NASCIO Issues Presidential Report on Citizen-Centric Digital Experience

LEXINGTON, Ky., Tuesday, September 26, 2023—Today, the National Association of State Chief Information Officers (NASCIO) released Creating a Citizen-Centric Digital Experience – How Far Have We Come? This report is a current snapshot of where states are in their journey toward improving the citizen digital experience and a 2023 Presidential Initiative from NASCIO President and Tennessee Chief Information Officer Stephanie Dedmon.

President Dedmon stated, “I made citizen-centric digital experience my presidential priority because the demands placed on states to deliver these types of services cannot be understated. My goal is to provide a roadmap and recommendations for state CIOs on how to improve digital government services in their states.”

The publication looks back at NASCIO’s 2001 report on this same topic to see what themes remain and what improvements have been made. This research examines the challenges of providing digital government services (workforce, budget, lack of cohesiveness across state agencies), the current state of the citizen digital experience, and six calls to action for states. The calls to action encourage states to create an enterprise vision and strategic roadmap; engage stakeholders; prioritize cybersecurity, privacy and identity management; embrace “no wrong door”; create a promotional agenda; and look toward the future to create sustainable funding and metrics.

The publication can be found on NASCIO’s website:



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The National Association of State Chief Information Officers is the premier network and resource for state CIOs and a leading advocate for technology policy at all levels of government. NASCIO represents state chief information officers and information technology executives from the states, territories, and the District of Columbia. For more information about NASCIO visit 


AMR Management Services provides NASCIO’s executive staff.  For more information about AMR visit 


Meredith Ward
Deputy Executive Director
National Association of State Chief Information Officers
[email protected]