The working group will reside under the auspices of the NASCIO Enterprise Architecture & Governance Committee and will continue to research trends, strategies and best practices that are defining the emerging role of the state CIO as a “broker of services” and building on the work that was started during the 2017/2018 program year. Work products from this working group will help CIOs, governors, budget directors, procurement officers, legislators, and other policy makers integrate the state technology function into government operations in a more strategic manner.
Under the owner/operator model the state CIO was once seen as primarily the purveyor of hardened data centers, networks and incident response. Today’s technology organization is now viewed as a business partner playing a strategic role in a state’s agenda. Collaboration, communication skills and business acumen are now the state CIO attributes sought by governors, high level policy makers, and legislators. Engaging with customers and understanding the needs of business units delivering products and services defines a CIO’s ability to deliver outcomes. In this new era of the IT leader, the state CIO must manage the complexities of multiple stakeholders, an ever-changing technology market and customer needs. The state CIO must build a portfolio of services from multiple-suppliers capable of meeting the needs of customer agencies in the enterprise while also considering ultimate citizen outcomes. The state CIO must enable service delivery to citizens in a manner that meets a savvy consumer’s expectations. This constitutes the charge for today’s CIO.
Multi-sourcing Operating Model Leveraging Enterprise Portfolio Management (EPM), IT Service Management (ITSM), and Multi-sourcing Integration (MSI)
Enterprise Visioning and Strategy development and the alignment of Enterprise Portfolio Management will become more important in guiding the necessary governance required for managing services. From the 2017 and 2018 State CIO Surveys, states anticipate more partnering and more outsourcing.
To assist that model, states will need to develop the expertise to manage multiple vendors through the managed service integrator (MSI) model. We’ll continue to explore the recipe for success in implementing a multi-sourcing operating model incorporating enterprise portfolio management, contract management, vetting of suppliers, building a collaborative governance model, and supportive aspects of ITSM. We will leverage learnings from those states most experienced with multi-sourcing and bring those learnings to the NASCIO Community via reports, webinars and conference sessions.
The 2018 State CIO Survey presents the most significant barriers to progress toward formalized multisourcing. The committee will explore best approaches for overcoming these obstacles.
Meeting Schedule: The committee meets the second Thursday of each month at 11:00 am Eastern.
Working Group Co-chairs: Dr. Craig Orgeron, State of Mississippi; Michael Leahy, State of Maryland
Staff Contact: Eric Sweden | 859.514.9189 | esweden@NASCIO.org