.    It looks to the future in that the plays will be further developed with necessary guidance on how to effectively execute these eleven plays.  The next big push in this project will be the development of the “DevOps” for the new multisourcing operating model.  This playbook then becomes the launching point for the future.  In many ways this report and the project that produced it is an inflexion point coincident with NASCIO’s 50th anniversary.  Much has been accomplished within the NASCIO community in the past 50 years.  And we celebrate all of that.  Then we look to the future and consider “what is possible?”  This playbook is the first step into that future.  So fasten your seat belts, and get ready for the next major phase.  Its going to be a wonderful ride! 
 

State CIO Top Ten Policy and Technology Priorities for 2019

  • 6 December 2018
  • Author: Emily Lane
  • Number of views: 12969
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State CIO Top Ten Policy and Technology Priorities for 2019

NASCIO conducts a survey of the state CIOs to identify and prioritize the top policy and technology issues facing state government. The CIOs top ten priorities are identified and used as input to NASCIO's programs, planning for conference sessions, and publications.

State CIO as Broker: A New Model

  • 18 April 2018
  • Author: Emily Lane
  • Number of views: 9515
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State CIO as Broker: A New Model

Multisourcing is emerging as the discipline for managing a complex and diversified portfolio of services and service providers.  These services are being employed to meet the continual evolving demand for creatively delivering government services through new channels with new functionality.   In this evolving circumstance there is the need for a new operating model the state chief information officer can employ to bring together agencies needs and demands with available emerging technologies and management disciplines.  This report opens the door to this discussion and explores the underlying forces of change that are driving the need for a new operating model.  

State of Washington: Privacy Modeling Demo (webinar)

  • 2 March 2017
  • Author: Emily Lane
  • Number of views: 7385
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State of Washington: Privacy Modeling Demo (webinar)
Government is using more data than ever in rendering services to citizens, yet government has few tools to enforce privacy rules or considerations and can’t simply hire enough to meet the demand for expertise. After consulting with academic and legal experts form the privacy community in Seattle, the state's Chief Privacy Officer, Alex Alben, retained a software firm to create a web application which  returns relevant search requests based on the intended use of personal information in a product or service.

State CIO Top Ten Policy and Technology Priorities for 2015

  • 30 October 2014
  • Author: Mike Cooke
  • Number of views: 14632
  • 0 Comments
State CIO Top Ten Policy and Technology Priorities for 2015
Each year NASCIO conducts a survey of the state CIOs to identify and prioritize the top policy and technology issues facing state government. The CIOs top ten priorities are identified and used as input to NASCIO's programs, planning for conference sessions, and publications.

States and Open Data: From Museum to Marketplace - What's Next

  • 22 May 2014
  • Author: Mike Cooke
  • Number of views: 14912
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States and Open Data: From Museum to Marketplace - What's Next
NASCIO takes a look at what has occurred across the states since NASCIO's first report on open data published in 2009. This latest report examines progress in open data across state and local government. Open data initiatives are advancing at all levels of government in the United States and globally. States and local governments have partnered with industry to create innovative capabilities in delivering data to consumers. Those consumers include citizens, business, non-profit organization and government. The report also presents recommendations for continuing to advance state government open data initiatives and begin moving to a next level of maturity.

Capitals in the Clouds Part III – Recommendations for Mitigating Risks: Jurisdictional, Contracting and Service Levels

  • 8 December 2011
  • Author: Mike Cooke
  • Number of views: 22916
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Capitals in the Clouds Part III – Recommendations for Mitigating Risks: Jurisdictional, Contracting and Service Levels

Cloud computing will continue to be an invaluable resource for state and local governments in their efforts to rationalize and optimize computing resources. Cloud computing should be seen as an IT innovation that can support rationalization and optimization of business services as well as IT services. Due diligence prescribes the necessity of exploring and evaluating jurisdictional issues in order to ensure long term sustainability and growing adoption of collaborative government operations in state and local government.

Capitals in the Clouds - The Case for Cloud Computing in State Government Part II: Challenges and Opportunities to Get Your Data Right

  • 5 October 2011
  • Author: Mike Cooke
  • Number of views: 9288
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Capitals in the Clouds - The Case for Cloud Computing in State Government Part II: Challenges and Opportunities to Get Your Data Right
Cloud computing brings with it opportunities, issues and risks. One major consideration that must be addressed is the management of data – governance, stewardship, consistency, ownership and security. Data is the lifeblood of state government operations and critical for service delivery. With the fiscal stress and operational pressures that are driving state and local governments toward serious consideration and adoption of cloud computing, the data must not be ignored. These pressures must be managed intelligently to avoid pushing government into a future situation that could constitute greater cost, and more difficulty in achieving interoperability of government lines of business and government jurisdictions.
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