Nashville, TN - JW Marriott , October 13-16, 2019
Maryland, MD - Gaylord National Harbor, May 3-6, 2020
Business Intelligence (BI) is the catalyst for making good management decisions. The Virginia Information Technologies Agency recognized that BI is key to maintaining Virginia’s excellent management reputation.
This session presents how the initiative to upgrade Virginia’s BI tools recognized that the people and business process issues were more critical to success than the BI technology. You will hear how Virginia’s initiative to upgrade BI tools used the creation of a knowledge worker community of practice – a Business Intelligence Competency Center (BICC) – to raise the level of business involvement in the increased use of BI.
Learn how the focus on the people and process of change, rather than just the technical issues, improved the usefulness of the new tools. You will hear the lessons learned in establishing this center of excellence. We will describe how a BICC can improve the usefulness and effectiveness of BI in your state.