The audience is in the driver’s seat for this webinar as we take your questions on the latest trends impacting state and local government CIOs. What are the areas of focus of IT executives? What’s the latest on budgeting, operational and management priorities for state and local IT? What works, and what doesn’t, when it comes to building effective partnerships and strategies for collaboration and innovation? With all the buzz around AI, we will take a look at what CIOs should be considering as they meet with policy leaders and internal customers as the interest in deploying AI for government services grows.
Today, more than ever before, citizens are able to remotely access state government services. With an increasing emphasis on digital government services in the wake of the COVID-19 pandemic, states are providing more opportunities for citizens to conduct government business without standing in line or searching for parking. With the click of a mouse or tap on a smart phone we can renew our driver’s license, apply for benefits or request a birth certificate. While convenient, these activities lack human interaction and can become frustrating when you have a unique situation and can’t find an answer. But what if we could bring back the positive side of the human interaction that we have lost, but still do all of this from home or the office? Enter the metaverse in state government.
This publication from NASCIO highlights some use cases for how states are using metaverse adjacent technologies such as virtual and augmented reality and explores some potential uses cases applying the metaverse to state government. The publication also highlights steps that states should consider before applying the metaverse to state government.
NASCIO, the Center for Digital Government and IBM jointly released a report entitled, AI Meets the Moment: How a pandemic has shaped AI adoption in state government and what it means for the future. The report explores the rapid adoption of artificial intelligence (AI) by states during the COVID-19 pandemic and includes insights from a survey and in-depth interviews with multiple state CIOs and agency leaders. This is a follow up report to one issued by the same organizations in 2019.
Explore the priorities, perspectives, issues and trends reported by state CIOs. The 2021 State CIO Survey, conducted by NASCIO, Grant Thornton and CompTIA, provides insights into the role of state CIO, including key relationships, business trends and critical policy areas.
Session from the NASCIO 2021 Annual Conference.
Moderator: Doug Robinson, Executive Director, NASCIO
Panel: Katrina Flory, CIO & Assistant Director, Ohio | Jennifer Ricker, CIO & Acting Secretary, Illinois | Graeme Finley, Principal, Public Sector Advisory, Grant Thornton
Due to workforce shortages, a desire to reduce technical debt and the time sensitive challenges brought on by the COVID-19 pandemic, state CIOs have seen an increase in usage of low-code/no-code software development solutions. This report lays out these findings along with an explanation of the benefits of this technology, the downsides, and five recommendations for states to successfully implement low-code or no-code software applications.
This report is a follow up to a 2019 survey by NASCIO, The Center for Digital Government and IBM, exploring how state CIOs and other state technologies are thinking about artificial intelligence. This follow up study includes new interviews with state CIOs in the wake of COVID-19 and the increased use of chatbots and other AI to respond to the pandemic. The report also details new pilot projects and uses cases for AI outside of COVID-19.
State CIOs are under increasing pressure to deliver a seamless, digital experience to citizens while providing key IT infrastructure support for state agencies. They will likely be asked to do more with less as state governments face ongoing budget pressure, especially in light of revenue shortfalls related to the COVID-19 pandemic. In this survey from NASCIO and EY, we explore how states are (or are not) governing their use of emerging technology, the challenges they face, and what technologies will be most likely used in their states.
2020 is a year that has undoubtedly been defined by the COVID-19 pandemic. In this eleventh annual state chief information officer (CIO) survey, we received the perspective of 47 state and territory CIOs on the extraordinary and unprecedented challenges they faced this year. In addition to directly addressing the issues and lessons learned by CIOs in responding to the pandemic, we also received updates from CIOs on many of the traditional topics covered by the survey, including CIO organization business models, digital government, adoption of cloud and emerging technologies and state and local collaboration. As might be expected, there was not a single topic area where the pandemic did not impact state CIO experiences in some way. The continuing work to address the immediate challenges of COVID-19 and to prepare for the long-term impacts to state and citizen work and personal lives is reflected throughout this year’s survey.