NASCIO conducts a survey of the state CIOs to identify and prioritize the top policy and technology issues facing state government. The CIOs top ten priorities are identified and used as input to NASCIO’s programs, planning for conference sessions, and publications.
The complexities as well as the shear volume of information that are rushing toward state government decision makers is overwhelming. And the importance and responsibility for making the right decisions is also at an all time high. Decisions bring outcomes on citizens. Those outcomes must be the intended outcomes that ensure citizens are protected and their lives are made better through policy and program decisions by the elected representatives citizens put in place.
Analytics must be insight enabling analytics to ensure decisions makers have access to necessary and relevant data and information, and the capabilities to effectively draw conclusions that lead to competent decisions.
We make the case for analytics and present questions for state government decision makers. We also present a list of recommendations for effectively establishing an enterprise capability in analytics. This report builds on our series on analytics “Do You Think? or Do You Know?”.
In support of the new state CIO operating model, AKA CIO as Broker, managing the many strategic relationships is key to the operation of the office of the state CIO. There is a growing focus on the adoption and further development of discipline in business relationship management for proactively engaging and partnering with key stakeholders including agency executive management, other jurisdictions at the state and local level, and trusted industry partners.
NASCIO publication, “Evolving Relationships: Business Relationship Management and the New CIO Operating Model” covers this important topic and this webinar brings together a panel of state CIOs to explore the growing importance of business relationship management and the findings that surfaced from NASCIO’s research project.
This conversation is facilitated by NASCIO President, Denis Goulet, CIO for the state of New Hampshire. Denis is joined by Dickie Howze, CIO for the state of Louisiana, Mike Leahy, CIO for the state of Maryland, and Nelson Moe, CIO for the Commonwealth of Virginia.
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Evolving Relationships: Business Relationship Management and the New CIO Operating Model
This report is the culmination of some fairly extensive research, interviews, and collaboration with key states. This was created as part of a NASCIO President’s Initiative and helps pave the way forward for further development of this key capability – business relationship management.
This report presents what we’ve learned from the many interviews conducted on this topic and presents the concepts and essentials for effective business relationship management or BRM. BRM is in effect an ecosystem of relationships that can be described as a disciplined approach to proactively managing effective working relationships with internal staff, departments, agencies, suppliers and partners. The focus is on evolving relationships that travel together, learn together, share risks and rewards.
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Business Relationship Management and the New CIO Operating Model: A State CIO Panel
This paper is the next in our NASCIO series “CIO as Broker.” We delve further into the dynamics of the Four Forces that form the foundation for the Government Change Framework developed by Integris Applied.
These Four Forces greatly influence what the state CIO develops in the way of business and technologies strategies which are represented in the annual state CIO Top Ten priority strategies, policy issues and management processes. The Four Forces actually have a bidirectional nature in that the state CIO will also leverage these Four Forces in developing approaches for achieving positive citizen outcomes. The particular actions that any state CIO actually takes depend on the state CIO strategy being pursued and the specific dynamics of the Four Forces that exist within a particular state government.
We provide two examples or cast studies using two of the 2020 Top Ten priorities. These include priority #2 – digital government and priority #5 – customer relationship management.
Accompanying this report is a webcast of a discussion of these concepts with two state CIOs. Mike Leahy, CIO for the State of Maryland, and Todd Kimbriel, former CIO for the State of Texas.
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This webcast presents a discussion of how our state CIO panelists have addressed the business and technology challenges during COVID-19. The discussion includes strategies that recognize and leverage the Four Forces of Government Change Management. Join us to hear valuable insights presented by these state policy leaders as state government continues to address the current COVID-19 epidemic and plans to move forward to be prepared for post-COVID-19. Hosted by Eric Sweden, Program Director, Enterprise Architecture & Governance, NASCIO and facilitated by Patrick Moore, Managing Director, Integris Applied, Inc.
This is the fourth in our NASCIO series “The CIO Operating System: Managing Change in a Sustainable Way.” It is also the culmination of the work from NASCIO’s project team and a partnership with Integris Applied, Inc., a corporate member of NASCIO, that began in January of 2018. This is a playbook of eleven plays that any state or territory can utilize in order to move into a new operating model. This operating model creates a highly disciplined state CIO organization that proactively engages with state agencies, understands current and emerging program and citizen needs, as well as maintains market awareness of current and emerging trends and offerings. Moving into and maturing this model is essential for each state and territory to effectively map capability demand with capability supply.
This report looks to the past in that it is the highlight and culmination of the first year of this special project, synthesizing all the previous work which includes three reports, a recorded webinar, a survey of state CIOs. It looks to the future in that the plays will be further developed with necessary guidance on how to effectively execute these eleven plays. The next big push in this project will be the development of the “DevOps” for the new multisourcing operating model. This playbook then becomes the launching point for the future. In many ways this report and the project that produced it is an inflexion point coincident with NASCIO’s 50th anniversary. Much has been accomplished within the NASCIO community in the past 50 years. And we celebrate all of that. Then we look to the future and consider “what is possible?” This playbook is the first step into that future. So fasten your seat belts, and get ready for the next major phase. Its going to be a wonderful ride!
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In this third in our series related to NASCIO’s “The CIO Operating System: Managing Change in a Sustainable Way,” we explore a maturity model that can help state CIOs develop their organization and explain their leadership role to a broad stakeholder audience. This paper creates a connection between trends and action and supports NASCIO’s mission to represent state CIOs in the evolving state government market. The maturity model provides a set of milestones for states to strive toward. Each maturity level is described using key characteristics. This not only provides states with a way for assessing their current state but also assists in creating the next set of goals as they move up the maturity curve. A ratings table is presented that provides a more detailed set of dimensions that characterize the new operating model. The paper culminates with a short assessment of some the key learnings from a survey of the states that was conducted in the third quarter of 2018.
As internal and external pressures continue to mount, state technology leaders say they are confident that by building strong teams and embracing new products and development processes, state IT departments will be able to improve how they serve government agencies and residents. Those and other factors contributed heavily to the 2018 State CIO Survey, State CIO as Communicator: The Evolving Nature of Technology Leadership. The survey includes responses from all 50 state CIOs on a range of issues, from evolving business models to workforce and budget to access to innovation and facing the future. Respondents to this year’s survey represent more than 150 years of collective service as a state’s top technology official.
This webinar presents the basics concepts of multisourcing and the “New State CIO Operating Model.” The presentation covers an overview of the NASCIO Multisourcing Initiative which began in January of 2018 in partnership with Integris Applied, Inc. The framework and the maturity model that are being employed as major references throughout the project are presented and explained.
The project workplan includes a survey to be completed by each state and territory, and will be distributed in September 2018. This webinar provides background on the new State CIO Operating Model for those completing the survey. Preliminary results from the survey will be presented at the NASCIO 2018 Annual Conference.
Click here for the full slide deck from the webinar.
The Forces of Change presented in the first paper in this series have a direct relationship to and actually drive what surfaces each year as the Top Ten CIO Priorities. The Top Ten Priorities are essentially presenting the CIO response to these forces. Each year NASCIO asks the state and territorial CIOs to vote on their top priority strategies and top priority technologies. These votes are used to take the pulse of the states and territories as a group and at a point in time. It is through the lens of a Forces for Government Change model that we reframe our Top Ten list in this paper. A new operating model is emerging and will continue to mature as the strategy for addressing the priorities within each state. At its core is the concept that a state CIO’s operational competence and resulting political capital requires a broker of services approach to service delivery.
