2020 is a year that has undoubtedly been defined by the COVID-19 pandemic. In this eleventh annual state chief information officer (CIO) survey, we received the perspective of 47 state and territory CIOs on the extraordinary and unprecedented challenges they faced this year. In addition to directly addressing the issues and lessons learned by CIOs in responding to the pandemic, we also received updates from CIOs on many of the traditional topics covered by the survey, including CIO organization business models, digital government, adoption of cloud and emerging technologies and state and local collaboration. As might be expected, there was not a single topic area where the pandemic did not impact state CIO experiences in some way. The continuing work to address the immediate challenges of COVID-19 and to prepare for the long-term impacts to state and citizen work and personal lives is reflected throughout this year’s survey.
Session from the NASCIO 2020 Midyear Webcast Series
Panel: Maria Thompson, State Chief Risk Officer, NC | Randy Cress, CIO, Rowan County, NC | Maggie Brunner, Program Director, National Governors Association (NGA) | Meredith Ward, Director of Policy & Research, NASCIO
State IT Recognition Awards Recipient in the category Cross-Boundary Collaboration & Partnerships
In its 10th iteration, the 2019 State CIO Survey, The Responsive State CIO: Connecting to the Customer, takes a deep dive into how state IT leaders are targeting their responses to customer needs, in addition to managing the evolving IT responsibilities of state leaders. The survey is a joint publication of NASCIO, Grant Thornton LLP and CompTIA and includes responses from 49 state and territory CIOs on a range of issues. Two new topics for this year are customer relationship management and state and local collaboration. The 2019 State CIO Survey also highlights CIO business models, IT cost management, workforce, cybersecurity, performance management, acquisition, cloud services, digital government, data management and analytics and emerging technologies.
This is the fourth in our NASCIO series “The CIO Operating System: Managing Change in a Sustainable Way.” It is also the culmination of the work from NASCIO’s project team and a partnership with Integris Applied, Inc., a corporate member of NASCIO, that began in January of 2018. This is a playbook of eleven plays that any state or territory can utilize in order to move into a new operating model. This operating model creates a highly disciplined state CIO organization that proactively engages with state agencies, understands current and emerging program and citizen needs, as well as maintains market awareness of current and emerging trends and offerings. Moving into and maturing this model is essential for each state and territory to effectively map capability demand with capability supply.
This report looks to the past in that it is the highlight and culmination of the first year of this special project, synthesizing all the previous work which includes three reports, a recorded webinar, a survey of state CIOs. It looks to the future in that the plays will be further developed with necessary guidance on how to effectively execute these eleven plays. The next big push in this project will be the development of the “DevOps” for the new multisourcing operating model. This playbook then becomes the launching point for the future. In many ways this report and the project that produced it is an inflexion point coincident with NASCIO’s 50th anniversary. Much has been accomplished within the NASCIO community in the past 50 years. And we celebrate all of that. Then we look to the future and consider “what is possible?” This playbook is the first step into that future. So fasten your seat belts, and get ready for the next major phase. Its going to be a wonderful ride!
Multisourcing is emerging as the discipline for managing a complex and diversified portfolio of services and service providers. These services are being employed to meet the continual evolving demand for creatively delivering government services through new channels with new functionality. In this evolving circumstance there is the need for a new operating model the state chief information officer can employ to bring together agencies needs and demands with available emerging technologies and management disciplines. This report opens the door to this discussion and explores the underlying forces of change that are driving the need for a new operating model.
This report describes the purpose and the principles for creating data sharing agreements as well as enterprise wide memorandum of understanding (MOU). The intent is to avoid surprises and ensure everyone involved knows the parameters for sharing certain types of information. When possible, enterprise MOUs should be in place that encourage information sharing. The ultimate outcome is better informed decisions so state government is reaching the outcomes it is seeking for its citizens.
All state governments need a guided approach to managing their data and information to obtain the maximum value for success in a challenging environment. An Enterprise Data/Information Management (EDM/EIM) initiative provides the framework for a state to deliver real information knowledge and provide true value to their citizens. This session provides the framework of the domain known as enterprise data / information management, explains its essential components, gives the reasons that state governments should create a sustained data management program, and demonstrates some benefits that successful state EDM/EIM programs have achieved.
For the past decade and more, shared services in government have focused on standardizing and consolidating digital networks, data, and applications. This work is shifting control over operations upward from the program or agency level to the agency-wide or jurisdiction-wide level. Progress has often been contentious and difficult, but is now picking up speed. As digital opportunities continue to expand, new cloud-based collaboration will be required across jurisdictional boundaries. Local governments will need to partner with other local governments, state governments with other state governments, and state and local governments with each other and the federal government as well as with private sector providers. This webinar will explore such opportunities, primarily through case studies from Michigan and Ohio. By the end of the session we would like all participants to have a clearer sense of what kinds of cross-boundary collaboration are now under way, what approaches need more attention, and how to get started in the upcoming post-election period.