Creating A Citizen Centric Digital Experience: How Far Have We Come?
This report is the culmination of some fairly extensive research, a survey of state CIOs, and interviews. This was created as a NASCIO President’s Initiative for 2023. The report is anchored in a ground breaking report on digital government published by NASCIO in 2001. The 2023 report evaluates what progress has been made toward making digital government a reality across the states and territories since that initial report in 2001.
This report presents what we’ve learned, the drivers and challenges for delivering a digital citizen experience, recommendations for advancing digital capabilities and what state CIOs see as the future of digital state government.
We recommend the reader also view the report and video that were published in 2001. And, ask yourself, “what progress have we made since 2001?” We think you’ll agree with our assessment. We have made very good progress and now we have more aspirations that have changed a bit based on what has worked and what hasn’t worked.
