Evolving Relationships: Business Relationship Management and the New CIO Operating Model

This report is the culmination of some fairly extensive research, interviews, and collaboration with key states.  This was created as part of a NASCIO President’s Initiative and helps pave the way forward for further development of this key capability – business relationship management.

This report presents what we’ve learned from the many interviews conducted on this topic and presents the concepts and essentials for effective business relationship management or BRM.  BRM is in effect an ecosystem of relationships that can be described as a disciplined approach to proactively managing effective working relationships with internal staff, departments, agencies, suppliers and partners. The focus is on evolving relationships that travel together, learn together, share risks and rewards.

Download

Private Sector Perspectives

While business entities and government may have different goals, they often face similar challenges. A panel of corporate leadership address overlapping areas, sharing how their environments have shifted over the past year, how they’ve responded and how they’re moving forward.

Session from the NASCIO 2021 Midyear Conference.

Moderator: Nelson Moe, CIO, VA

Panel:  Jim Richberg, CISO, Fortinet | Jason Salzetti, SLED, Deloitte | Pranah Sinha, Sr. VP & CIO, Genesys

Watch the Recording

Leadership Lessons Learned [During a Pandemic]

Good advice disguised as an entertaining story. These fast-paced talks highlight leadership lessons NASCIO members learned in unexpected ways.

Session from the NASCIO 2021 Midyear Conference.

Speakers: Shonte Eldridge, Executive Government Advisor, Amazon Web Services | Josh Wakefield, VP, Public Sector Services, Resultant | Aleta Jeffress, Senior Vice President, Consulting Services | Chris O’Brien, Partner – State and Local Government Segment Leader, Guidehouse

Shonte Eldrige, Executive Government Advisor, Amazon Web Services:

Josh Wakefield, VP, Public Sector Services, Resultant:

Aleta Jeffress, Senior Vice President, Consulting Services:

Chris O’Brien, Partner – State and Local Government Segment Leader, Guidehouse:

Resilience in State Government

The agility and resilience of state government was tested in 2020. It will be tested again; by natural disasters, cybersecurity incidents, attacks from adversaries, societal changes and pressures currently unseen. How does state government prepare for the unknown? How can resilience become a part of government’s people, systems and partnerships? What is the role of IT and specifically the state CIO? Watch the webcast to find the answers to those questions and insights from our panel.

Session from the NASCIO 2021 Midyear Conference.

Panel:  Dan Chenok, Executive Director, IBM Center for The Business Government | Mark Raymond, CIO, Connecticut | Stephanie Dedmon, CIO, Tennessee

Watch the Recording

The Broadband Imperative

The pandemic brought new attention, immediacy and action to the issue of broadband in ways not previously seen. With its necessity on full display, citizens called for its expansion and governors proposed record investments in its infrastructure. Though state CIOs differ in their formal involvement with, and oversight of, broadband implementation, all know it’s importance to the services they provide and to their state’s citizens. This session explores how state CIOs, regardless of governance structure, support broadband efforts and their projections of what broadband looks like in the future.

Session from the NASCIO 2021 Midyear Conference.

Moderator: Tom Curtin, Program Director, Infrastructure, National Governors Association

Panel: Tarek Tomes, CIO & Commissioner, Minnesota |Tony Neal-Graves, CIO, Colorado | Scott Adams, Deputy Director for Broadband and Digital Literacy, California

Watch the Recording

Projecting to 2025

While disruption and change are a constant, 2020+ brought this in abundance to most every person and every industry. This webcast addresses important questions including how will this shape how we live and work in the coming years? What do societal changes mean for state government; what role does information technology play; and how can states prepare now to anticipate future needs?

Session from the NASCIO 2021 Midyear Conference.

Panel: Amanda Crawford, Executive Director, DIR, Texas | Bill Eggers, Executive Director, Center for Government Insights, Deloitte | Steve Nichols, Chief Technology Officer, Georgia | Lee Raine, Director, Internet and Technology Research, Pew Research Center

Watch the Recording

Match Game: Cybersecurity in Acquisition

A state CIO and CISO go head-to-head as contestants on NASCIO Match Game. Contestants try to match answers with the celebrity panel – authors of the recently released publication, Buyer Be Aware: Integrating Cybersecurity into the Acquisition Process by NASCIO, NASPO and CIS.
Session provides recommendations on how to integrate cybersecurity into the acquisition process, while having some laughs along the way.

Session from the NASCIO 2021 Midyear Conference.

Speakers: Ervan Rodgers, CIO & Assistant Director, Ohio | Jim Weaver, Secretary & CIO, North Carolina | Maria Thompson, State Chief Risk Officer, North Carolina | Matt Oyer, Deputy Chief Learning Officer, NASPO | Meredith Ward, Director of Policy & Research, NASCIO | Mike Garcia, Senior Advisor for Cybersecurity, Center for Internet Security

Watch the Recording

Related publications:

Buyer Be Aware: Integrating Cybersecurity into the Acquisition Process

Buyer Be Aware: Integrating Cybersecurity into the Acquisition Process

This publication is a joint release between NASCIO, the Center for Internet Security (CIS) and the National Association of State Procurement Officials (NASPO) and addresses steps state governments should take to ensure cybersecurity is an integral part of the acquisition process. The publication also calls for a strong partnership between the CIO office, CISO office, procurement office, state agencies and the private sector. The publication includes a list of recommendations aimed at assisting state governments in fully integrating cybersecurity into the acquisition process.

Download

Yesterday, Today and Tomorrow: A Resilient and Adaptable State IT Workforce

The publication includes data collected from state CIOs in February and March of 2020 and in January and February 2021 on a snapshot of the pre and mid pandemic state IT workforce. CIO workforce priorities and lessons learned from the COVID-19 pandemic are detailed.

Download

An Introduction to the National Information Exchange Model

This presentation provides an overview of NIEM, the motivation behind the creation of it, the domains of government that are included, and the benefits that can be gained by employing it.

Katherine Escobar, Managing Director for the NIEM Program Management Office, provides an introduction to NIEM including the challenges facing state, local, territorial and tribal governments in sharing information across government lines of business.

NASCIO has a long history supporting the NIEM initiative.  This is a revisit of the benefits of NIEM and how to get started.

Slide Deck

Watch the Recording 

Additional information about NIEM is available on the following websites:

  • The NIEM website
  • “What is NIEM” An introduction to NIEM–a common vocabulary that enables efficient information exchange across diverse public and private organizations.
  • NASCIO NIEM resources – For additional NASCIO resources related to NIEM, search on the term “NIEM” using our search tool
  • “In Hot Pursuit – Achieving Interoperability Through XML”  Part 1 and Part 2 – this video references XML but NIEM is much more than a set of XML schemas.