The predicted shortage in the state information technology (IT) workforce has been discussed and debated for over a decade and states have been confronted with numerous challenges when it comes to identifying gaps in a changing IT workforce. A major concern for state CIOs continues to be the significant number of state IT employees who are eligible for retirement or have been eligible, but have postponed retirement due to the economic downturn. In spite of this, there is evidence that the economy is recovering and some states are experiencing record numbers of retirement. This report outlines the current data on the state IT workforce and focuses on innovation, best practices and recommendations.
Each year NASCIO conducts a survey of the state CIOs to identify and prioritize the top policy and technology issues facing state government. The CIOs top ten priorities are identified and used as input to NASCIO’s programs, planning for conference sessions, and publications.
Priority Strategies, Management Processes and Solutions
Top 10 Final Ranking
- Security: risk assessment, governance, budget and resource requirements, security frameworks, data protection, training and awareness, insider threats, third party security practices as outsourcing increases, determining what constitutes “due care” or “reasonable”
- Cloud Services: cloud strategy, proper selection of service and deployment models, scalable and elastic IT-enabled capabilities provided “as a service” using internet technologies, governance, service management, service catalogs, platform, infrastructure, security, privacy, data ownership
- Consolidation/Optimization: centralizing, consolidating services, operations, resources, infrastructure, data centers, communications and marketing “enterprise” thinking, identifying and dealing with barriers
- Broadband/Wireless Connectivity: strengthening statewide connectivity; implementing broadband technology opportunities
- Budget and Cost Control: managing budget reduction; strategies for savings; reducing or avoiding costs; dealing with inadequate funding and budget constraints
- Human Resources/Talent Management: human capital/IT workforce; workforce reduction; attracting, developing and retaining IT personnel; retirement wave planning; succession planning; support/training, portal for workforce data and trends
- Strategic IT Planning: vision and roadmap for IT, recognition by administration that IT is a strategic capability, integrating and influencing strategic planning and visioning with consideration of future IT innovations, aligning with Governor’s policy agenda
- Mobile Services/Mobility/Enterprise Mobility Management: devices, applications, workforce, security, policy issues, support, ownership, communications, wireless infrastructure, BYOD
- Disaster Recovery/Business Continuity: improving disaster recovery, business continuity planning and readiness, pandemic/epidemic and IT impact, testing
- Customer Relationship Management: building customer agency confidence and collaboration, internal customer service strategies, service level agreements (demand planning)
NASCIO takes a look at what has occurred across the states since NASCIO’s first report on open data published in 2009. This latest report examines progress in open data across state and local government. Open data initiatives are advancing at all levels of government in the United States and globally. States and local governments have partnered with industry to create innovative capabilities in delivering data to consumers. Those consumers include citizens, business, non-profit organization and government. The report also presents recommendations for continuing to advance state government open data initiatives and begin moving to a next level of maturity.
State CIOs are managing a growing and diverse set of investments, services and collaborative arrangements. Enterprise portfolio management (EPM) is a discipline that provides the tools and best practices necessary for doing this proactively and successfully. EPM provides a view into the enterprise – not only projects, but also services, operations, programs and resources. EPM essentially turns enterprise architecture into action. EPM involves many portfolios. The first portfolio that drives the others is the portfolio of issues that identifies, scores and prioritizes the very issues we’re trying to solve through projects, programs, management initiatives and operations.
Each year NASCIO conducts a survey of the state CIOs to identify and prioritize the top policy and technology issues facing state government. The top ten priorities are identified and used as input to NASCIO’s programs, planning for conference sessions, and publications.