NASCIO Resources

Relationships Matter Most

The Evolving State CIO Role and Growing Focus on Agency Customer Relationships

  • August 2019
  • Number of views: 3716
Relationships Matter Most

As more states have adopted an enterprise approach to managing IT and as the role of the CIO has evolved from solely being a provider of services, to a broker of shared services, CIOs have been focusing more on agency customer relationship management. In this publication we discuss current strategies to improve customer/agency relationships and we provide some key steps toward customer relationship success.

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