NASCIO Resources

Examining State Social Media Policies: Closing the Gaps

  • June 2013
  • Number of views: 5827
Examining State Social Media Policies: Closing the Gaps

The issue brief focuses on state use of social media, specifically on state social media participation policies ("SMPP's"). NASCIO's Legal Advisory Working Group took a look at 31 SMPPs, which focus specifically on guidance/policy given to state employees regarding their participation in social media.

States have come a long way in the past few years, with the majority implementing social media policies or working towards one. However, some of the gaps found have the potential to open up states to some severe heartburn: including employee discontent, management concerns, public perception and liability.

The issue brief also addresses the inclusion of clauses on confidentiality, ethical conduct, security and privacy, and transparency in SMPP's.

Friends, Followers, and Feeds: A National Survey of Social Media Use in State Government

  • September 2010
  • Number of views: 5377
Friends, Followers, and Feeds: A National Survey of Social Media Use in State Government
In the summer of 2010, NASCIO’s Social Media Working Group implemented a survey of social media adoption by state governments to clarify existing use of social media by states and extend its knowledge of how the tools are being deployed in state governments across the country. The survey examined adoption trends, current applications and expectations of social media technologies, the extent to which implementation is governed by formal policies or individual agency initiative, and perceptions of risk associated with social media tool use. This brief reports on the survey results, and makes recommendations about next steps states need to take as they adapt these tools to expand engagement with citizens and improve government programs.
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