Nashville, TN - JW Marriott , October 13-16, 2019
Maryland, MD - Gaylord National Harbor, May 3-6, 2020
This year, NASCIO and the Center for Digital Government, with support from IBM, set out to understand state CIOs’ motivations, plans and deterrents around AI adoption. The survey, Delivering on Digital Government: Achieving the Promise of Artificial Intelligence, yielded responses from 45 states. The results reflect state leaders’ eagerness to gain efficiencies and free up their workforces for higher-value work, tempered by caution due to concerns around lack of data maturity and privacy policies, as well as a dearth of employees with the necessary skills for AI adoption.
In its 10th iteration, the 2019 State CIO Survey, The Responsive State CIO: Connecting to the Customer, takes a deep dive into how state IT leaders are targeting their responses to customer needs, in addition to managing the evolving IT responsibilities of state leaders. The survey is a joint publication of NASCIO, Grant Thornton LLP and CompTIA and includes responses from 49 state and territory CIOs on a range of issues. Two new topics for this year are customer relationship management and state and local collaboration. The 2019 State CIO Survey also highlights CIO business models, IT cost management, workforce, cybersecurity, performance management, acquisition, cloud services, digital government, data management and analytics and emerging technologies.
This is the fourth in our NASCIO series “The CIO Operating System: Managing Change in a Sustainable Way.” It is also the culmination of the work from NASCIO’s project team and a partnership with Integris Applied, Inc., a corporate member of NASCIO, that began in January of 2018. This is a playbook of eleven plays that any state or territory can utilize in order to move into a new operating model. This operating model creates a highly disciplined state CIO organization that proactively engages with state agencies, understands current and emerging program and citizen needs, as well as maintains market awareness of current and emerging trends and offerings. Moving into and maturing this model is essential for each state and territory to effectively map capability demand with capability supply.
This report looks to the past in that it is the highlight and culmination of the first year of this special project, synthesizing all the previous work which includes three reports, a recorded webinar, a survey of state CIOs. It looks to the future in that the plays will be further developed with necessary guidance on how to effectively execute these eleven plays. The next big push in this project will be the development of the “DevOps” for the new multisourcing operating model. This playbook then becomes the launching point for the future. In many ways this report and the project that produced it is an inflexion point coincident with NASCIO’s 50th anniversary. Much has been accomplished within the NASCIO community in the past 50 years. And we celebrate all of that. Then we look to the future and consider “what is possible?” This playbook is the first step into that future. So fasten your seat belts, and get ready for the next major phase. Its going to be a wonderful ride!
Multisourcing is emerging as the discipline for managing a complex and diversified portfolio of services and service providers. These services are being employed to meet the continual evolving demand for creatively delivering government services through new channels with new functionality. In this evolving circumstance there is the need for a new operating model the state chief information officer can employ to bring together agencies needs and demands with available emerging technologies and management disciplines. This report opens the door to this discussion and explores the underlying forces of change that are driving the need for a new operating model.
Bhanu Narayana, Infosys Public Services presents How Blockchain Can Help Improve Service Delivery from the Game Changers session at the NASCIO 2017 Annual Conference in Austin, TX.
In 5 minutes, speakers highlighted a future disrupter for state government.
Cliff Justice, KPMG presents Rise of the Humans from the Game Changers session at the NASCIO 2017 Annual Conference in Austin, TX.
Michele Hovet, KSM Consulting presents Influencing Program Outcomes with Data from the Game Changers session at the NASCIO 2017 Annual Conference in Austin, TX.
Ken Glass, Dell EMC presents Using Augmented and Virtual Reality to Address Workforce Challenges from the Game Changers session at the NASCIO 2017 Annual Conference in Austin, TX.
Accenture and the National Association of State Chief Information Officers (NASCIO) surveyed and interviewed a
number of state government leaders to find out. We asked them to describe their experiences with agile and then tell us where and to what extent they succeeded. Seven key factors emerged—all centered on people and their willingness to embrace this methodology and collaborate at every step. And it requires a clear plan of action.
Amid so much talk about Agile implementation methodologies, how many state governments are walking the walk? What are their main drivers and benefits of adopting Agile? And, what are some of the biggest barriers to making it work? Join this webinar to get answers to those questions and more—all based on the findings of a recent study by NASCIO and Accenture.