NASCIO Resources

Relationships Matter: Customer Service Strategies to Promote Enterprise Services

  • October 2006
  • Number of views: 6617
Relationships Matter: Customer Service Strategies to Promote Enterprise Services
This brief provides an overview of the challenges state CIOs face when promoting enterprise services under statewide IT consolidation and shared services initiatives. The brief also identifies methods for achieving strategic initiatives using proven customer service strategies and examines the types of business processes used to successfully launch and promote consolidation and shared enterprise services.

Keeping the Citizen Trust: What a State CIO Can Do To Protect Privacy

  • October 2006
  • Number of views: 6660
Keeping the Citizen Trust: What a State CIO Can Do To Protect Privacy
This Research Brief examines how privacy in the state government context has evolved as a defining issue in response to rapidly changing technological advances and the complexities of a fast-paced world. The brief then explores some initial areas in which a state CIO may encounter privacy issues, including in the context of IT governance, enterprise architecture, policy, security and business processes, and offers some potential ways of addressing those issues.

Looking to the Future: Challenges & Opportunities for Government IT Project Management Offices

  • October 2006
  • Number of views: 6888
Looking to the Future: Challenges & Opportunities for Government IT Project Management Offices
This brief, developed by NASCIO's State IT Project Management (PM) Forum, addresses several of the top state government challenges including portfolio management and strategic planning, PM skill maturity, political risks, structures/organizations, procurement processes/rules, as well as funding models and spending cultures particular to government.

Best Practices in the Use of Information Technology in State Government

  • October 2006
  • Number of views: 7828
Best Practices in the Use of Information Technology in State Government
Released in conjunction with NASCIO's 2006 Best Practices in the Use of Information Technology in State Government Awards, this booklet contains summaries of innovative state government programs in the following areas: Business Continuity; Cross-Boundary Collaboration and Partnerships; Data, Information and Knowledge Management; Digital Government – G to B; Digital Government – G to C; Digital Government – G to G; Enterprise Architecture; Enterprise IT Management Initiatives; Information Communications Technology Innovations; and IT Project and Portfolio Management.

A Current View of the State CISO: A National Survey Assessment

  • September 2006
  • Number of views: 7746
A Current View of the State CISO: A National Survey Assessment
These aggregate survey results reflect a snapshot of the state CISO role as of summer 2006. The survey results indicate that the state CISO position has become highly prevalent and is evolving into a state IT security policy and strategy leader. The survey was conducted during the preparation of NASCIO's July 2006 Research Brief entitled Born of Necessity: The CISO Evolution-Bringing the Technical and the Policy Together.

Bowling for Broadband 2: Toward Citizen-Centric, Broadband-Based E-Government

  • August 2006
  • Number of views: 6981
Bowling for Broadband 2: Toward Citizen-Centric, Broadband-Based E-Government
This brief highlights the continued evolution of the broadband environment and the need for states to understand both the enhanced public service opportunities and citizen expectations of high-speed Internet access.

Born of Necessity: The CISO Evolution--Bringing the Technical and the Policy Together

  • July 2006
  • Number of views: 5799
Born of Necessity: The CISO Evolution--Bringing the Technical and the Policy Together
This brief examines the role of the state Chief Information Security Officer (CISO) as it has evolved in response to the growing complexities of the IT threat environment, homeland security concerns, and the increasing demands for enhanced citizen services. Specific points this brief addresses include critical success factors for state CISOs, the importance of a CISO’s relationship-building across the state and among levels of government, and a few predictions on the future evolution of the state CISO.

Keys to Collaboration: Building Effective Public-Private Partnerships

  • June 2006
  • Number of views: 6634
Keys to Collaboration: Building Effective Public-Private Partnerships
This research brief explores the role of public-private partnerships in the increasingly technology-driven public sector. It also provides a look at best practices and building blocks for successful public-private partnerships.

Service Oriented Architecture: An Enabler of the Agile Enterprise

  • May 2006
  • Number of views: 9397
Service Oriented Architecture: An Enabler of the Agile Enterprise
This brief identifies what state CIOs need to know now regarding Service Oriented Architecture (SOA), including its business value, the vision for SOA, SOA governance, SOA as a program and SOA security.

The IT Security Business Case: Sustainable Funding to Manage the Risks

  • May 2006
  • Number of views: 7166
The IT Security Business Case: Sustainable Funding to Manage the Risks
This brief takes a holistic approach to constructing the case for enterprise IT security investment by outlining for the state CIOs the following steps: 

  • Understanding state government’s IT environment that drives the need for security 
  • Starting with an enterprise-wide IT risk assessment 
  • Making the case for IT security through demonstrating the risks (bolstered by the IT risk assessment results), the benefits of security, and how security aligns with the state’s business needs.
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