This primer provides tools, concepts and a framework for addressing a number of critical challenges facing state Governors, CIOs and enterprise information technology (IT) organizations. These include leadership transitions in the offices of many Governors and in state legislatures, increasing budget deficits, the departure and replacement of state CIOs and a number of other long term concerns. These challenges will likely impact state government’s ability to maintain the momentum of e-government implementation and meet the policy and service goals of the Governors in areas such as education, economic and workforce development, public safety, healthcare and the environment. Most importantly, these challenges may impact states’ ability to deliver services to citizens and customers.
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