NASCIO conducts a survey of the state CIOs to identify and prioritize the top policy and technology issues facing state government. These priorities are used as input to NASCIO’s programs, planning for conference sessions, and publications. For 2022, we added a section to our survey that addresses enterprise risk management and asked our state CIOs to pick their top enterprise risks. This is the first year we have compiled such a list. As with the priority strategies and the priority technologies, this list of enterprise risks is anticipated to be a valuable reference for states and the marketplace.
This is the fourth in our NASCIO series “The CIO Operating System: Managing Change in a Sustainable Way.” It is also the culmination of the work from NASCIO’s project team and a partnership with Integris Applied, Inc., a corporate member of NASCIO, that began in January of 2018. This is a playbook of eleven plays that any state or territory can utilize in order to move into a new operating model. This operating model creates a highly disciplined state CIO organization that proactively engages with state agencies, understands current and emerging program and citizen needs, as well as maintains market awareness of current and emerging trends and offerings. Moving into and maturing this model is essential for each state and territory to effectively map capability demand with capability supply.
This report looks to the past in that it is the highlight and culmination of the first year of this special project, synthesizing all the previous work which includes three reports, a recorded webinar, a survey of state CIOs. It looks to the future in that the plays will be further developed with necessary guidance on how to effectively execute these eleven plays. The next big push in this project will be the development of the “DevOps” for the new multisourcing operating model. This playbook then becomes the launching point for the future. In many ways this report and the project that produced it is an inflexion point coincident with NASCIO’s 50th anniversary. Much has been accomplished within the NASCIO community in the past 50 years. And we celebrate all of that. Then we look to the future and consider “what is possible?” This playbook is the first step into that future. So fasten your seat belts, and get ready for the next major phase. Its going to be a wonderful ride!
Multisourcing is emerging as the discipline for managing a complex and diversified portfolio of services and service providers. These services are being employed to meet the continual evolving demand for creatively delivering government services through new channels with new functionality. In this evolving circumstance there is the need for a new operating model the state chief information officer can employ to bring together agencies needs and demands with available emerging technologies and management disciplines. This report opens the door to this discussion and explores the underlying forces of change that are driving the need for a new operating model.
All state governments need a guided approach to managing their data and information to obtain the maximum value for success in a challenging environment. An Enterprise Data/Information Management (EDM/EIM) initiative provides the framework for a state to deliver real information knowledge and provide true value to their citizens. This session provides the framework of the domain known as enterprise data / information management, explains its essential components, gives the reasons that state governments should create a sustained data management program, and demonstrates some benefits that successful state EDM/EIM programs have achieved.
In many cases, funding a specific initiative can entail more than one funding source working together as a basket of funding streams to provide both initial seed funding and ongoing sustained funding. Seeking funding is necessary, coupled with the vision, goals and objectives of a collaborative. When evaluating grants, loans and direct payments, the intent of the funding stream must match the intent of the collaborative initiative. In considering the full portfolio of funding models, the funding options pursued must be appropriately matched to a long term sustainment strategy for the collaborative. Further, evaluating funding approaches essentially involves clear understanding of the total cost of ownership that includes transactional cost economics (TCE). Securing funding starts with an understanding the full costing.
State CIOs are managing a growing and diverse set of investments, services and collaborative arrangements. Enterprise portfolio management (EPM) is a discipline that provides the tools and best practices necessary for doing this proactively and successfully. EPM provides a view into the enterprise – not only projects, but also services, operations, programs and resources. EPM essentially turns enterprise architecture into action. EPM involves many portfolios. The first portfolio that drives the others is the portfolio of issues that identifies, scores and prioritizes the very issues we’re trying to solve through projects, programs, management initiatives and operations.
NASCIO, TechAmerica, and Grant Thornton LLP have collaborated for a fourth year on the annual survey of state government IT leaders. The 2013 survey report, The Enterprise Imperative, offers the latest insights from State CIOs and concludes these leaders are emphasizing effective enterprise governance models, adopting business disciplines, and forging the right relationships for collaboration. The 2012 survey – Advancing the C4 Agenda – focused on the balancing act that CIOs must maintain both in providing high-quality services and in delivering new, innovative solutions. These demands have not decreased over the past year. CIOs are responding by focusing on the enterprise, and by coordinating across boundaries. The enterprise focus may involve integrating governance and portfolio management across the state, improving the effectiveness of IT procurement, or deploying statewide identity and access management solutions.
Based on a survey of the states, this report examines the use of innovative, alternative and financing funding models for technology projects that enable states to deliver savings, and improve IT services to citizens. The results update NASCIO’s 2003 report on innovative funding, “Innovative Funding for Innovative State IT: New Trends and Approaches for State IT Funding,” and provide state CIOs with information and insights for the facilitation of innovative funding initiatives in their own states. A product of NASCIO’s 2008 Innovative Funding for State IT Working Group, this report was developed based on results from an all states survey of state CIOs; thirty-one states responded concerning their IT funding initiatives.
This brief takes a holistic approach to constructing the case for enterprise IT security investment by outlining for the state CIOs the following steps:
- Understanding state government’s IT environment that drives the need for security
- Starting with an enterprise-wide IT risk assessment
- Making the case for IT security through demonstrating the risks (bolstered by the IT risk assessment results), the benefits of security, and how security aligns with the state’s business needs.
This primer provides tools, concepts and a framework for addressing a number of critical challenges facing state Governors, CIOs and enterprise information technology (IT) organizations. These include leadership transitions in the offices of many Governors and in state legislatures, increasing budget deficits, the departure and replacement of state CIOs and a number of other long term concerns. These challenges will likely impact state government’s ability to maintain the momentum of e-government implementation and meet the policy and service goals of the Governors in areas such as education, economic and workforce development, public safety, healthcare and the environment. Most importantly, these challenges may impact states’ ability to deliver services to citizens and customers.