The State CIO Operating Model: Leveraging the Power of the Four Forces

This paper is the next in our NASCIO series “CIO as Broker.”  We delve further into the dynamics of the Four Forces that form the foundation for the Government Change Framework developed by Integris Applied.

These Four Forces greatly influence what the state CIO develops in the way of business and technologies strategies which are represented in the annual state CIO Top Ten priority strategies, policy issues and management processes.  The Four Forces actually have a bidirectional nature in that the state CIO will also leverage these Four Forces in developing approaches for achieving positive citizen outcomes.  The particular actions that any state CIO actually takes depend on the state CIO strategy being pursued and the specific dynamics of the Four Forces that exist within a particular state government.

We provide two examples or cast studies using two of the 2020 Top Ten priorities.  These include priority #2 – digital government and priority #5 – customer relationship management.

Accompanying this report is a webcast of a discussion of these concepts with two state CIOs.  Mike Leahy, CIO for the State of Maryland, and Todd Kimbriel, former CIO for the State of Texas.

Download


Related Resource 

This webcast presents a discussion of how our state CIO panelists have addressed the business and technology challenges during COVID-19. The discussion includes strategies that recognize and leverage the Four Forces of Government Change Management. Join us to hear valuable insights presented by these state policy leaders as state government continues to address the current COVID-19 epidemic and plans to move forward to be prepared for post-COVID-19. Hosted by Eric Sweden, Program Director, Enterprise Architecture & Governance, NASCIO and facilitated by Patrick Moore, Managing Director, Integris Applied, Inc.

 

The State CIO Operating Model: A Playbook for Managing Change in a Sustainable Way

This is the fourth in our NASCIO series “The CIO Operating System:  Managing Change in a Sustainable Way.”  It is also the culmination of the work from NASCIO’s project team and a partnership with Integris Applied, Inc., a corporate member of NASCIO, that began in January of 2018.  This is a playbook of eleven plays that any state or territory can utilize in order to move into a new operating model.  This operating model creates a highly disciplined state CIO organization that proactively engages with state agencies, understands current and emerging program and citizen needs, as well as maintains market awareness of current and emerging trends and offerings.  Moving into and maturing this model is essential for each state and territory to effectively map capability demand with capability supply.

This report looks to the past in that it is the highlight and culmination of the first year of this special project, synthesizing all the previous work which includes three reports, a recorded webinar, a survey of state CIOs.    It looks to the future in that the plays will be further developed with necessary guidance on how to effectively execute these eleven plays.  The next big push in this project will be the development of the “DevOps” for the new multisourcing operating model.  This playbook then becomes the launching point for the future.  In many ways this report and the project that produced it is an inflexion point coincident with NASCIO’s 50th anniversary.  Much has been accomplished within the NASCIO community in the past 50 years.  And we celebrate all of that.  Then we look to the future and consider “what is possible?”  This playbook is the first step into that future.  So fasten your seat belts, and get ready for the next major phase.  Its going to be a wonderful ride!
Download

The State CIO Operating Model: Bridging Trends and Action

In this third in our series related to NASCIO’s “The CIO Operating System:  Managing Change in a Sustainable Way,” we explore a maturity model that can help state CIOs develop their organization and explain their leadership role to a broad stakeholder audience.  This paper creates a connection between trends and action and supports NASCIO’s mission to represent state CIOs in the evolving state government market.  The maturity model provides a set of milestones for states to strive toward.  Each maturity level is described using key characteristics.  This not only provides states with a way for assessing their current state but also assists in creating the next set of goals as they move up the maturity curve.  A ratings table is presented that provides a more detailed set of dimensions that characterize the new operating model.  The paper culminates with a short assessment of some the key learnings from a survey of the states that was conducted in the third quarter of 2018.

Download

The 2018 State CIO Survey

As internal and external pressures continue to mount, state technology leaders say they are confident that by building strong teams and embracing new products and development processes, state IT departments will be able to improve how they serve government agencies and residents. Those and other factors contributed heavily to the 2018 State CIO Survey, State CIO as Communicator: The Evolving Nature of Technology Leadership. The survey includes responses from all 50 state CIOs on a range of issues, from evolving business models to workforce and budget to access to innovation and facing the future. Respondents to this year’s survey represent more than 150 years of collective service as a state’s top technology official.

Download

The CIO Operating System: Managing Change in a Sustainable Way (webinar)

This webinar presents the basics concepts of multisourcing and the “New State CIO Operating Model.” The presentation covers an overview of the NASCIO Multisourcing Initiative which began in January of 2018 in partnership with Integris Applied, Inc. The framework and the maturity model that are being employed as major references throughout the project are presented and explained.

The project workplan includes a survey to be completed by each state and territory, and will be distributed in September 2018. This webinar provides background on the new State CIO Operating Model for those completing the survey. Preliminary results from the survey will be presented at the NASCIO 2018 Annual Conference.

Click here for the full slide deck from the webinar.

Watch the Recording 

The State CIO Top Ten: Why It’s More Than a List

The Forces of Change presented in the first paper in this series have a direct relationship to and actually drive what surfaces each year as the Top Ten CIO Priorities.  The Top Ten Priorities are essentially presenting the CIO response to these forces.  Each year NASCIO asks the state and territorial CIOs to vote on their top priority strategies and top priority technologies.  These votes are used to take the pulse of the states and territories as a group and at a point in time.  It is through the lens of a Forces for Government Change model that we reframe our Top Ten list in this paper.  A new operating model is emerging and will continue to mature as the strategy for addressing the priorities within each state.  At its core is the concept that a state CIO’s operational competence and resulting political capital requires a broker of services approach to service delivery.

 

Download 

 

State CIO as Broker: A New Model

Multisourcing is emerging as the discipline for managing a complex and diversified portfolio of services and service providers.  These services are being employed to meet the continual evolving demand for creatively delivering government services through new channels with new functionality.   In this evolving circumstance there is the need for a new operating model the state chief information officer can employ to bring together agencies needs and demands with available emerging technologies and management disciplines.  This report opens the door to this discussion and explores the underlying forces of change that are driving the need for a new operating model.

 

Download

 

Technology Forecast 2018: What State and Local Government Technology Officials Can Expect

For this popular annual event, NASCIO and PTI came together to provide a picture of what the technology priorities, issues and trends will be for state and local governments in 2018. This year, we were pleased to add the National Academy of Public Administration (NAPA) Standing Panel on Technology Leadership as a program sponsor.

Click here for the full slide deck from the webinar.

Watch the Recording 

The 2017 State CIO Survey

The National Association of State Chief Information Officers (NASCIO), Grant Thornton LLP and CompTIA have collaborated for an eighth consecutive year to survey state government IT leaders on current issues, trends and perspectives. The survey sponsors seek to provide these state government IT leaders with an opportunity to voice their thoughts and opinions on matters of high importance. The role of the state CIO is being transformed by challenges to traditional business models, by emerging technologies that have the potential to redefine what we consider as “IT”, and by the drive to implement digital government. Governors, legislators and business leaders can benefit from these knowledgeable insights about essential state IT services.

Download

The 2016 State CIO Survey: The Adaptable State CIO

NASCIO, Grant Thornton LLP and CompTIA have collaborated for a seventh consecutive year to survey state government IT leaders on current issues, trends and perspectives. New service delivery models, innovative technology solutions, and rising customer expectations all require state CIOs to adapt continually to changing circumstances. We asked state CIOs to share their perspective on a number of topics, with a particular focus on the continued evolution of the CIO as a broker of shared services, on the IT workforce challenges facing CIOs, and on the use of data management and analytics at an enterprise level. These topics all involve CIOs looking into the future and adapting their strategies and plans to address a state IT and business environment that is becoming ever more complex. Cybersecurity, cloud solutions, mobility, procurement, cross-jurisdictional collaboration and privacy represent other high priority topics covered in the survey.

 

 

 

Download