NASCIO Resources

State of Washington: Privacy Modeling Demo (webinar)

  • March 2017
  • Number of views: 2579
State of Washington: Privacy Modeling Demo (webinar)
Government is using more data than ever in rendering services to citizens, yet government has few tools to enforce privacy rules or considerations and can’t simply hire enough to meet the demand for expertise. After consulting with academic and legal experts form the privacy community in Seattle, the state's Chief Privacy Officer, Alex Alben, retained a software firm to create a web application which  returns relevant search requests based on the intended use of personal information in a product or service.

State CIO Top Ten Policy and Technology Priorities for 2015

  • October 2014
  • Number of views: 8702
State CIO Top Ten Policy and Technology Priorities for 2015
Each year NASCIO conducts a survey of the state CIOs to identify and prioritize the top policy and technology issues facing state government. The CIOs top ten priorities are identified and used as input to NASCIO's programs, planning for conference sessions, and publications.

States and Open Data: From Museum to Marketplace - What's Next

  • May 2014
  • Number of views: 8840
States and Open Data: From Museum to Marketplace - What's Next
NASCIO takes a look at what has occurred across the states since NASCIO's first report on open data published in 2009. This latest report examines progress in open data across state and local government. Open data initiatives are advancing at all levels of government in the United States and globally. States and local governments have partnered with industry to create innovative capabilities in delivering data to consumers. Those consumers include citizens, business, non-profit organization and government. The report also presents recommendations for continuing to advance state government open data initiatives and begin moving to a next level of maturity.

Capitals in the Clouds Part III – Recommendations for Mitigating Risks: Jurisdictional, Contracting and Service Levels

  • December 2011
  • Number of views: 9852
Capitals in the Clouds Part III – Recommendations for Mitigating Risks: Jurisdictional, Contracting and Service Levels

Cloud computing will continue to be an invaluable resource for state and local governments in their efforts to rationalize and optimize computing resources. Cloud computing should be seen as an IT innovation that can support rationalization and optimization of business services as well as IT services. Due diligence prescribes the necessity of exploring and evaluating jurisdictional issues in order to ensure long term sustainability and growing adoption of collaborative government operations in state and local government.

Capitals in the Clouds - The Case for Cloud Computing in State Government Part II: Challenges and Opportunities to Get Your Data Right

  • October 2011
  • Number of views: 4939
Capitals in the Clouds - The Case for Cloud Computing in State Government Part II: Challenges and Opportunities to Get Your Data Right
Cloud computing brings with it opportunities, issues and risks. One major consideration that must be addressed is the management of data – governance, stewardship, consistency, ownership and security. Data is the lifeblood of state government operations and critical for service delivery. With the fiscal stress and operational pressures that are driving state and local governments toward serious consideration and adoption of cloud computing, the data must not be ignored. These pressures must be managed intelligently to avoid pushing government into a future situation that could constitute greater cost, and more difficulty in achieving interoperability of government lines of business and government jurisdictions.

Capitals in the Clouds - The Case for Cloud Computing in State Government Part I: Definitions and Principles

  • June 2011
  • Number of views: 5393
Capitals in the Clouds - The Case for Cloud Computing in State Government Part I: Definitions and Principles
Cloud computing has arrived as a serious alternative for state government. There are outstanding issues that must be faced and dealt with in order to maintain the reliability, responsibility, security, privacy, and citizen-confidence in government services. Government is exploring technology and business process innovations that will make the way for government to deliver existing services more economically. Cloud computing provides a number capabilities that have the potential for enabling such innovation.

Staying Connected to Your Customers: Strategies and Tactics to Grow Enterprise IT Services

  • December 2006
  • Number of views: 4034
Staying Connected to Your Customers: Strategies and Tactics to Grow Enterprise IT Services
This brief covers the topic of utilizing CRM strategies and tactics to sustain and grow relationships with agencies once the CIO has established buy-in for consolidated and shared enterprise services.

Relationships Matter: Customer Service Strategies to Promote Enterprise Services

  • October 2006
  • Number of views: 4129
Relationships Matter: Customer Service Strategies to Promote Enterprise Services
This brief provides an overview of the challenges state CIOs face when promoting enterprise services under statewide IT consolidation and shared services initiatives. The brief also identifies methods for achieving strategic initiatives using proven customer service strategies and examines the types of business processes used to successfully launch and promote consolidation and shared enterprise services.
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