The Future State CIO: How the Role will Drive Innovation

This report presents the results of a joint Accenture/NASCIO research project exploring the future role of the state CIO and how the state CIO will drive innovation.

The research included interviews and a survey of state CIOs to understand the role of state CIOs in promoting innovation in government.

  • The study explored how state IT organizations build the capacity to innovate and which best practices help in doing so.
  • We also examined how state CIOs embrace new and emerging technologies to create the best government outcomes.
  • Our report illuminates compelling opportunities, persistent obstacles, strategies for accelerating innovation and inspiring real-world case studies.
  • The report presents a set of practical recommendations for driving innovation.

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Related Blogs:

The State CIO Operating Model: A Playbook for Managing Change in a Sustainable Way

This is the fourth in our NASCIO series “The CIO Operating System:  Managing Change in a Sustainable Way.”  It is also the culmination of the work from NASCIO’s project team and a partnership with Integris Applied, Inc., a corporate member of NASCIO, that began in January of 2018.  This is a playbook of eleven plays that any state or territory can utilize in order to move into a new operating model.  This operating model creates a highly disciplined state CIO organization that proactively engages with state agencies, understands current and emerging program and citizen needs, as well as maintains market awareness of current and emerging trends and offerings.  Moving into and maturing this model is essential for each state and territory to effectively map capability demand with capability supply.

This report looks to the past in that it is the highlight and culmination of the first year of this special project, synthesizing all the previous work which includes three reports, a recorded webinar, a survey of state CIOs.    It looks to the future in that the plays will be further developed with necessary guidance on how to effectively execute these eleven plays.  The next big push in this project will be the development of the “DevOps” for the new multisourcing operating model.  This playbook then becomes the launching point for the future.  In many ways this report and the project that produced it is an inflexion point coincident with NASCIO’s 50th anniversary.  Much has been accomplished within the NASCIO community in the past 50 years.  And we celebrate all of that.  Then we look to the future and consider “what is possible?”  This playbook is the first step into that future.  So fasten your seat belts, and get ready for the next major phase.  Its going to be a wonderful ride!
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The CIO Operating System: Managing Change in a Sustainable Way (webinar)

This webinar presents the basics concepts of multisourcing and the “New State CIO Operating Model.” The presentation covers an overview of the NASCIO Multisourcing Initiative which began in January of 2018 in partnership with Integris Applied, Inc. The framework and the maturity model that are being employed as major references throughout the project are presented and explained.

The project workplan includes a survey to be completed by each state and territory, and will be distributed in September 2018. This webinar provides background on the new State CIO Operating Model for those completing the survey. Preliminary results from the survey will be presented at the NASCIO 2018 Annual Conference.

Click here for the full slide deck from the webinar.

Watch the Recording 

State CIO as Broker: A New Model

Multisourcing is emerging as the discipline for managing a complex and diversified portfolio of services and service providers.  These services are being employed to meet the continual evolving demand for creatively delivering government services through new channels with new functionality.   In this evolving circumstance there is the need for a new operating model the state chief information officer can employ to bring together agencies needs and demands with available emerging technologies and management disciplines.  This report opens the door to this discussion and explores the underlying forces of change that are driving the need for a new operating model.

 

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Making The Shift from IT to Business Data Governance (webinar)

From an assembly line service model to a one-stop service model, government is increasingly pressured to efficiently streamline and/or collaborate services, internally and for the citizens we serve. What does this mean for the data? Ellena Schoop walked through several recent case studies on data governance in the state of Minnesota, the similarities and differences. This presentation was interactive, and it will help you with techniques on where to start and how to make the shift from IT to the business leading the data governance effort.

Click here for the full slide deck from the webinar.

Watch the Recording 

Shrinking State Data Centers: A Playbook for Enterprise Data Center Consolidation

This is an update since NASCIO’s last publication on data center consolidation in 2007. This version is a playbook of 10 plays for states who have yet to consolidate their data centers using lessons learned and advice from the trenches from states who have completed enterprise consolidation.

 

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Managing Software Risk in a Multi-Sourced Environment

This webinar focused on business related software risk.  This is the risk that organizations face that is inherent in systems and applications.  There are three levels of risk associated with the structure of systems.  They include the system level, the technology level and the code level.  In this webinar, we explored the magnitude of risk attributable to each of these layers.

Systems and applications in the 21st Century enterprise are highly complex involving many layers and components, technologies, languages.  All of this complexity creates risk.  Add to this the advent of cloud, mobile, and new approaches to development such as agile and we find mission critical business processes are supported by highly complex portfolio of technology and development that must be orchestrated by an overall architecture.

We explored what can be done about managing this complexity and the inherent risk that accompanies it. You will learn about the Consortium for IT Software Quality (CISQ) and recent legislation that demonstrates the importance government is placing on this type of risk at the federal and state level.

Click here for the full slide deck from the webinar.

Watch the Recording 

Digital Transformation in Government: The Illinois Blockchain Initiative

 

During this session with NASCIO, a team from Illinois will share their Blockchain experiences and best practices to date including regulatory, industry, technology maturity and potential public sector usage of this emerging technology. They will also drill down on progress to date as the state has embarked upon a series of 5 proof of concept use cases for Blockchain.
The Illinois Blockchain Initiative (IBI) was launched earlier this year. The goal of the initiative is to determine if this groundbreaking technology can be leveraged to create more efficient, integrated and trusted state services, while providing a welcoming environment for the Blockchain community.

Blockchain and distributed ledger technology has the potential to transform the delivery of public and private services, redefine the relationship between government and the citizen in terms of data sharing, transparency and trust, and make a leading contribution to the State’s digital transformation.

Click here for the full slide deck.

Click here for the full Q&A.

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Why an EA Driven Approach is Crucial to Successful IT Procurement (webinar)

 

 John MacMillan, CIO, Pennsylvania explains how states can leverage EA for improved IT procurement and align with enterprise IT strategies, architecture and standards-based acquisition.

Enterprise Architecture (EA) is the blueprint for state information technology (IT), serves as the state’s IT vision and drives every enterprise-level decision. EA-driven procurement provides:

  • A framework and governance for establishing standards for IT
  • Delivers IT services more effectively through streamlined investments
  • Reduces silos in state government
  • Decreases costs through standardization
  • Assists service providers in framing projects and delivering solutions that are consistent with the state government enterprise direction
  • Streamlines negotiations and contract management

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Blockchains: Moving Digital Government Forward in the States

This brief will open the discussion about blockchains and the potential impact on state government.  We won’t delve into the mechanics of blockchains, nor the potential for proliferation of new “e-currencies.”  We want to open the door to the world of blockchains through a variety of conversations with leaders in state government and industry in order to begin discussions regarding where blockchain technology can serve the mission of state government.

 

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