Nashville, TN - JW Marriott , October 13-16, 2019
Maryland, MD - Gaylord National Harbor, May 3-6, 2020
As more states have adopted an enterprise approach to managing IT and as the role of the CIO has evolved from solely being a provider of services, to a broker of shared services, CIOs have been focusing more on agency customer relationship management. In this publication we discuss current strategies to improve customer/agency relationships and we provide some key steps toward customer relationship success.
This is the fourth in our NASCIO series “The CIO Operating System: Managing Change in a Sustainable Way.” It is also the culmination of the work from NASCIO’s project team and a partnership with Integris Applied, Inc., a corporate member of NASCIO, that began in January of 2018. This is a playbook of eleven plays that any state or territory can utilize in order to move into a new operating model. This operating model creates a highly disciplined state CIO organization that proactively engages with state agencies, understands current and emerging program and citizen needs, as well as maintains market awareness of current and emerging trends and offerings. Moving into and maturing this model is essential for each state and territory to effectively map capability demand with capability supply.
This report looks to the past in that it is the highlight and culmination of the first year of this special project, synthesizing all the previous work which includes three reports, a recorded webinar, a survey of state CIOs. It looks to the future in that the plays will be further developed with necessary guidance on how to effectively execute these eleven plays. The next big push in this project will be the development of the “DevOps” for the new multisourcing operating model. This playbook then becomes the launching point for the future. In many ways this report and the project that produced it is an inflexion point coincident with NASCIO’s 50th anniversary. Much has been accomplished within the NASCIO community in the past 50 years. And we celebrate all of that. Then we look to the future and consider “what is possible?” This playbook is the first step into that future. So fasten your seat belts, and get ready for the next major phase. Its going to be a wonderful ride!
This document renews NASCIO’s call for IT acquisition reform and is a product of the NASCIO Roundtable on IT Procurement Innovation. The publication focuses on the role the private sector can play in the state IT acquisition process (not just the IT procurement process) and includes feedback from NASCIO’s private sector members as well as recommendations for all involved in the state IT acquisition process.
NASCIO's 2004 publication NASCIO on Unlimited Liability - Gaining Traction on the Road to "Win-Win" recommended changes to the state IT procurement policy regarding limitations on liability. This infographic indicates, as of July 2018, which states have have limitations on liability in statute, which states have none, and which states are able to negotiate limitations on a case by case basis. To update your state's information, please contact Meredith Ward at [email protected]
Multisourcing is emerging as the discipline for managing a complex and diversified portfolio of services and service providers. These services are being employed to meet the continual evolving demand for creatively delivering government services through new channels with new functionality. In this evolving circumstance there is the need for a new operating model the state chief information officer can employ to bring together agencies needs and demands with available emerging technologies and management disciplines. This report opens the door to this discussion and explores the underlying forces of change that are driving the need for a new operating model.
This webinar detailed a report released by the National Association of State Chief Information Officers (NASCIO) and the National Association of State Procurement Officials (NASPO). The publication, a joint roadmap for state IT procurement reform and process transformation, is titled State IT Procurement Negotiations: Working Together to Reform and Transform and is a product of the NASPO-NASCIO Task Force on IT Procurement Negotiations.
The webinar covered the report’s 18 joint recommendations for IT procurement improvement in relationship building, procurement processes, centralization and legislation & policy and accompanying implementation methods for the practical application of the joint task force's guidance.
The National Association of State Procurement Officials (NASPO) and the National Association of State Chief Information Officers (NASCIO) have released a joint roadmap for state information technology (IT) procurement reform and process transformation. The report, a product of the NASPO-NASCIO Task Force on IT Procurement Negotiations, includes 18 joint recommendations for IT procurement improvement in relationship building, procurement processes, centralization and legislation & policy. The recommendations are accompanied by suggested implementation methods for the practical application of the joint task force's guidance.
Enterprise Architecture (EA) is the blueprint for state information technology (IT), serves as the state's IT vision and drives every enterprise-level decision. EA-driven procurement provides: