NASCIO Resources

Capitals in the Clouds - The Case for Cloud Computing in State Government Part I: Definitions and Principles

  • June 2011
  • Number of views: 10257
Capitals in the Clouds - The Case for Cloud Computing in State Government Part I: Definitions and Principles
Cloud computing has arrived as a serious alternative for state government. There are outstanding issues that must be faced and dealt with in order to maintain the reliability, responsibility, security, privacy, and citizen-confidence in government services. Government is exploring technology and business process innovations that will make the way for government to deliver existing services more economically. Cloud computing provides a number capabilities that have the potential for enabling such innovation.

Staying Connected to Your Customers: Strategies and Tactics to Grow Enterprise IT Services

  • December 2006
  • Number of views: 7863
Staying Connected to Your Customers: Strategies and Tactics to Grow Enterprise IT Services
This brief covers the topic of utilizing CRM strategies and tactics to sustain and grow relationships with agencies once the CIO has established buy-in for consolidated and shared enterprise services.

Relationships Matter: Customer Service Strategies to Promote Enterprise Services

  • October 2006
  • Number of views: 8233
Relationships Matter: Customer Service Strategies to Promote Enterprise Services
This brief provides an overview of the challenges state CIOs face when promoting enterprise services under statewide IT consolidation and shared services initiatives. The brief also identifies methods for achieving strategic initiatives using proven customer service strategies and examines the types of business processes used to successfully launch and promote consolidation and shared enterprise services.
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