State CIO Top Ten Policy and Technology Priorities for 2015

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Each year NASCIO conducts a survey of the state CIOs to identify and prioritize the top policy and technology issues facing state government. The CIOs top ten priorities are identified and used as input to NASCIO’s programs, planning for conference sessions, and publications.

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Priority Strategies, Management Processes and Solutions

Top 10 Final Ranking

  1. Security: risk assessment, governance, budget and resource requirements, security frameworks, data protection, training and awareness, insider threats, third party security practices as outsourcing increases, determining what constitutes “due care” or “reasonable”
  2. Cloud Services: cloud strategy, proper selection of service and deployment models, scalable and elastic IT-enabled capabilities provided “as a service” using internet technologies, governance, service management, service catalogs, platform, infrastructure, security, privacy, data ownership
  3. Consolidation/Optimization: centralizing, consolidating services, operations, resources, infrastructure, data centers, communications and marketing “enterprise” thinking, identifying and dealing with barriers
  4. Broadband/Wireless Connectivity: strengthening statewide connectivity; implementing broadband technology opportunities
  5. Budget and Cost Control: managing budget reduction; strategies for savings; reducing or avoiding costs; dealing with inadequate funding and budget constraints
  6. Human Resources/Talent Management: human capital/IT workforce; workforce reduction; attracting, developing and retaining IT personnel; retirement wave planning; succession planning; support/training, portal for workforce data and trends
  7. Strategic IT Planning: vision and roadmap for IT, recognition by administration that IT is a strategic capability, integrating and influencing strategic planning and visioning with consideration of future IT innovations, aligning with Governor’s policy agenda
  8. Mobile Services/Mobility/Enterprise Mobility Management: devices, applications, workforce, security, policy issues, support, ownership, communications, wireless infrastructure, BYOD
  9. Disaster Recovery/Business Continuity: improving disaster recovery, business continuity planning and readiness, pandemic/epidemic and IT impact, testing
  10. Customer Relationship Management: building customer agency confidence and collaboration, internal customer service strategies, service level agreements (demand planning)

The 2014 State CIO Survey: Charting the Course

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NASCIO, TechAmerica, and Grant Thornton LLP have collaborated for a fifth consecutive year to survey state government IT leaders on current issues, trends and perspectives. The continuing economic situation creates problems for states when citizen demands for services continue or grow. The survey sponsors seek to provide these state government IT leaders with an opportunity to voice their thoughts and opinions on matters of high importance. Governors, legislatures and business leaders can benefit from these knowledgeable insights about essential state IT services. As major changes continue to sweep through the state IT landscape, we asked state CIOs to share their perspective on the status and future direction of the state CIO organization and the overall enterprise. While the survey covered a wide variety of topics, we asked CIOs to focus particularly on three main topics – the planning and oversight of critical projects, sourcing and the use of data as a strategic asset. These topics share a common theme in that they all require the CIO to establish priorities, collaborate with stakeholders and integrate with multiple external organizations.

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Presentations:

Media:

Capitals in the Clouds Part VI: Cloud Procurement: From Solicitation to Signing

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As first reported in the NASCIO/TechAmerica/Grant Thornton 2013 State CIO Survey, The Enterprise Imperative: Leading Through Governance, Portfolio Management, and Collaboration, states continue to turn to cloud solutions, with services such as email and storage remaining the most popular. 74% of respondents said that their state has some applications in the cloud. For several years now, the NASCIO has discussed the transition in the state information technology environment as state CIOs sought new approaches to traditional delivery models. The recession prompted state leaders to examine new approaches and leverage technology opportunities. The use of cloud services by state government is the most obvious manifestation of this transition. In 2011, NASCIO launched its Capitals in the Clouds series on this topic. Three years later, states continue to investigate and to leverage cloud solutions, software as a service (SaaS) and infrastructure as a service, with services such as email and data storage remaining the most popular.

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Sharing Costs in Cross Jurisdictional Collaboratives

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State Chief Information Officers have made the case for forming cross jurisdictional collaboratives when addressing state government services. State CIOs have come to understand the opportunities and the value proposition in forming collaborative arrangements. Cost sharing is foundational to any collaborative and is often the primary reason for the initial formation of a collaborative. This report proposes a list of essential design elements for cost sharing and provides some examples of successful collaboratives.

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State CIO Top Ten Policy and Technology Priorities for 2014

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Each year NASCIO conducts a survey of the state CIOs to identify and prioritize the top policy and technology issues facing state government. The top ten priorities are identified and used as input to NASCIO’s programs, planning for conference sessions, and publications.

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Capitals in the Clouds Part V: Advice from the Trenches on Managing the Risk of Free File Sharing Cloud Services

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Cloud-based file sharing solutions have become very popular and certainly a growing and significant part of day-to-day computing. It is easy to see why these services are attractive to state government users after using them in many facets of their personal life. With a wide variety of choices in the market, these solutions are easy to access, configure and use. They support multiple devices (especially mobile), and data in multiple formats. The most important consideration for state employee users – these file sharing services are free. Since the release of the 2012 NASCIO and Deloitte Cybersecurity Study, more security and policy questions have been raised on the use of free cloud services by states. In addition to the May 2012 Capitals in the Clouds IV guidance on rogue cloud users, states have continued to seek out leading practices on how to put the proper controls in place, meet security standards, craft acceptable use policies, and identify the open records and legal concerns regarding terms of service. This brief helps to provide real experience from Commonwealth of Pennsylvania on free cloud services.

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State CIO Top Ten Policy and Technology Priorities for 2013

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Each year NASCIO conducts a survey of the state CIOs to identify and prioritize the top policy and technology issues facing state government. The top ten priorities are identified and used as input to NASCIO’s programs, planning for conference sessions, and publications.

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Capitals in the Clouds Part IV – Cloud Security: On Mission and Means

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This brief presents an emphasis on the cultural and organizational aspects of cloud computing. “Cloud services” imply shared services. When agencies come together to share such a resource there will necessarily have to be an evaluation of the variance in security policies in place in the various partner agencies. Engaging external cloud services can be quite risky if such services have not been properly vetted by state security staff. Much education, awareness, and ongoing communication will be required to ensure state government employees are fully aware of the risks of external cloud services. The imperative for states is to stay connected and maintain the dialogue, sharing intentions and solutions, as state government moves forward with adoption of cloud services. Cloud is not the only solution or avenue for sharing resources. When it is the right solution, it must be employed with proper attention to the security aspects of cloud services, particularly with external cloud services.

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