NASCIO Resources

Relationships Matter: Customer Service Strategies to Promote Enterprise Services

  • October 2006
  • Number of views: 3967
Relationships Matter: Customer Service Strategies to Promote Enterprise Services
This brief provides an overview of the challenges state CIOs face when promoting enterprise services under statewide IT consolidation and shared services initiatives. The brief also identifies methods for achieving strategic initiatives using proven customer service strategies and examines the types of business processes used to successfully launch and promote consolidation and shared enterprise services.

Keeping the Citizen Trust: What a State CIO Can Do To Protect Privacy

  • October 2006
  • Number of views: 4354
Keeping the Citizen Trust: What a State CIO Can Do To Protect Privacy
This Research Brief examines how privacy in the state government context has evolved as a defining issue in response to rapidly changing technological advances and the complexities of a fast-paced world. The brief then explores some initial areas in which a state CIO may encounter privacy issues, including in the context of IT governance, enterprise architecture, policy, security and business processes, and offers some potential ways of addressing those issues.

Looking to the Future: Challenges & Opportunities for Government IT Project Management Offices

  • October 2006
  • Number of views: 4343
Looking to the Future: Challenges & Opportunities for Government IT Project Management Offices
This brief, developed by NASCIO's State IT Project Management (PM) Forum, addresses several of the top state government challenges including portfolio management and strategic planning, PM skill maturity, political risks, structures/organizations, procurement processes/rules, as well as funding models and spending cultures particular to government.

Best Practices in the Use of Information Technology in State Government

  • October 2006
  • Number of views: 4643
Best Practices in the Use of Information Technology in State Government
Released in conjunction with NASCIO's 2006 Best Practices in the Use of Information Technology in State Government Awards, this booklet contains summaries of innovative state government programs in the following areas: Business Continuity; Cross-Boundary Collaboration and Partnerships; Data, Information and Knowledge Management; Digital Government – G to B; Digital Government – G to C; Digital Government – G to G; Enterprise Architecture; Enterprise IT Management Initiatives; Information Communications Technology Innovations; and IT Project and Portfolio Management.
RSS

Resources By Category

Categories

Resources By Date

Archive