The 2020 State CIO Survey

2020 is a year that has undoubtedly been defined by the COVID-19 pandemic. In this eleventh annual state chief information officer (CIO) survey, we received the perspective of 47 state and territory CIOs on the extraordinary and unprecedented challenges they faced this year. In addition to directly addressing the issues and lessons learned by CIOs in responding to the pandemic, we also received updates from CIOs on many of the tradi­tional topics covered by the survey, including CIO organization business models, digital government, adoption of cloud and emerging technologies and state and local collaboration. As might be expect­ed, there was not a single topic area where the pandemic did not impact state CIO experiences in some way. The continuing work to address the immediate challenges of COVID-19 and to prepare for the long-term impacts to state and citizen work and personal lives is reflected throughout this year’s survey.

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The Intersection of Workforce, Innovation and the Cloud – The Opportunities, Challenges and Lessons Learned

“Innovation and Transformation through Technology” has arrived on the list of State CIO Top 10 Priorities for 2020. “Cloud Services” continues to make a strong showing in the top three. We are in a new era when most people are working remote which requires new methods for communicating and leading. The current circumstances related to COVID19 bring with them unprecedented challenges that have given rise to rapid adoption of new ways to do work, new kinds of work, new skills, and new ways to manage and enable the state workforce. Learn how state CIOs are introducing new perspectives and initiatives to prepare for these changes that are ushering in a new state CIO operating model requiring new skills, knowledge and experiences. Learn how CIOs are purposeful in their communications and engagement with state employees in their organization in order to fulfill the changing mission of the state CIO.

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Technology Forecast 2020: What State and Local Government Technology Officials Can Expect (webinar)

This popular, annual webinar, presented by PTI and NASCIO, provides an overview of the pressing technology issues that will be impacting state and local governments for the coming year.

Doug Robinson, Executive Director, NASCIO, and Alan Shark, Executive Director, PTI will share their views of the technology landscape based on recent research activities and conversations with state and local government technology leaders.

NASCIO’s Slide Deck | PTI’s Slide Deck

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State CIO Top Ten Policy and Technology Priorities for 2020

NASCIO conducts a survey of the state CIOs to identify and prioritize the top policy and technology issues facing state government. The CIOs top ten priorities are identified and used as input to NASCIO’s programs, planning for conference sessions, and publications.

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The 2019 State CIO Survey

In its 10th iteration, the 2019 State CIO Survey, The Responsive State CIO: Connecting to the Customer, takes a deep dive into how state IT leaders are targeting their responses to customer needs, in addition to managing the evolving IT responsibilities of state leaders. The survey is a joint publication of NASCIO, Grant Thornton LLP and CompTIA and includes responses from 49 state and territory CIOs on a range of issues. Two new topics for this year are customer relationship management and state and local collaboration. The 2019 State CIO Survey also highlights CIO business models, IT cost management, workforce, cybersecurity, performance management, acquisition, cloud services, digital government, data management and analytics and emerging technologies.

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Ask the Executive Directors: NASCIO and PTI Address the State and Local Government Technology Landscape (webinar)

During this interactive webinar, Doug Robinson, Executive Director of NASCIO, and Alan Shark, Executive Director of PTI shared their views with regards to the state and local government technology landscape while answering questions submitted by attendees during the Q & A portion.

View NASCIO’s Slide Deck  |  View PTI’s Slide Deck

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The State CIO Operating Model: A Playbook for Managing Change in a Sustainable Way

This is the fourth in our NASCIO series “The CIO Operating System:  Managing Change in a Sustainable Way.”  It is also the culmination of the work from NASCIO’s project team and a partnership with Integris Applied, Inc., a corporate member of NASCIO, that began in January of 2018.  This is a playbook of eleven plays that any state or territory can utilize in order to move into a new operating model.  This operating model creates a highly disciplined state CIO organization that proactively engages with state agencies, understands current and emerging program and citizen needs, as well as maintains market awareness of current and emerging trends and offerings.  Moving into and maturing this model is essential for each state and territory to effectively map capability demand with capability supply.

This report looks to the past in that it is the highlight and culmination of the first year of this special project, synthesizing all the previous work which includes three reports, a recorded webinar, a survey of state CIOs.    It looks to the future in that the plays will be further developed with necessary guidance on how to effectively execute these eleven plays.  The next big push in this project will be the development of the “DevOps” for the new multisourcing operating model.  This playbook then becomes the launching point for the future.  In many ways this report and the project that produced it is an inflexion point coincident with NASCIO’s 50th anniversary.  Much has been accomplished within the NASCIO community in the past 50 years.  And we celebrate all of that.  Then we look to the future and consider “what is possible?”  This playbook is the first step into that future.  So fasten your seat belts, and get ready for the next major phase.  Its going to be a wonderful ride!
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The State CIO Operating Model: Bridging Trends and Action

In this third in our series related to NASCIO’s “The CIO Operating System:  Managing Change in a Sustainable Way,” we explore a maturity model that can help state CIOs develop their organization and explain their leadership role to a broad stakeholder audience.  This paper creates a connection between trends and action and supports NASCIO’s mission to represent state CIOs in the evolving state government market.  The maturity model provides a set of milestones for states to strive toward.  Each maturity level is described using key characteristics.  This not only provides states with a way for assessing their current state but also assists in creating the next set of goals as they move up the maturity curve.  A ratings table is presented that provides a more detailed set of dimensions that characterize the new operating model.  The paper culminates with a short assessment of some the key learnings from a survey of the states that was conducted in the third quarter of 2018.

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State CIO Top Ten Policy and Technology Priorities for 2019

NASCIO conducts a survey of the state CIOs to identify and prioritize the top policy and technology issues facing state government. The CIOs top ten priorities are identified and used as input to NASCIO’s programs, planning for conference sessions, and publications.

 

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The 2018 State CIO Survey

As internal and external pressures continue to mount, state technology leaders say they are confident that by building strong teams and embracing new products and development processes, state IT departments will be able to improve how they serve government agencies and residents. Those and other factors contributed heavily to the 2018 State CIO Survey, State CIO as Communicator: The Evolving Nature of Technology Leadership. The survey includes responses from all 50 state CIOs on a range of issues, from evolving business models to workforce and budget to access to innovation and facing the future. Respondents to this year’s survey represent more than 150 years of collective service as a state’s top technology official.

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