Ready for the Challenge? State CIOs and Electronic Records: Issues, Opportunities and Best Practices
States continue to struggle with new challenges presented by a growing portfolio of electronic records and digital content that must be preserved. Within this context, the issue of electronic records management has emerged as a high-priority policy and technology issue for State CIOs. This issue is now driven by emerging trends such as of new Web 2.0 collaboration tools that create e-records in forms that are transitory, yet still document the business of government, the vulnerability of essential e-records during disasters and a growing emphasis on transparency and accountability in state government, including online public access to records on spending, performance, procurements and contracts. This research brief underscores the need for enterprise collaboration for e-records management, provides information on fundamental concerns, outlines a framework for action and provides best practice examples from the states.