The State CIO Operating Model: A Playbook for Managing Change in a Sustainable Way

This is the fourth in our NASCIO series “The CIO Operating System:  Managing Change in a Sustainable Way.”  It is also the culmination of the work from NASCIO’s project team and a partnership with Integris Applied, Inc., a corporate member of NASCIO, that began in January of 2018.  This is a playbook of eleven plays that any state or territory can utilize in order to move into a new operating model.  This operating model creates a highly disciplined state CIO organization that proactively engages with state agencies, understands current and emerging program and citizen needs, as well as maintains market awareness of current and emerging trends and offerings.  Moving into and maturing this model is essential for each state and territory to effectively map capability demand with capability supply.

This report looks to the past in that it is the highlight and culmination of the first year of this special project, synthesizing all the previous work which includes three reports, a recorded webinar, a survey of state CIOs.    It looks to the future in that the plays will be further developed with necessary guidance on how to effectively execute these eleven plays.  The next big push in this project will be the development of the “DevOps” for the new multisourcing operating model.  This playbook then becomes the launching point for the future.  In many ways this report and the project that produced it is an inflexion point coincident with NASCIO’s 50th anniversary.  Much has been accomplished within the NASCIO community in the past 50 years.  And we celebrate all of that.  Then we look to the future and consider “what is possible?”  This playbook is the first step into that future.  So fasten your seat belts, and get ready for the next major phase.  Its going to be a wonderful ride!
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Perspectives on Privacy: A Survey and Snapshot of the Growing State Chief Privacy Officer Role

Compared to a private company or even any other level of government, the need to focus on privacy at the state level is significant. The amount of personal information citizens provide to their state outweighs anything a citizen provides to any one company. Because of this, we have seen number of states who have hired a chief privacy officer increase rapidly over the last several years. This NASCIO research provides a snapshot of the state chief privacy officer position, the background of CPOs, what they do in their roles, how the role is administratively structured and their advice for states interested in creating the position.

 

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State CIO as Broker: A New Model

Multisourcing is emerging as the discipline for managing a complex and diversified portfolio of services and service providers.  These services are being employed to meet the continual evolving demand for creatively delivering government services through new channels with new functionality.   In this evolving circumstance there is the need for a new operating model the state chief information officer can employ to bring together agencies needs and demands with available emerging technologies and management disciplines.  This report opens the door to this discussion and explores the underlying forces of change that are driving the need for a new operating model.

 

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Data Strategy: Essential for State Governments (webinar)

All state governments need a guided approach to managing their data and information to obtain the maximum value for success in a challenging environment.  An Enterprise Data/Information Management (EDM/EIM) initiative provides the framework for a state to deliver real information knowledge and provide true value to their citizens.  This session provides the framework of the domain known as enterprise data / information management, explains its essential components, gives the reasons that state governments should create a sustained data management program, and demonstrates some benefits that successful state EDM/EIM programs have achieved.

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NASCIO & NIEM Working Together (webinar)

This webinar presents a discussion on how government can improve its effectiveness through better collaboration and information sharing. Examples of intergovernmental collaborative projects are presented by state and local government recipients of the Best of NIEM awards.

What is NIEM? What should you know about the power of NIEM? As highlighted in NASCIO’s 2016 Advocacy Priorities, many, if not all, federal, state, local, tribal and territorial (SLTT) government agencies require some form of information sharing. To address this growing need, the National Information Exchange Model (NIEM) is being utilized by all levels of government to advance information sharing efforts and improve the combined performance of agencies and jurisdictions that share information. State government agencies in justice, law enforcement, human services, emergency management and others can reap the benefits of a common framework for information exchange.

NIEM can save organizations time and money by providing consistent, reusable, and repeatable data terms, definitions, and processes. Although NIEM is ten years old, more awareness, education and broader adoption is needed.

Watch this webinar to learn more about the NIEM Program and ways organizations can leverage NIEM for information exchange. The webinar presents the Best of NIEM 2015 winners and shares their stories of how NIEM has helped their organizations improve performance, increase efficiencies, and advance their mission.

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Data: the Lifeblood of State Government

This report presents the case for investing in data management. It presents in simple terms WHY data and information must be properly managed. The report presents basic rationale for investing in the development of a formal data management program. This report is the first in a series of reports that will deal with WHY is data management important; HOW does state government get started; Legal aspects of data management.

 

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Is State IT Working on the Right Things?

What does it mean to be working on the right things? This determination is often difficult when considering the state as both an enterprise and a collective of individual agencies. Through interviews and formal surveys, NASCIO and Infosys Public Services gained insight from state IT leaders on the fundamental processes, mechanisms and criteria necessary to ensure that state IT is working on the right things. The resulting report will help state IT decision makers understand the key factors needed to identify the right things to do, see how they and their peer states stand against these factors and what can be done to bridge the gap.

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Destination: Advancing Enterprise Portfolio Management – First Stop: Issues Management

State CIOs are managing a growing and diverse set of investments, services and collaborative arrangements. Enterprise portfolio management (EPM) is a discipline that provides the tools and best practices necessary for doing this proactively and successfully. EPM provides a view into the enterprise – not only projects, but also services, operations, programs and resources. EPM essentially turns enterprise architecture into action. EPM involves many portfolios. The first portfolio that drives the others is the portfolio of issues that identifies, scores and prioritizes the very issues we’re trying to solve through projects, programs, management initiatives and operations.

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State CIO Top Ten Policy and Technology Priorities for 2008

Each year NASCIO conducts a survey of the state CIOs to identify and prioritize the top policy and technology issues facing state government. The CIOs top ten priorities are identified and used as input to NASCIO’s programs, planning for conference sessions, and publications.

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We Need to Talk: Governance Models to Advance Communications Interoperability

This research brief provides an overview of the challenges states face in developing communications interoperability initiatives and also attempts to answer questions such as, “What needs to be addressed when contemplating a communications interoperability initiative; and what is being done at the state and federal levels to develop communications interoperability governance models?” It includes other factors that are impacting governance in interoperability and offers references to models that have been successfully completed by other states.

 

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