AI Meets the Moment: How a pandemic has shaped AI adoption in state government and what it means for the future

NASCIO, the Center for Digital Government and IBM jointly released a report entitled, AI Meets the Moment: How a pandemic has shaped AI adoption in state government and what it means for the future. The report explores the rapid adoption of artificial intelligence (AI) by states during the COVID-19 pandemic and includes insights from a survey and in-depth interviews with multiple state CIOs and agency leaders. This is a follow up report to one issued by the same organizations in 2019.


Insights from the World of Public Sector Leadership: 2021 State CIO Survey

Explore the priorities, perspectives, issues and trends reported by state CIOs. The 2021 State CIO Survey, conducted by NASCIO, Grant Thornton and CompTIA, provides insights into the role of state CIO, including key relationships, business trends and critical policy areas.

Session from the NASCIO 2021 Annual Conference.

Moderator: Doug Robinson, Executive Director, NASCIO

Panel:  Katrina Flory, CIO & Assistant Director, Ohio | Jennifer Ricker, CIO & Acting Secretary, Illinois | Graeme Finley, Principal, Public Sector Advisory, Grant Thornton

Watch the Recording

The Need for Speed: Why State CIOs are Turning to Low-Code and No-Code Software Development

Due to workforce shortages, a desire to reduce technical debt and the time sensitive challenges brought on by the COVID-19 pandemic, state CIOs have seen an increase in usage of low-code/no-code software development solutions. This report lays out these findings along with an explanation of the benefits of this technology, the downsides, and five recommendations for states to successfully implement low-code or no-code software applications.


Digital Government Rising: How AI is Providing New Opportunities to Deliver Value

This report is a follow up to a 2019 survey by NASCIO, The Center for Digital Government and IBM, exploring how state CIOs and other state technologies are thinking about artificial intelligence. This follow up study includes new interviews with state CIOs in the wake of COVID-19 and the increased use of chatbots and other AI to respond to the pandemic. The report also details new pilot projects and uses cases for AI outside of COVID-19.


How will the power of emerging technology help reframe your future?

State CIOs are under increasing pressure to deliver a seamless, digital experience to citizens while providing key IT infrastructure support for state agencies. They will likely be asked to do more with less as state governments face ongoing budget pressure, especially in light of revenue shortfalls related to the COVID-19 pandemic. In this survey from NASCIO and EY, we explore how states are (or are not) governing their use of emerging technology, the challenges they face, and what technologies will be most likely used in their states.


The 2020 State CIO Survey

2020 is a year that has undoubtedly been defined by the COVID-19 pandemic. In this eleventh annual state chief information officer (CIO) survey, we received the perspective of 47 state and territory CIOs on the extraordinary and unprecedented challenges they faced this year. In addition to directly addressing the issues and lessons learned by CIOs in responding to the pandemic, we also received updates from CIOs on many of the tradi­tional topics covered by the survey, including CIO organization business models, digital government, adoption of cloud and emerging technologies and state and local collaboration. As might be expect­ed, there was not a single topic area where the pandemic did not impact state CIO experiences in some way. The continuing work to address the immediate challenges of COVID-19 and to prepare for the long-term impacts to state and citizen work and personal lives is reflected throughout this year’s survey.


Emerging Technology Governance Survey

Learn about how states are governing the use of emerging technology in this overview of a new study and survey conducted by NASCIO and EY. State CIOs share insight on governance, trends and challenges in adopting emerging technology, and provide recommendations for states to successfully incorporate emerging technologies into their governance.

Watch the Recording 

Deep Dive Session: Low Code/No Code Development

Low Code No Code – Old Code New Code?
In the recent NASCIO CIO 2020 Survey, 1/3 of the state CIOS indicated Low Code No Code solutions as one of the top emerging technologies. That sounds great, but how do you leverage these emerging technologies and gain cost efficiencies with your existing platforms from mainframe to distributed services?  DevOps maturity is a challenge for many organizations. The imperative to deliver apps faster with fewer defects has proven to be difficult. According to Gartner, by 2024, three-quarters of large enterprises will be using at least four low-code development tools for both IT application development and citizen development initiatives. The advancement and popularity of low-code application platforms (LCAP) promises to offer productivity gains for DevOps and test automation practitioners. In this session, you will gain insight on the impact of low-code/no-code on DevOps in the enterprise – Skillsets needed for successful LCAP implementation – The reality of low-code/no-code for test automation in DevOps.

Watch the Recording 

Deep Dive Session: CIO Perspective on AI/Automation

NASCIO and the Center for Digital Government, with support from IBM, surveyed state government leaders about the potential and promise of artificial intelligence (AI) approximately one year ago. At the time, AI was just starting to gain traction in state government. A lot has changed in 12 months. Today, after facing massive upheaval from the COVID-19 pandemic, state governments are using AI more than ever before to gain efficiencies and more quickly respond to increasing numbers of constituents who need vital services. To better understand the role and impact of AI during the COVID-19 outbreak and beyond, NASCIO, IBM and the Center for Digital Government called on state CIOs – in the form of in-depth interviews – to discuss their strategies and plans. This session will review key findings from these interviews and highlight the innovative ways agencies are currently using AI, machine learning and robotic process automation.

Watch the Recording