NASCIO Resources

Staying Connected to Your Customers: Strategies and Tactics to Grow Enterprise IT Services

  • December 2006
  • Number of views: 3873
Staying Connected to Your Customers: Strategies and Tactics to Grow Enterprise IT Services
This brief covers the topic of utilizing CRM strategies and tactics to sustain and grow relationships with agencies once the CIO has established buy-in for consolidated and shared enterprise services.

2006 Compendium of Recognition Awards for Outstanding Achievement in the Field of Information Technology

  • December 2006
  • Number of views: 3574
2006 Compendium of Recognition Awards for Outstanding Achievement in the Field of Information Technology
A product of NASCIO’s Recognition Awards program, this compendium highlights the most innovative initiatives and best practices identified from this year’s record number of submissions. Included are the complete nomination materials from the twelve award-winning initiatives as well as the projects commended with honorable mentions.

State CIO Top Ten Policy and Technology Priorities for 2007

  • November 2006
  • Number of views: 4968
State CIO Top Ten Policy and Technology Priorities for 2007
Each year NASCIO conducts a survey of the state CIOs to identify and prioritize the top policy and technology issues facing state government. The CIOs top ten priorities are identified and used as input to NASCIO's programs, planning for conference sessions, and publications.

Profiles of Progress: State Health IT Initiatives

  • November 2006
  • Number of views: 4509
Profiles of Progress: State Health IT Initiatives
A product of NASCIO’s Health IT Committee, this compendium provides a state-by-state “snapshot” of progress that each state has made in the health information technology (HIT) implementation process. Each individual state profile highlights the steps that states are taking in regards to HIT issues, from Executive Orders and legislative-driven initiatives to public/private or public/non-profit partnerships. Most importantly, the compendium examines the roles and responsibilities the state CIO has in these efforts.

Relationships Matter: Customer Service Strategies to Promote Enterprise Services

  • October 2006
  • Number of views: 3973
Relationships Matter: Customer Service Strategies to Promote Enterprise Services
This brief provides an overview of the challenges state CIOs face when promoting enterprise services under statewide IT consolidation and shared services initiatives. The brief also identifies methods for achieving strategic initiatives using proven customer service strategies and examines the types of business processes used to successfully launch and promote consolidation and shared enterprise services.

Keeping the Citizen Trust: What a State CIO Can Do To Protect Privacy

  • October 2006
  • Number of views: 4361
Keeping the Citizen Trust: What a State CIO Can Do To Protect Privacy
This Research Brief examines how privacy in the state government context has evolved as a defining issue in response to rapidly changing technological advances and the complexities of a fast-paced world. The brief then explores some initial areas in which a state CIO may encounter privacy issues, including in the context of IT governance, enterprise architecture, policy, security and business processes, and offers some potential ways of addressing those issues.

Looking to the Future: Challenges & Opportunities for Government IT Project Management Offices

  • October 2006
  • Number of views: 4353
Looking to the Future: Challenges & Opportunities for Government IT Project Management Offices
This brief, developed by NASCIO's State IT Project Management (PM) Forum, addresses several of the top state government challenges including portfolio management and strategic planning, PM skill maturity, political risks, structures/organizations, procurement processes/rules, as well as funding models and spending cultures particular to government.

Best Practices in the Use of Information Technology in State Government

  • October 2006
  • Number of views: 4656
Best Practices in the Use of Information Technology in State Government
Released in conjunction with NASCIO's 2006 Best Practices in the Use of Information Technology in State Government Awards, this booklet contains summaries of innovative state government programs in the following areas: Business Continuity; Cross-Boundary Collaboration and Partnerships; Data, Information and Knowledge Management; Digital Government – G to B; Digital Government – G to C; Digital Government – G to G; Enterprise Architecture; Enterprise IT Management Initiatives; Information Communications Technology Innovations; and IT Project and Portfolio Management.

A Current View of the State CISO: A National Survey Assessment

  • September 2006
  • Number of views: 5299
A Current View of the State CISO: A National Survey Assessment
These aggregate survey results reflect a snapshot of the state CISO role as of summer 2006. The survey results indicate that the state CISO position has become highly prevalent and is evolving into a state IT security policy and strategy leader. The survey was conducted during the preparation of NASCIO's July 2006 Research Brief entitled Born of Necessity: The CISO Evolution-Bringing the Technical and the Policy Together.

Bowling for Broadband 2: Toward Citizen-Centric, Broadband-Based E-Government

  • August 2006
  • Number of views: 4357
Bowling for Broadband 2: Toward Citizen-Centric, Broadband-Based E-Government
This brief highlights the continued evolution of the broadband environment and the need for states to understand both the enhanced public service opportunities and citizen expectations of high-speed Internet access.
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