A Fresh Look: Capitals in the Clouds

A new biennial study by the National Association of State Chief Information Officers and Accenture focuses on increased interest and use of cloud computing in state government, state chief information officers’ perspectives on the current state of cloud adoption and provides an assessment tool to help guide advancements in states’ use of cloud.

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The 2021 State CIO Survey

2021 was a year that continued to be dominated by the response to the COVID-19 pandemic. In this twelfth annual state chief information officer (CIO) survey, we received the perspective of 49 state and territory CIOs on the short- and long-term impact of the pandemic for state CIO organizations. We also received updates from CIOs on many of the traditional topics covered by the survey, including digital transformation, adoption of cloud, emerging technologies and legacy modernization. A major theme of this year’s survey is whether the accelerated pace of state technology and digital services transformation over the past eighteen months will persist beyond the pandemic.

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The Need for Speed: Why State CIOs are Turning to Low-Code and No-Code Software Development

Due to workforce shortages, a desire to reduce technical debt and the time sensitive challenges brought on by the COVID-19 pandemic, state CIOs have seen an increase in usage of low-code/no-code software development solutions. This report lays out these findings along with an explanation of the benefits of this technology, the downsides, and five recommendations for states to successfully implement low-code or no-code software applications.

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Making the Case for Insight Enabling Analytics

The complexities as well as the shear volume of information that are rushing toward state government decision makers is overwhelming.  And the importance and responsibility for making the right decisions  is also at an all time high.  Decisions bring outcomes on citizens.  Those outcomes must be the intended outcomes that ensure citizens are protected and their lives are made better through policy and program decisions by the elected representatives citizens put in place.

Analytics must be insight enabling analytics to ensure decisions makers have access to necessary and relevant data and information, and the capabilities to effectively draw conclusions that lead to competent decisions.

We make the case for analytics and present questions for state government decision makers.  We also present a list of recommendations for effectively establishing an enterprise capability in analytics.  This report builds on our series on analytics “Do You Think? or Do You Know?”.

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Business Relationship Management and the New CIO Operating Model: A State CIO Panel

In support of the new state CIO operating model, AKA CIO as Broker, managing the many strategic relationships is key to the operation of the office of the state CIO. There is a growing focus on the adoption and further development of discipline in business relationship management for proactively engaging and partnering with key stakeholders including agency executive management, other jurisdictions at the state and local level, and trusted industry partners.

NASCIO publication, “Evolving Relationships: Business Relationship Management and the New CIO Operating Model” covers this important topic and this webinar brings together a panel of state CIOs to explore the growing importance of business relationship management and the findings that surfaced from NASCIO’s research project.

This conversation is facilitated by NASCIO President, Denis Goulet, CIO for the state of New Hampshire. Denis is joined by Dickie Howze, CIO for the state of Louisiana, Mike Leahy, CIO for the state of Maryland, and Nelson Moe, CIO for the Commonwealth of Virginia.

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Related Resource 

Evolving Relationships: Business Relationship Management and the New CIO Operating Model

Evolving Relationships: Business Relationship Management and the New CIO Operating Model

This report is the culmination of some fairly extensive research, interviews, and collaboration with key states.  This was created as part of a NASCIO President’s Initiative and helps pave the way forward for further development of this key capability – business relationship management.

This report presents what we’ve learned from the many interviews conducted on this topic and presents the concepts and essentials for effective business relationship management or BRM.  BRM is in effect an ecosystem of relationships that can be described as a disciplined approach to proactively managing effective working relationships with internal staff, departments, agencies, suppliers and partners. The focus is on evolving relationships that travel together, learn together, share risks and rewards.

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Related Resource 

Business Relationship Management and the New CIO Operating Model: A State CIO Panel

Private Sector Perspectives

While business entities and government may have different goals, they often face similar challenges. A panel of corporate leadership address overlapping areas, sharing how their environments have shifted over the past year, how they’ve responded and how they’re moving forward.

Session from the NASCIO 2021 Midyear Conference.

Moderator: Nelson Moe, CIO, VA

Panel:  Jim Richberg, CISO, Fortinet | Jason Salzetti, SLED, Deloitte | Pranah Sinha, Sr. VP & CIO, Genesys

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Leadership Lessons Learned [During a Pandemic]

Good advice disguised as an entertaining story. These fast-paced talks highlight leadership lessons NASCIO members learned in unexpected ways.

Session from the NASCIO 2021 Midyear Conference.

Speakers: Shonte Eldridge, Executive Government Advisor, Amazon Web Services | Josh Wakefield, VP, Public Sector Services, Resultant | Aleta Jeffress, Senior Vice President, Consulting Services | Chris O’Brien, Partner – State and Local Government Segment Leader, Guidehouse

Shonte Eldrige, Executive Government Advisor, Amazon Web Services:

Josh Wakefield, VP, Public Sector Services, Resultant:

Aleta Jeffress, Senior Vice President, Consulting Services:

Chris O’Brien, Partner – State and Local Government Segment Leader, Guidehouse:

Resilience in State Government

The agility and resilience of state government was tested in 2020. It will be tested again; by natural disasters, cybersecurity incidents, attacks from adversaries, societal changes and pressures currently unseen. How does state government prepare for the unknown? How can resilience become a part of government’s people, systems and partnerships? What is the role of IT and specifically the state CIO? Watch the webcast to find the answers to those questions and insights from our panel.

Session from the NASCIO 2021 Midyear Conference.

Panel:  Dan Chenok, Executive Director, IBM Center for The Business Government | Mark Raymond, CIO, Connecticut | Stephanie Dedmon, CIO, Tennessee

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The Broadband Imperative

The pandemic brought new attention, immediacy and action to the issue of broadband in ways not previously seen. With its necessity on full display, citizens called for its expansion and governors proposed record investments in its infrastructure. Though state CIOs differ in their formal involvement with, and oversight of, broadband implementation, all know it’s importance to the services they provide and to their state’s citizens. This session explores how state CIOs, regardless of governance structure, support broadband efforts and their projections of what broadband looks like in the future.

Session from the NASCIO 2021 Midyear Conference.

Moderator: Tom Curtin, Program Director, Infrastructure, National Governors Association

Panel: Tarek Tomes, CIO & Commissioner, Minnesota |Tony Neal-Graves, CIO, Colorado | Scott Adams, Deputy Director for Broadband and Digital Literacy, California

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