As more states have adopted an enterprise approach to managing IT and as the role of the CIO has evolved from solely being a provider of services, to a broker of shared services, CIOs have been focusing more on agency customer relationship management. In this publication we discuss current strategies to improve customer/agency relationships and we provide some key steps toward customer relationship success.

Compared to a private company or even any other level of government, the need to focus on privacy at the state level is significant. The amount of personal information citizens provide to their state outweighs anything a citizen provides to any one company. Because of this, we have seen number of states who have hired a chief privacy officer increase rapidly over the last several years. This NASCIO research provides a snapshot of the state chief privacy officer position, the background of CPOs, what they do in their roles, how the role is administratively structured and their advice for states interested in creating the position. 

As internal and external pressures continue to mount, state technology leaders say they are confident that by building strong teams and embracing new products and development processes, state IT departments will be able to improve how they serve government agencies and residents. Those and other factors contributed heavily to the 2018 State CIO Survey, State CIO as Communicator: The Evolving Nature of Technology Leadership. The survey includes responses from all 50 state CIOs on a range of issues, from evolving business models to workforce and budget to access to innovation and facing the future. Respondents to this year’s survey represent more than 150 years of collective service as a state’s top technology official.

From an assembly line service model to a one-stop service model, government is increasingly pressured to efficiently streamline and/or collaborate services, internally and for the citizens we serve. What does this mean for the data? Ellena Schoop walked through several recent case studies on data governance in the state of Minnesota, the similarities and differences. This presentation was interactive, and it will help you with techniques on where to start and how to make the shift from IT to the business leading the data governance effort.

Patrick Moore, Integris Applied presents Leadership Lessons Learned: Who is Leading Who? A Father’s Journey from the Leadership Lessons Learned...Outside the Office session at the NASCIO 2017 Annual Conference in Austin, TX. 

Good advice disguised as an entertaining story. Speakers presented 5-minute talks on leadership lessons learned outside the office (e.g. through a hobby, travel experience or volunteer role).

Jim Carlson, CenturyLink presents Leadership Lessons Learned from Leading a Crazy (Wonderful) Cub Scout Den from the Leadership Lessons Learned...Outside the Office session at the NASCIO 2017 Annual Conference in Austin, TX. 

Good advice disguised as an entertaining story. Speakers presented 5-minute talks on leadership lessons learned outside the office (e.g. through a hobby, travel experience or volunteer role).

Sara Marshall, SAP presents Servant Leader Success Secrets from the Mom of a Toddler from the Leadership Lessons Learned...Outside the Office session at the NASCIO 2017 Annual Conference in Austin, TX. 

Good advice disguised as an entertaining story. Speakers presented 5-minute talks on leadership lessons learned outside the office (e.g. through a hobby, travel experience or volunteer role).

Jim Bates presents Applying Lessons Learned from Leading Positive Change in Developing Countries from the Leadership Lessons Learned...Outside the Office session at the NASCIO 2017 Annual Conference in Austin, TX. 

Good advice disguised as an entertaining story. Speakers presented 5-minute talks on leadership lessons learned outside the office (e.g. through a hobby, travel experience or volunteer role).

The National Association of State Chief Information Officers (NASCIO), Grant Thornton LLP and CompTIA have collaborated for an eighth consecutive year to survey state government IT leaders on current issues, trends and perspectives. The survey sponsors seek to provide these state government IT leaders with an opportunity to voice their thoughts and opinions on matters of high importance. The role of the state CIO is being transformed by challenges to traditional business models, by emerging technologies that have the potential to redefine what we consider as "IT", and by the drive to implement digital government. Governors, legislators and business leaders can benefit from these knowledgeable insights about essential state IT services.

Maurice Uenuma, Tripwire presents Managing Chaos and Complexity: What I Learned as a Marine from the Leadership Lessons Learned...Outside the Office session at the NASCIO 2016 Annual Conference in Orlando, FL.

Good advice disguised as an entertaining story. Speakers present Ignite-style talks on leadership lessons learned outside the office (e.g. through a hobby, travel experience or volunteer role).