NASCIO conducts a survey of the state CIOs to identify and prioritize the top policy and technology issues facing state government. The CIOs top ten priorities are identified and used as input to NASCIO’s programs, planning for conference sessions, and publications.
NASCIO conducts a survey of the state CIOs to identify and prioritize the top policy and technology issues facing state government. The CIOs top ten priorities are identified and used as input to NASCIO’s programs, planning for conference sessions, and publications.
NASCIO conducts a survey of the state CIOs to identify and prioritize the top policy and technology issues facing state government. The CIOs top ten priorities are identified and used as input to NASCIO’s programs, planning for conference sessions, and publications.
This popular, annual webinar, presented by PTI and NASCIO, provides an overview of the pressing technology issues that will be impacting state and local governments for the coming year.
Doug Robinson, Executive Director, NASCIO, and Alan Shark, Executive Director, PTI will share their views of the technology landscape based on recent research activities and conversations with state and local government technology leaders.
NASCIO conducts a survey of the state CIOs to identify and prioritize the top policy and technology issues facing state government. The CIOs top ten priorities are identified and used as input to NASCIO’s programs, planning for conference sessions, and publications.
In its 10th iteration, the 2019 State CIO Survey, The Responsive State CIO: Connecting to the Customer, takes a deep dive into how state IT leaders are targeting their responses to customer needs, in addition to managing the evolving IT responsibilities of state leaders. The survey is a joint publication of NASCIO, Grant Thornton LLP and CompTIA and includes responses from 49 state and territory CIOs on a range of issues. Two new topics for this year are customer relationship management and state and local collaboration. The 2019 State CIO Survey also highlights CIO business models, IT cost management, workforce, cybersecurity, performance management, acquisition, cloud services, digital government, data management and analytics and emerging technologies.
As more states have adopted an enterprise approach to managing IT and as the role of the CIO has evolved from solely being a provider of services, to a broker of shared services, CIOs have been focusing more on agency customer relationship management. In this publication we discuss current strategies to improve customer/agency relationships and we provide some key steps toward customer relationship success.
During this interactive webinar, Doug Robinson, Executive Director of NASCIO, and Alan Shark, Executive Director of PTI shared their views with regards to the state and local government technology landscape while answering questions submitted by attendees during the Q & A portion.
This is the fourth in our NASCIO series “The CIO Operating System: Managing Change in a Sustainable Way.” It is also the culmination of the work from NASCIO’s project team and a partnership with Integris Applied, Inc., a corporate member of NASCIO, that began in January of 2018. This is a playbook of eleven plays that any state or territory can utilize in order to move into a new operating model. This operating model creates a highly disciplined state CIO organization that proactively engages with state agencies, understands current and emerging program and citizen needs, as well as maintains market awareness of current and emerging trends and offerings. Moving into and maturing this model is essential for each state and territory to effectively map capability demand with capability supply.
This report looks to the past in that it is the highlight and culmination of the first year of this special project, synthesizing all the previous work which includes three reports, a recorded webinar, a survey of state CIOs. It looks to the future in that the plays will be further developed with necessary guidance on how to effectively execute these eleven plays. The next big push in this project will be the development of the “DevOps” for the new multisourcing operating model. This playbook then becomes the launching point for the future. In many ways this report and the project that produced it is an inflexion point coincident with NASCIO’s 50th anniversary. Much has been accomplished within the NASCIO community in the past 50 years. And we celebrate all of that. Then we look to the future and consider “what is possible?” This playbook is the first step into that future. So fasten your seat belts, and get ready for the next major phase. Its going to be a wonderful ride!
Download
In this third in our series related to NASCIO’s “The CIO Operating System: Managing Change in a Sustainable Way,” we explore a maturity model that can help state CIOs develop their organization and explain their leadership role to a broad stakeholder audience. This paper creates a connection between trends and action and supports NASCIO’s mission to represent state CIOs in the evolving state government market. The maturity model provides a set of milestones for states to strive toward. Each maturity level is described using key characteristics. This not only provides states with a way for assessing their current state but also assists in creating the next set of goals as they move up the maturity curve. A ratings table is presented that provides a more detailed set of dimensions that characterize the new operating model. The paper culminates with a short assessment of some the key learnings from a survey of the states that was conducted in the third quarter of 2018.
