The Need for Speed: Why State CIOs are Turning to Low-Code and No-Code Software Development

Due to workforce shortages, a desire to reduce technical debt and the time sensitive challenges brought on by the COVID-19 pandemic, state CIOs have seen an increase in usage of low-code/no-code software development solutions. This report lays out these findings along with an explanation of the benefits of this technology, the downsides, and five recommendations for states to successfully implement low-code or no-code software applications.


Making the Case for Insight Enabling Analytics

The complexities as well as the shear volume of information that are rushing toward state government decision makers is overwhelming.  And the importance and responsibility for making the right decisions  is also at an all time high.  Decisions bring outcomes on citizens.  Those outcomes must be the intended outcomes that ensure citizens are protected and their lives are made better through policy and program decisions by the elected representatives citizens put in place.

Analytics must be insight enabling analytics to ensure decisions makers have access to necessary and relevant data and information, and the capabilities to effectively draw conclusions that lead to competent decisions.

We make the case for analytics and present questions for state government decision makers.  We also present a list of recommendations for effectively establishing an enterprise capability in analytics.  This report builds on our series on analytics “Do You Think? or Do You Know?”.


Evolving Relationships: Business Relationship Management and the New CIO Operating Model

This report is the culmination of some fairly extensive research, interviews, and collaboration with key states.  This was created as part of a NASCIO President’s Initiative and helps pave the way forward for further development of this key capability – business relationship management.

This report presents what we’ve learned from the many interviews conducted on this topic and presents the concepts and essentials for effective business relationship management or BRM.  BRM is in effect an ecosystem of relationships that can be described as a disciplined approach to proactively managing effective working relationships with internal staff, departments, agencies, suppliers and partners. The focus is on evolving relationships that travel together, learn together, share risks and rewards.



Related Resource 

Business Relationship Management and the New CIO Operating Model: A State CIO Panel

Buyer Be Aware: Integrating Cybersecurity into the Acquisition Process

This publication is a joint release between NASCIO, the Center for Internet Security (CIS) and the National Association of State Procurement Officials (NASPO) and addresses steps state governments should take to ensure cybersecurity is an integral part of the acquisition process. The publication also calls for a strong partnership between the CIO office, CISO office, procurement office, state agencies and the private sector. The publication includes a list of recommendations aimed at assisting state governments in fully integrating cybersecurity into the acquisition process.


Yesterday, Today and Tomorrow: A Resilient and Adaptable State IT Workforce

The publication includes data collected from state CIOs in February and March of 2020 and in January and February 2021 on a snapshot of the pre and mid pandemic state IT workforce. CIO workforce priorities and lessons learned from the COVID-19 pandemic are detailed.


State CIO Top Ten Policy and Technology Priorities for 2021

NASCIO conducts a survey of the state CIOs to identify and prioritize the top policy and technology issues facing state government. The CIOs top ten priorities are identified and used as input to NASCIO’s programs, planning for conference sessions, and publications.


Digital Government Rising: How AI is Providing New Opportunities to Deliver Value

This report is a follow up to a 2019 survey by NASCIO, The Center for Digital Government and IBM, exploring how state CIOs and other state technologies are thinking about artificial intelligence. This follow up study includes new interviews with state CIOs in the wake of COVID-19 and the increased use of chatbots and other AI to respond to the pandemic. The report also details new pilot projects and uses cases for AI outside of COVID-19.


How will the power of emerging technology help reframe your future?

State CIOs are under increasing pressure to deliver a seamless, digital experience to citizens while providing key IT infrastructure support for state agencies. They will likely be asked to do more with less as state governments face ongoing budget pressure, especially in light of revenue shortfalls related to the COVID-19 pandemic. In this survey from NASCIO and EY, we explore how states are (or are not) governing their use of emerging technology, the challenges they face, and what technologies will be most likely used in their states.


2020 Deloitte-NASCIO Cybersecurity Study – States at Risk: The Cybersecurity Imperative in Uncertain Times

The sixth biennial Deloitte-NASCIO Cybersecurity Study reflects insights from all 50 states and 1 territory on the CISO’s role and budget, governance, reporting, workforce and operations. The CISOs filled out this year’s survey in May/June 2020—an unprecedented time as the world adjusted to the impact of the COVID-19 pandemic. State governments responded by moving their enterprise operations, services and employees to a virtual environment, and the study captures COVID-19’s impact on state cyber posture to the extent visible during the early response to the pandemic.


The 2020 State CIO Survey

2020 is a year that has undoubtedly been defined by the COVID-19 pandemic. In this eleventh annual state chief information officer (CIO) survey, we received the perspective of 47 state and territory CIOs on the extraordinary and unprecedented challenges they faced this year. In addition to directly addressing the issues and lessons learned by CIOs in responding to the pandemic, we also received updates from CIOs on many of the tradi­tional topics covered by the survey, including CIO organization business models, digital government, adoption of cloud and emerging technologies and state and local collaboration. As might be expect­ed, there was not a single topic area where the pandemic did not impact state CIO experiences in some way. The continuing work to address the immediate challenges of COVID-19 and to prepare for the long-term impacts to state and citizen work and personal lives is reflected throughout this year’s survey.