The State CIO Operating Model: A Playbook for Managing Change in a Sustainable Way

This is the fourth in our NASCIO series “The CIO Operating System:  Managing Change in a Sustainable Way.”  It is also the culmination of the work from NASCIO’s project team and a partnership with Integris Applied, Inc., a corporate member of NASCIO, that began in January of 2018.  This is a playbook of eleven plays that any state or territory can utilize in order to move into a new operating model.  This operating model creates a highly disciplined state CIO organization that proactively engages with state agencies, understands current and emerging program and citizen needs, as well as maintains market awareness of current and emerging trends and offerings.  Moving into and maturing this model is essential for each state and territory to effectively map capability demand with capability supply.

This report looks to the past in that it is the highlight and culmination of the first year of this special project, synthesizing all the previous work which includes three reports, a recorded webinar, a survey of state CIOs.    It looks to the future in that the plays will be further developed with necessary guidance on how to effectively execute these eleven plays.  The next big push in this project will be the development of the “DevOps” for the new multisourcing operating model.  This playbook then becomes the launching point for the future.  In many ways this report and the project that produced it is an inflexion point coincident with NASCIO’s 50th anniversary.  Much has been accomplished within the NASCIO community in the past 50 years.  And we celebrate all of that.  Then we look to the future and consider “what is possible?”  This playbook is the first step into that future.  So fasten your seat belts, and get ready for the next major phase.  Its going to be a wonderful ride!
Download

Perspectives on Privacy: A Survey and Snapshot of the Growing State Chief Privacy Officer Role

Compared to a private company or even any other level of government, the need to focus on privacy at the state level is significant. The amount of personal information citizens provide to their state outweighs anything a citizen provides to any one company. Because of this, we have seen number of states who have hired a chief privacy officer increase rapidly over the last several years. This NASCIO research provides a snapshot of the state chief privacy officer position, the background of CPOs, what they do in their roles, how the role is administratively structured and their advice for states interested in creating the position.

 

Download

The 2018 State CIO Survey

As internal and external pressures continue to mount, state technology leaders say they are confident that by building strong teams and embracing new products and development processes, state IT departments will be able to improve how they serve government agencies and residents. Those and other factors contributed heavily to the 2018 State CIO Survey, State CIO as Communicator: The Evolving Nature of Technology Leadership. The survey includes responses from all 50 state CIOs on a range of issues, from evolving business models to workforce and budget to access to innovation and facing the future. Respondents to this year’s survey represent more than 150 years of collective service as a state’s top technology official.

Download

State CIO as Broker: A New Model

Multisourcing is emerging as the discipline for managing a complex and diversified portfolio of services and service providers.  These services are being employed to meet the continual evolving demand for creatively delivering government services through new channels with new functionality.   In this evolving circumstance there is the need for a new operating model the state chief information officer can employ to bring together agencies needs and demands with available emerging technologies and management disciplines.  This report opens the door to this discussion and explores the underlying forces of change that are driving the need for a new operating model.

 

Download

 

Managing Software Risk in a Multi-Sourced Environment

This webinar focused on business related software risk.  This is the risk that organizations face that is inherent in systems and applications.  There are three levels of risk associated with the structure of systems.  They include the system level, the technology level and the code level.  In this webinar, we explored the magnitude of risk attributable to each of these layers.

Systems and applications in the 21st Century enterprise are highly complex involving many layers and components, technologies, languages.  All of this complexity creates risk.  Add to this the advent of cloud, mobile, and new approaches to development such as agile and we find mission critical business processes are supported by highly complex portfolio of technology and development that must be orchestrated by an overall architecture.

We explored what can be done about managing this complexity and the inherent risk that accompanies it. You will learn about the Consortium for IT Software Quality (CISQ) and recent legislation that demonstrates the importance government is placing on this type of risk at the federal and state level.

Click here for the full slide deck from the webinar.

Watch the Recording 

Managing Change: How the Indiana County/State Data Sharing Initiative Mapped Its Way to Success (webinar)

All 92 Indiana counties have voluntarily provided key geospatial data with the Indiana Geographic Information Office. One hundred percent cooperation was not easy and it took several years to accomplish. This presentation focuses on the drivers that encouraged the effort and the resistors that hampered success and how managing both sides of the change equation worked in Indiana.

 

Watch the Recording

Data Strategy: Essential for State Governments (webinar)

All state governments need a guided approach to managing their data and information to obtain the maximum value for success in a challenging environment.  An Enterprise Data/Information Management (EDM/EIM) initiative provides the framework for a state to deliver real information knowledge and provide true value to their citizens.  This session provides the framework of the domain known as enterprise data / information management, explains its essential components, gives the reasons that state governments should create a sustained data management program, and demonstrates some benefits that successful state EDM/EIM programs have achieved.

Watch the Recording

 

Better Decisions, Better Government: Effective Data Management Through a Coordinated Approach

This report describes the basics of how to get started with a data management discipline. It maintains a simple approach to gaining support including governance, bringing together the right stakeholders, and establishing a compelling business case. This report is the second in a series of reports that deals with WHY is data management important; HOW does state government get started.

Download

 

Capitals in the Clouds Part VII – A Case Study of Cloud Procurement: California’s Cloud Infrastructure

NASCIO partnered with NASPO (National Association of State Procurement Officials) on a case study on California’s Cloud Infrastructure Initiative. The publication includes information and advice from the trenches from California officials. It is the first in a series of planned publications to be released by NASPO and NASCIO that will examine information technology procurement projects in states.

Download

State CIO Top Ten Policy and Technology Priorities for 2014

Each year NASCIO conducts a survey of the state CIOs to identify and prioritize the top policy and technology issues facing state government. The top ten priorities are identified and used as input to NASCIO’s programs, planning for conference sessions, and publications.

Download