Generative Artificial Intelligence and its Impact on State Government IT Workforces

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NASCIO and McKinsey & Company released this publication which was conducted to better understand the current state and plans for the rollout of generative artificial intelligence (GenAI) in state governments across the US, focusing on workforce implications and challenges. In February and March 2024, 49 state chief information officers (CIOs) responded to our survey, and we followed up by interviewing many of these CIOs to explore insights arising from the survey. With policy guardrails in place, and many pilots underway or complete, now is the time for states to move into the scaling phase to realize the benefits of GenAI.

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State CIO Top Ten Policy and Technology Priorities for 2024

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NASCIO conducts a survey of the state CIOs to identify and prioritize the top policy and technology issues facing state government. The CIOs top ten priorities are identified and used as input to NASCIO’s programs, planning for conference sessions, and publications.

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Your AI Blueprint: 12 Key Considerations as States Develop Their Artificial Intelligence Roadmaps

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With the mass availability of generative AI (GenAI) tools and large language models in 2023, states are updating or creating new policies and road maps for artificial intelligence (AI). As AI becomes increasingly integrated into the technology infrastructure of government agencies, an AI roadmap will emerge as an indispensable tool for states in the months and years ahead.

This three-page document is a blueprint for states to use as they develop their AI roadmaps in the year ahead and includes 12 essential considerations to incorporate. The third page includes resources including examples of state executive orders, generative AI policies, other government resources.

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Insights from the World of Public Sector Leadership: The 2023 State CIO Survey

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Explore the priorities, perspectives, issues and trends reported by state CIOs. The 2023 State CIO Survey provides insights into the role of state CIO, including key relationships, business trends and critical policy areas.

Session at the NASCIO 2023 Annual Conference

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The 2023 State CIO Survey: The Force of Automation and the Reality of Modernization

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The 2023 State CIO Survey covers evergreen topics like cybersecurity, emerging technology, cloud, legacy modernization and data management and also includes some topics with a new angle—some that we might have covered before, but we tried to put a new spin on the questions asked. The report also includes questions on workforce in many of its sections. Workforce challenges, including continuity of leadership, have and continue to have an impact on the state CIO’s ability to deliver services both now and in the future. There is also a focus on automation and, based on trending adoption, we anticipate further utilization of automation tools and services to streamline business processes; enhance digital citizen experience; and strengthen states’ cybersecurity posture.

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What’s Trending in State and Local Government IT? Your Opportunity to Ask the Executive Directors

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The audience is in the driver’s seat for this webinar as we take your questions on the latest trends impacting state and local government CIOs. What are the areas of focus of IT executives? What’s the latest on budgeting, operational and management priorities for state and local IT? What works, and what doesn’t, when it comes to building effective partnerships and strategies for collaboration and innovation? With all the buzz around AI, we will take a look at what CIOs should be considering as they meet with policy leaders and internal customers as the interest in deploying AI for government services grows.

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Navigating the Metaverse: Potential Applications and Implications for State Government

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Today, more than ever before, citizens are able to remotely access state government services. With an increasing emphasis on digital government services in the wake of the COVID-19 pandemic, states are providing more opportunities for citizens to conduct government business without standing in line or searching for parking. With the click of a mouse or tap on a smart phone we can renew our driver’s license, apply for benefits or request a birth certificate. While convenient, these activities lack human interaction and can become frustrating when you have a unique situation and can’t find an answer. But what if we could bring back the positive side of the human interaction that we have lost, but still do all of this from home or the office? Enter the metaverse in state government.

This publication from NASCIO highlights some use cases for how states are using metaverse adjacent technologies such as virtual and augmented reality and explores some potential uses cases applying the metaverse to state government. The publication also highlights steps that states should consider before applying the metaverse to state government.

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AI Meets the Moment: How a pandemic has shaped AI adoption in state government and what it means for the future

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NASCIO, the Center for Digital Government and IBM jointly released a report entitled, AI Meets the Moment: How a pandemic has shaped AI adoption in state government and what it means for the future. The report explores the rapid adoption of artificial intelligence (AI) by states during the COVID-19 pandemic and includes insights from a survey and in-depth interviews with multiple state CIOs and agency leaders. This is a follow up report to one issued by the same organizations in 2019.

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Insights from the World of Public Sector Leadership: 2021 State CIO Survey

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Explore the priorities, perspectives, issues and trends reported by state CIOs. The 2021 State CIO Survey, conducted by NASCIO, Grant Thornton and CompTIA, provides insights into the role of state CIO, including key relationships, business trends and critical policy areas.

Session from the NASCIO 2021 Annual Conference.

Moderator: Doug Robinson, Executive Director, NASCIO

Panel:  Katrina Flory, CIO & Assistant Director, Ohio | Jennifer Ricker, CIO & Acting Secretary, Illinois | Graeme Finley, Principal, Public Sector Advisory, Grant Thornton

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The Need for Speed: Why State CIOs are Turning to Low-Code and No-Code Software Development

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Due to workforce shortages, a desire to reduce technical debt and the time sensitive challenges brought on by the COVID-19 pandemic, state CIOs have seen an increase in usage of low-code/no-code software development solutions. This report lays out these findings along with an explanation of the benefits of this technology, the downsides, and five recommendations for states to successfully implement low-code or no-code software applications.

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