NASCIO Resources

The 2019 State CIO Survey

  • October 2019
  • Number of views: 1477
The 2019 State CIO Survey

In its 10th iteration, the 2019 State CIO Survey, The Responsive State CIO: Connecting to the Customer, takes a deep dive into how state IT leaders are targeting their responses to customer needs, in addition to managing the evolving IT responsibilities of state leaders. The survey is a joint publication of NASCIO, Grant Thornton LLP and CompTIA and includes responses from 49 state and territory CIOs on a range of issues. Two new topics for this year are customer relationship management and state and local collaboration. The 2019 State CIO Survey also highlights CIO business models, IT cost management, workforce, cybersecurity, performance management, acquisition, cloud services, digital government, data management and analytics and emerging technologies.

Relationships Matter Most

  • August 2019
  • Number of views: 3663
Relationships Matter Most

As more states have adopted an enterprise approach to managing IT and as the role of the CIO has evolved from solely being a provider of services, to a broker of shared services, CIOs have been focusing more on agency customer relationship management. In this publication we discuss current strategies to improve customer/agency relationships and we provide some key steps toward customer relationship success.

Ask the Executive Directors: NASCIO and PTI Address the State and Local Government Technology Landscape (webinar)

  • July 2019
  • Number of views: 1335
Ask the Executive Directors: NASCIO and PTI Address the State and Local Government Technology Landscape (webinar)

During this interactive webinar, Doug Robinson, Executive Director of NASCIO, and Alan Shark, Executive Director of PTI shared their views with regards to the state and local government technology landscape while answering questions submitted by attendees during the Q & A portion.

The State CIO Operating Model: A Playbook for Managing Change in a Sustainable Way

  • May 2019
  • Number of views: 5318
The State CIO Operating Model: A Playbook for Managing Change in a Sustainable Way

This is the fourth in our NASCIO series “The CIO Operating System:  Managing Change in a Sustainable Way.”  It is also the culmination of the work from NASCIO’s project team and a partnership with Integris Applied, Inc., a corporate member of NASCIO, that began in January of 2018.  This is a playbook of eleven plays that any state or territory can utilize in order to move into a new operating model.  This operating model creates a highly disciplined state CIO organization that proactively engages with state agencies, understands current and emerging program and citizen needs, as well as maintains market awareness of current and emerging trends and offerings.  Moving into and maturing this model is essential for each state and territory to effectively map capability demand with capability supply.

This report looks to the past in that it is the highlight and culmination of the first year of this special project, synthesizing all the previous work which includes three reports, a recorded webinar, a survey of state CIOs.    It looks to the future in that the plays will be further developed with necessary guidance on how to effectively execute these eleven plays.  The next big push in this project will be the development of the “DevOps” for the new multisourcing operating model.  This playbook then becomes the launching point for the future.  In many ways this report and the project that produced it is an inflexion point coincident with NASCIO’s 50th anniversary.  Much has been accomplished within the NASCIO community in the past 50 years.  And we celebrate all of that.  Then we look to the future and consider “what is possible?”  This playbook is the first step into that future.  So fasten your seat belts, and get ready for the next major phase.  Its going to be a wonderful ride! 
 

The State CIO Operating Model: Bridging Trends and Action

  • February 2019
  • Number of views: 3955
The State CIO Operating Model: Bridging Trends and Action

In this third in our series related to NASCIO’s “The CIO Operating System:  Managing Change in a Sustainable Way,” we explore a maturity model that can help state CIOs develop their organization and explain their leadership role to a broad stakeholder audience.  This paper creates a connection between trends and action and supports NASCIO’s mission to represent state CIOs in the evolving state government market.  The maturity model provides a set of milestones for states to strive toward.  Each maturity level is described using key characteristics.  This not only provides states with a way for assessing their current state but also assists in creating the next set of goals as they move up the maturity curve.  A ratings table is presented that provides a more detailed set of dimensions that characterize the new operating model.  The paper culminates with a short assessment of some the key learnings from a survey of the states that was conducted in the third quarter of 2018.

State CIO Top Ten Policy and Technology Priorities for 2019

  • December 2018
  • Number of views: 12418
State CIO Top Ten Policy and Technology Priorities for 2019

NASCIO conducts a survey of the state CIOs to identify and prioritize the top policy and technology issues facing state government. The CIOs top ten priorities are identified and used as input to NASCIO's programs, planning for conference sessions, and publications.

The State CIO Top Ten: Why It's More Than a List

  • September 2018
  • Number of views: 4288
The State CIO Top Ten: Why It's More Than a List

The Forces of Change presented in the first paper in this series have a direct relationship to and actually drive what surfaces each year as the Top Ten CIO Priorities.  The Top Ten Priorities are essentially presenting the CIO response to these forces.  Each year NASCIO asks the state and territorial CIOs to vote on their top priority strategies and top priority technologies.  These votes are used to take the pulse of the states and territories as a group and at a point in time.  It is through the lens of a Forces for Government Change model that we reframe our Top Ten list in this paper.  A new operating model is emerging and will continue to mature as the strategy for addressing the priorities within each state.  At its core is the concept that a state CIO’s operational competence and resulting political capital requires a broker of services approach to service delivery.  

State CIO as Broker: A New Model

  • April 2018
  • Number of views: 9338
State CIO as Broker: A New Model

Multisourcing is emerging as the discipline for managing a complex and diversified portfolio of services and service providers.  These services are being employed to meet the continual evolving demand for creatively delivering government services through new channels with new functionality.   In this evolving circumstance there is the need for a new operating model the state chief information officer can employ to bring together agencies needs and demands with available emerging technologies and management disciplines.  This report opens the door to this discussion and explores the underlying forces of change that are driving the need for a new operating model.  

Top Ten Talk: IT Centralization (video)

  • February 2018
  • Number of views: 4150
Top Ten Talk: IT Centralization (video)

Mark Bengel, State CIO of Tenneessee, presented IT Centralization during Top Ten Talks at the NASCIO 2017 Annual Conference in Austin, TX.

Speaker has just 5 minutes to deliver a focused talk on one of the CIO Top Ten Priorities.

State CIO Top Ten Policy and Technology Priorities for 2018

  • November 2017
  • Number of views: 15801
State CIO Top Ten Policy and Technology Priorities for 2018

NASCIO conducts a survey of the state CIOs to identify and prioritize the top policy and technology issues facing state government. The CIOs top ten priorities are identified and used as input to NASCIO's programs, planning for conference sessions, and publications.

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