NASCIO Publications

The State CIO Operating Model: A Playbook for Managing Change in a Sustainable Way

  • 14 May 2019
  • Author: Emily Lane
  • Number of views: 3496
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The State CIO Operating Model: A Playbook for Managing Change in a Sustainable Way

This is the fourth in our NASCIO series “The CIO Operating System:  Managing Change in a Sustainable Way.”  It is also the culmination of the work from NASCIO’s project team and a partnership with Integris Applied, Inc., a corporate member of NASCIO, that began in January of 2018.  This is a playbook of eleven plays that any state or territory can utilize in order to move into a new operating model.  This operating model creates a highly disciplined state CIO organization that proactively engages with state agencies, understands current and emerging program and citizen needs, as well as maintains market awareness of current and emerging trends and offerings.  Moving into and maturing this model is essential for each state and territory to effectively map capability demand with capability supply.

This report looks to the past in that it is the highlight and culmination of the first year of this special project, synthesizing all the previous work which includes three reports, a recorded webinar, a survey of state CIOs.    It looks to the future in that the plays will be further developed with necessary guidance on how to effectively execute these eleven plays.  The next big push in this project will be the development of the “DevOps” for the new multisourcing operating model.  This playbook then becomes the launching point for the future.  In many ways this report and the project that produced it is an inflexion point coincident with NASCIO’s 50th anniversary.  Much has been accomplished within the NASCIO community in the past 50 years.  And we celebrate all of that.  Then we look to the future and consider “what is possible?”  This playbook is the first step into that future.  So fasten your seat belts, and get ready for the next major phase.  Its going to be a wonderful ride! 
 

State CIO as Broker: A New Model

  • 18 April 2018
  • Author: Emily Lane
  • Number of views: 8395
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State CIO as Broker: A New Model

Multisourcing is emerging as the discipline for managing a complex and diversified portfolio of services and service providers.  These services are being employed to meet the continual evolving demand for creatively delivering government services through new channels with new functionality.   In this evolving circumstance there is the need for a new operating model the state chief information officer can employ to bring together agencies needs and demands with available emerging technologies and management disciplines.  This report opens the door to this discussion and explores the underlying forces of change that are driving the need for a new operating model.  

NASCIO 2017 Best Practices

  • 2 October 2017
  • Author: Emily Lane
  • Number of views: 5938
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NASCIO 2017 Best Practices

Each year NASCIO honors outstanding IT projects among the states through the NASCIO State IT Recognition Awards. The Awards showcase innovation and excellence in the use of information technology in state government, such as transformational projects and initiatives that address critical business problems, improve business processes and increase citizen engagement in state government.

In 2017, NASCIO's 29th consecutive year of the awards program, volunteer judges selected 11 recipients across 11 categories.

Data Strategy: Essential for State Governments (webinar)

  • 1 February 2017
  • Author: Emily Lane
  • Number of views: 9901
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Data Strategy: Essential for State Governments (webinar)
All state governments need a guided approach to managing their data and information to obtain the maximum value for success in a challenging environment.  An Enterprise Data/Information Management (EDM/EIM) initiative provides the framework for a state to deliver real information knowledge and provide true value to their citizens.  This session provides the framework of the domain known as enterprise data / information management, explains its essential components, gives the reasons that state governments should create a sustained data management program, and demonstrates some benefits that successful state EDM/EIM programs have achieved.

Better Decisions, Better Government: Effective Data Management Through a Coordinated Approach

  • 9 August 2016
  • Author: Emily Lane
  • Number of views: 10623
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Better Decisions, Better Government: Effective Data Management Through a Coordinated Approach

This report describes the basics of how to get started with a data management discipline. It maintains a simple approach to gaining support including governance, bringing together the right stakeholders, and establishing a compelling business case. This report is the second in a series of reports that deals with WHY is data management important; HOW does state government get started.

Value and Vulnerability: The Internet of Things in a Connected State Government

  • 1 June 2016
  • Author: Emily Lane
  • Number of views: 20755
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Value and Vulnerability: The Internet of Things in a Connected State Government
States are finding that the “Internet of Things” (IoT) can improve efficiency, reduce waste and connect citizens to state services in faster and more affordable ways. But with that value comes vulnerability. States must consider security, privacy, accessibility and standardization when crafting a roadmap for IoT. This policy brief describes ways that states are currently implementing IoT, possibilities for the coming years, and recommendations on avoiding difficulties along the way.

Top Ten Talks: Enterprise Vision and Roadmap for IT (video)

  • 4 May 2016
  • Author: Emily Lane
  • Number of views: 4583
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Top Ten Talks: Enterprise Vision and Roadmap for IT (video)
Top Ten Talks session at the NASCIO 2016 Midyear Conference in Baltimore, MD.

Speaker has just 5 minutes to deliver a focused talk on one of the CIO Top Ten Priorities.

Advanced Cyber Analytics

  • 21 April 2016
  • Author: Emily Lane
  • Number of views: 17558
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Advanced Cyber Analytics
This report examines the subject of advanced cyber analytics.  It makes the case for states to invest in such capabilities and maintain ongoing maturity in advanced analytics.  All organizations, including state government must also develop and maintain response capabilities that continuously mature in sophistication in order to keep pace with an ever changing threat landscape. State government remains in a defensive position.  With the advent of multi-vector strategies by cyber criminals, state government now more than ever needs the ability to correlate disparate data sources generated from the myriad of security tools agencies have already invested in.  Examples of advanced analytics tools are provided.  The report includes a call to action list, a checklist, key questions, and recommendations.

Cyber Disruption Response Planning Guide

  • 7 April 2016
  • Author: Emily Lane
  • Number of views: 25903
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Cyber Disruption Response Planning Guide

State government must now view cyber attacks that are more than cyber incidents.  We must prepare for larger magnitude events.  These can be termed cyber disruptions, disasters or even catastrophes.  This publication includes the following:

  • A call to action for states to develop state cyber disruption response plans that include: a governance structure that clearly designates who is in charge in a given event or phase of an event; development of a risk profile for state assets; collaboration among the various agencies that have cyber responsibility; and a communication plan to ensure the right people have the right information as early as possible so they can response effectively.
  • A checklist for states to work with in developing progress toward a cyber disruption response operating discipline.
  • A cross functional process description that can be used as a starting point for states to develop their own unique cross functional process for orchestrated planning and response at various threat levels.

Data: the Lifeblood of State Government

  • 27 October 2015
  • Author: Emily Lane
  • Number of views: 16115
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Data: the Lifeblood of State Government
This report presents the case for investing in data management. It presents in simple terms WHY data and information must be properly managed. The report presents basic rationale for investing in the development of a formal data management program. This report is the first in a series of reports that will deal with WHY is data management important; HOW does state government get started; Legal aspects of data management.
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