Maryland - Gaylord National Harbor, May 5-7, 2019
Nashville, TN - JW Marriott , October 13-16, 2019
One of NASCIO's guiding principles is to "promote the CIO as the technology leader who drives innovation and transformation." To advance this belief, this leadership white paper explores the various structures and relationships of the State Chief Information Officer's (CIO) role and how these differences impact the CIO's participation in government transformation and innovation. The NASCIO CIO Leadership Working Group explored these differences and caution that a "one size fits all" approach is not the objective given that there are clear reasons for these variations. We looked at how the role of the CIO might evolve given 'forces' that could impact this evolution, such as technology disrupters and innovation. We discussed these 'forces' and critical success factors with private sector CIOs to learn how they have evolved their position, authority, and responsibility to support corporate transformation. We prepared this paper as a guide for CIOs, Governors, and other state officials to learn more about the various models that exist and how those models could evolve to support the direction of the enterprise.
NASCIO, TechAmerica, and Grant Thornton LLP have collaborated for a fourth year on the annual survey of state government IT leaders. The 2013 survey report, The Enterprise Imperative, offers the latest insights from State CIOs and concludes these leaders are emphasizing effective enterprise governance models, adopting business disciplines, and forging the right relationships for collaboration. The 2012 survey – Advancing the C4 Agenda – focused on the balancing act that CIOs must maintain both in providing high-quality services and in delivering new, innovative solutions. These demands have not decreased over the past year. CIOs are responding by focusing on the enterprise, and by coordinating across boundaries. The enterprise focus may involve integrating governance and portfolio management across the state, improving the effectiveness of IT procurement, or deploying statewide identity and access management solutions.
Cross-jurisdictional collaboratives are on the rise. As the number of such collaboratives increases, there are essential ingredients for framing and sustaining successful and even exceptional collaborative arrangements that deliver real outcomes. As NASCIO reviewed successful collaboratives, proper governance continually surfaced as one of those essential ingredients for effective sharing of government information and services and effective employment of technology across two or more enterprises. This issue brief presents examples of effective governance and describes what constitutes effective governance.
The issue brief focuses on state use of social media, specifically on state social media participation policies ("SMPP's"). NASCIO's Legal Advisory Working Group took a look at 31 SMPPs, which focus specifically on guidance/policy given to state employees regarding their participation in social media.
States have come a long way in the past few years, with the majority implementing social media policies or working towards one. However, some of the gaps found have the potential to open up states to some severe heartburn: including employee discontent, management concerns, public perception and liability.
The issue brief also addresses the inclusion of clauses on confidentiality, ethical conduct, security and privacy, and transparency in SMPP's.
Cloud computing will continue to be an invaluable resource for state and local governments in their efforts to rationalize and optimize computing resources. Cloud computing should be seen as an IT innovation that can support rationalization and optimization of business services as well as IT services. Due diligence prescribes the necessity of exploring and evaluating jurisdictional issues in order to ensure long term sustainability and growing adoption of collaborative government operations in state and local government.