Creating a Citizen-Centric Digital Experience

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In 2001, NASCIO issued a guide to states on digital government. This year’s NASCIO presidential initiative evaluated what progress has been made toward making digital government a reality across the states and territories since that initial report.

This session will present what we’ve learned, the drivers and challenges for delivering a digital citizen experience, recommendations for advancing digital capabilities and what state CIOs see as the future of digital state government.

Session at the NASCIO 2023 Annual Conference

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Fireside Chat: The Future Role of the State CIO Organization

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State CIO offices, along with the rest of the world, have seen dramatic change in the past 5 years. What will the future role of the CIO office look like? CIOs will likely continue to drive strategic direction and implement increased digital services, but the impact of potential disruptions like outsourcing and workforce gaps will remain. And, it is unknown the extent of the impact of Generative AI and other yet-to-be created technologies will be.

Session at the NASCIO 2023 Annual Conference

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Capitals in the Cloud Part II: Changing the Cloud Conversation

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This report is a second in a series on the maturity of state government employment of cloud capabilities.  As one state CIO stated, “Cloud is becoming the water we swim in.” The first in the series by NASCIO and Accenture was published in 2021 and created a baseline for evaluating the maturity of cloud adoption across state governments. This second report present longitudinal analysis, presents the patterns of success and presents recommendations for overcoming persistent barriers to change related what is no longer an emerging technology. Cloud services is where breakthrough innovations and transformation are taking place.

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Related Resource

A Fresh Look: Capital in the Clouds (2001 publication)

Preparing for Future Shocks in State Government: State CIOs Play an Important and Expanding Role in Resilience

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State CIOs face a range of issues that could test the resilience of their states, their teams and themselves —from future public health crises and cyber threats to climate change, workforce shortages and disruptive new technologies. In this new report from NASCIO, the Center for Digital Government and IBM, these issues are explored and CIOs give insight on how they are facing these challenges.

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Creating A Citizen Centric Digital Experience: How Far Have We Come?

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This report is the culmination of some fairly extensive research, a survey of state CIOs, and interviews.  This was created as a NASCIO President’s Initiative for 2023. The report is anchored in a ground breaking report on digital government published by NASCIO in 2001. The 2023 report evaluates what progress has been made toward making digital government a reality across the states and territories since that initial report in 2001.

This report presents what we’ve learned, the drivers and challenges for delivering a digital citizen experience, recommendations for advancing digital capabilities and what state CIOs see as the future of digital state government.

We recommend the reader also view the report and video that were published in 2001. And, ask yourself, “what progress have we made since 2001?” We think you’ll agree with our assessment. We have made very good progress and now we have more aspirations that have changed a bit based on what has worked and what hasn’t worked.

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What’s Trending in State and Local Government IT? Your Opportunity to Ask the Executive Directors

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The audience is in the driver’s seat for this webinar as we take your questions on the latest trends impacting state and local government CIOs. What are the areas of focus of IT executives? What’s the latest on budgeting, operational and management priorities for state and local IT? What works, and what doesn’t, when it comes to building effective partnerships and strategies for collaboration and innovation? With all the buzz around AI, we will take a look at what CIOs should be considering as they meet with policy leaders and internal customers as the interest in deploying AI for government services grows.

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The Role of the State CIO in Fraud Reduction and Prevention

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Fraud poses a significant risk to the integrity of state programs and erodes public trust in government. As digital services increase so does the risk of fraudulent activity. This panel of state CIOs will discuss the current landscape, lessons learned from fraud-prevention initiatives and what the role of the CIO office could be and should be moving forward.

Session at the NASCIO 2023 Midyear Conference

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Express Talk: Human-Centered Design

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Digital government and digital services rank second on the State CIO Top Ten Priorities list and this year’s presidential initiative is the State CIO’s role in improving the citizen experience. In this Express talk, presented as a fireside chat, Tarek Tomes and Nikhil Deshpande discuss Minnesota’s initiatives to promote people-centered digital government services.
Session at the NASCIO 2023 Midyear Conference

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Express Talk: Workforce

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State CIOs ranked workforce third on the 2023 State CIO Top Ten Priorities list. Not surprising given that state governments are facing workforce constraints spurred by the great resignation, the Covid-19 pandemic and other economic pressures. In this Express Talk, Lisa Jammer shares practical advice and real-world examples of how the Texas Department of Information Resources (DIR) is attracting, retaining and advancing their workforce. DIR was recently named one of the Top Workplaces in the U.S.A. for the second year in a row.

Session at the NASCIO 2023 Midyear Conference

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Keynote with Don Yaeger | The Art of Storytelling

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The Art of Storytelling: Increase Influence, Captivate Customers, and Develop Deeper Relationships
Don Yaeger has been called “one of America’s greatest storytellers” by many of today’s great business and thought leaders.

Through decades of work and research in this space, Don has discerned the 10 Elements of a well-told story.

Now he’s structured those elements into a presentation that takes each audience member through a journey from their scribbled down ideas to a place where they are able to tell their story that provides lasting impact and deeper relationships.

Don’s teachings will fine-tune your ability to:

  • Know the right story to tell for the listener sitting before you
  • Be able to make that story resonate and evoke the proper response
  • Understand when to use credibility-building detail within the telling of your story
  • Connect your story in a way that prompts valuable response and action from the listener

Session at the NASCIO 2023 Midyear Conference

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