The State CIO Operating Model: Managing Change in a Sustainable Way

LEXINGTON, Ky., May 14, 2019 — The National Association of State Chief Information Officers (NASCIO), in partnership with Integris Applied, has released a fourth guide in a series on the topic of “multisourcing” and a new state CIO operating model. This playbook can be used by any state or territory to design a path towards a modern multi-supplier delivery model that supports the demands and forces placed on the state CIO.

“While each state and territory has its own unique governance structures and political circumstances, all state CIOs have a common and collective obligation to deliver intuitive, intelligent and elegant digital services to citizens,” said NASCIO President and Delaware CIO James Collins. “It is imperative that we foster a culture and service delivery models that enable digital government that is accessible any time, from anywhere and on any device.”

Developed through interviews with state CIOs and an extensive survey answered by 48 states, this playbook synthesizes a multi-year effort which includes three reports and a recorded webinar (all are available on In this modernized operating model, a highly disciplined state CIO organization proactively engages with state agencies, understands current and emerging program and citizen needs, maintains market awareness of current and emerging trends and offerings and communicates with stakeholders at all levels.

Patrick Moore, Integris Applied Managing Director and former state of Georgia CIO noted, “The role of the CIO has been changing for years. Leadership, empathy and the ability to articulate a vision are more important qualities than understanding the ins and outs of a data center. This “Playbook” is intended to help governors, legislatures and CIOs understand the state CIO’s evolving role and the critical role the CIO occupies in any government enterprise.”

In the 2018 State CIO Survey, when asked how CIO organizations plan to deliver or obtain IT services over the next three years, responses support the idea that CIOs are continuing to shift the business model by expanding more shared services, as-a-service models, IT shared services model and managed services model. Indeed, the CIO as broker operating model is the future, and, thus, a topic NASCIO will continue to address.

The report is available for download on NASCIO’s website